Tesco Misprices Discussion area part 5

halojones

My first Tesco R & R. 3 pizza's (blue box Teco home brand) should be £2.50 for 3, but extra was not taken off. It was the peperoni pizza that was not working.

Harford Bridges, Norwich.

THT

doodledoodle24

hello, sorry if this is in the wrong place!
I am a bit confused and would like someone to enlighten me!

This may sound really syupid nut how do you know if you have been charged the wrong price?

For example, i have read a lot of the £ per kg prices are different on shelf to label, do you write them down as you do your shop then check them at home or what?

Please help, as i would really like to check i am being charged right.

I only do one big shop every month!

bleugh

doodledoodle24 wrote:

hello, sorry if this is in the wrong place!
I am a bit confused and would like someone to enlighten me!

yes, write them down as you put them in your trolley

then when you get outside the store and you have noticed the prices on the receipt are different then you've been charged incorrectly

calella

Well I finished work unexpectedly early on Friday, so we got to checkout about 5.30pm, therefore I reckon my OH was in the queue right behind you JailHouseBabe sortin out my chicken!! I bet cs were getting really ticked off!

bylromarha

JailhouseBabe wrote:

Hi byl! No, it wasn't her. Dealt with an initially pleasant and bemused petite lady in her 30s, and then a dark-haired manager who shares the same first name as me...

Ah yes, I know the one you mean...she always passes me onto permed blonde to deal withme. Haven't yet come across a manager called jailhouse, but will now be on the lookout.

JailhouseBabe wrote:

I think all of us coventry r&r'ers are going to be treading on each others toes.

No we won't. We've all got R+Rs from our Cov stores for quite a while now without knowing how many other Cov bods there are (I got one from Cross point extra the first day they opened;) ) and I'm sure they won't fail to disappoint us in the future.

spa2k

ben500 wrote:

Yes I do! Indeed I do think they deliberately overcharge if not through device certainly through complacency, they don't enforce the r&r policy rigidly for a start and encourage staff to mislead customers, time and again they are given the opportunity to rectify a misprice yet don't take it, why? because it's more profitable not to, managers as individuals turn a blind eye to poor housekeeping in order to maintain sales targets and intimidate customers who have been illegally overcharged, soliciting the aid of the tatood fatty if they don't feel intimidating enough themselves, to the extent they treat customers as criminals if they have been foolish enough to recognise and point out they have just been ROBBED at the till, encouraging staff to cover up for them by removing evidence from shelf edges and point of sale, let's stop Pu*sy footing about over this Tesco are well aware of the amount of errors and black profit involved and are giggling their tits off over it, r&r doesn't scrape the surface of the amount of black profit gained by misleading point of sale, product misplacement (be it deliberate or accidental) the injecting of meat with water, who ever weighs an instore baked loaf (try it sometime), non existant reductions on short life products {in many stores your just as likely to have your product scanned at the original price rather than the reduced}

Normally Mr Ben500 your posts are quite useful to read and sometimes even entertaining. In this instance you have surpassed yourself. Your complete lack of knowledge regarding Tesco as a company and the innerworkings of it are plain to see in the above tirade.

I had a certain amount of respect for you from your postings but the utter drivel spouted above has made all respect disappear.

pu*sy footing around? More like head in the clouds.

What amazes me even more than the strange posts that both you and taxiphil have made is that despite this obvious hatred for Tesco you continue to shop there.....if it was my poor old mum i would make sure she went elsewhere or i would volunteer to go elsewhere for her. Seems kind of hypocritical to slate Tesco on one hand yet add to the profits that you commonly complain about.

Tesco is not a perfect company nor a perfect employer....far from it. However to be number one and remain there for the length of time that it has something must be being done right.

One more thing, could one of you highly educated guys explain how Tesco make extra profit from the overcharges that you are gallantly trying to protect the public from...please?

CheekyLittleMonkey

Hi Folks

Just wanted to say that I reside in Coventry too but only ever shop at the main Tesco Extra at the Ricoh Arena. Just a quick question, are some staff's attitudes to this policy worse than others depending on which store you go to in the area or are they all much of a muchness?

Will be hitting Tesco's later, if I find anything will post.
I must admit though, right up until now, I have seen said products listed on here, but bottled out at the last minute of actually purchasing said goods and going through the r+r motions. My OH is appauled by this and keeps telling me off for having such devious notions of intent!! (Although if he got a free XBox or somthing would soon shut his trap!)

