Tesco Misprices Discussion area part 5

apps_2

I can't believe some of you get barred for simply pointing out that you have been overcharged! Next time someone gets shirty with you then ask to see the Manager or would they prefer you call the Trading Standards Office in from the Council about their illegal regular overcharging...should do the trick. One week into R&R and around £70 better off (£32 beer-money). Hurrah.

Jack's_Dad

*Tony* wrote:

Here is another example, as I bought some Lamb joint with rosemary in a tin foil the other day, I picked up the last one on the shelf just after some other lady got one as well. Now I saw the SEL saying it was £3.99, and the price printed on the packet said £1 off now only £3.99, but I was still charged by the tesco computer at £4.98 because thats what they have decided to charge for them now. I saw it and went to the CS desk for my refund all the time looking out for this other lady somewhere around so I could point it out to her too .... but I never saw her again. I know I got my meat free, so tesco lost out on the price they had paid for that meat on this occasion (note they didnt loose out on the £4.98 they refunded me, only on the cost they paid for the meat which was probably £2.00 or maybe £3.00 or so at a wild guess). At the same time they overcharged that lady £1.00, and since there are about 6 or 8 foils in a box and there were 2 empty boxes on the shelves, I wonder if they actually managed to sell between 11 and 15 of those at the incorrect price without anyone else noticing (thats a potential £11-£15 profit based on charging the wrong price. On the other hand, maybe other MSE'ers been there and got their refund but no one went to fix the price on the computer because its just easier to over charge and refund when someone notices. I know in my case they didnt bother to do anything about it, no one from FMC called out as they do with other meat misprices, no one from the meat area called to look at it, and as I walked away i looked back for a few moments and the lady at the CS desk was already serving the next person at the desk without any further actions to that little misprice. Now I am sure by logging that refund on her system, scanning the item in and logging the price I was charged versus the price it scanned at, at some point that will get corrected.... but there and then on that day in that store, I know someone else walked out being overcharged and I still couldnt see them about to tell them....... just a little pause for thought to consider when a CS person says how tesco are loosing millions to people who check their receipts and claim their refund in line with the price promise so prominently displayed.

Tony I understand completely what you are saying and in the example you are giving I could not agree more that people are being "ripped off".
However if you take the case of the lemon soles they were something like £10.99 a kilo on the pack and £7.99 a kilo on the SEL. I got two packs not wanting to be greedy, went to the CS and got a full refund. The CS removed the SEL and after all the messing around I left

As an aside when we got back from checking the SEL there was a queue at the CS desk and the CS lady said to me "You know what happens next" in rather a loud voice, presumably to embarass me, so I replied "Yes I do, you have overcharged me before", at least she had the grace to blush

Being a fish lover, and now greedy, I stopped on the way home at another Tesco where the pack and SEL were both £10.99 so we have had different experiences

On this forum you will see people posting things like "Prices changed at midnight on the drinks offers, now would be a good time to get free drink" and whilst I do not disagree with any of that I believe that my experience is more common than yours

I am not trying to set myself up in judgement in any way, it was only my opinion. What we need is for people to be more aware, they should be checking their bills but they do not, they should be checking their bank statements and credit card statemnets but they do not. Generally people on this, and other forums, are financially aware but it amazes me how many people are not. When I go into a shop or a pub and pay for something I stand there and check my change before moving away. The look on the assistants or barmans face is a picture, they seem to expect us just to put the change in our pockets without looking. Just for fun see how many people do this next time you are in a pub

This is not supposed to be a defence of Tesco in any way, I enjoy getting R&R and look upon it as a bit of fun. Whilst i can afford to pay for meat, fish etc it always tastes better when it is free

Sorry for this rant, they are just my thoughts

twe

i found the scanners in the coventry tesco arena place.... also think someone nabbed spiderman for the psp cos its not there anymore... think people should message me these misprices so i can get my first r and r *wink *wink - looking for an xbox 360 :rolleyes:

bagand96

ilikepoints wrote:

Tesco scams customers and has very many suspect practices. By spotting misprices you are stoping others from getting ripped off and you're also helping to reduce tesco's vast profits very slightly. Everyone wins when you find a misprice (other than Tesco's that is). Go for ti and good luck

Do you honestly