Anyway, just wanted to say a big 'Hello' to the Coventry Crew. :T

welche2

hi hope u have a good time don't forget the standard 4pkt multipack 1.47 each or 2 for £2 which don't work

The_Old_Bag

spa2k wrote:

One more thing, could one of you highly educated guys explain how Tesco make extra profit from the overcharges that you are gallantly trying to protect the public from...please?

Pardon me for putting MY two-pennorth worth in ( or is this a private tirade) I cannot understand how Tesco would not be increasing their profits when they overcharge.....and I don't claim to be a highly educated guy.

I bought a PS2 game, clearly labelled as £19.99, was charged £29.99. I pointed out to the cs the SEL, which was duly removed. A week later there was no SEL at all - presumably they either didn't have one at the CORRECT price, or simply couldn't be bothered to get one. Two weeks later I noticed a new £19.99 SEL, and yet was again charged £29.99.
How many shoppers have been charged £10 extra - 50%. That is one hell of a mark up !!

Also overcharged £5 (33%) on another game - which had the lower price sticker on it. There were at least 4 or 5 more boxes on the shelf all priced at the lower price. Despite me claiming R&R and telling the cs staff about ALL the games having the same price, they were all still wrongly priced a week later, and a week after that !!
My kids now have a couple of free games, and their cousins will be pleased when they open their birthday pressies this year.

To be perfectly honest it got so bad I didn't dare keep going back to claim R&R, I'm not into selling on e-bay, and ran out of kids to give them away to....yet the store STILL haven't corrected their 'mistake'.

Back to spa2ks' comment. If Tesco's make say £4 profit on a £15 game and £8 on a £20 game, well to suddenly charge the customers £15 extra on top for the two - sorry for being thick, surely this is extra money in their till with no extra outlay, therefore in my simple brain that means extra profits !!
If you argue that the games should have been £20 and £30 ( rather than £15 and £20 as labelled) well how come I can buy them at Asda or on the net for the lower price? And where did the Tesco SEL prices come from( clearly identifying the game by type and name) showing the lower price ? How much of an 'honest' mistake was that, to repeatedly display a price they KNEW was wrong ?

As lots of posts on this thread have commented, although many of the general public do not scrutinise their receipt, they do tend to read all the advertisements that stores publicise ( otherwise why would they spend millions on 'publicity'.) It must be so much easier for supermarkets like Tescos to get away with overcharging than say Virgin, HMV Woolies etc. If you go in to buy a game you see the price advertised, take it to the till and you are asked to pay for that item....you can see straight away if it is the price you are expecting. When you are doing your weekly shop and throw a game/cd/dvd in the trolley as the price displayed is 'ok', it is much harder to keep track of exactly what you have been charged for each item as compared to what the advertised (SEL) price was 40 minutes ago when you picked that up - esp if you are elderly, or are distracted by kids. Just read some of the threads on here asking how people keep track of the £/kg etc. Even us 'money-conscious' shoppers struggle to keep on top of things

ben500

spa2k wrote:

Normally Mr Ben500 your posts are quite useful to read and sometimes even entertaining. In this instance you have surpassed yourself. Your complete lack of knowledge regarding Tesco as a company and the innerworkings of it are plain to see in the above tirade.

I had a certain amount of respect for you from your postings but the utter drivel spouted above has made all respect disappear.

pu*sy footing around? More like head in the clouds.

What amazes me even more than the strange posts that both you and taxiphil have made is that despite this obvious hatred for Tesco you continue to shop there.....if it was my poor old mum i would make sure she went elsewhere or i would volunteer to go elsewhere for her. Seems kind of hypocritical to slate Tesco on one hand yet add to the profits that you commonly complain about.

Tesco is not a perfect company nor a perfect employer....far from it. However to be number one and remain there for the length of time that it has something must be being done right.

One more thing, could one of you highly educated guys explain how Tesco make extra profit from the overcharges that you are gallantly trying to protect the public from...please?

Firstly I would challenge you to find one single post in this entire forum (or on the web for that matter) where I have stated I hate Tescos or their employees, my signature is an indication of that for all to see and has been there since this thread started, quite the contrary I spend a considerable amount of my time on Tesco premises and certainly more than the average man in the street and yes I have witnessed and in the past been party to the practices mentioned in my above post, is there any particular allegation you refer to that I made that you would like to dispute or is it my inferrance of dishonesty and complacency in general that you dispute?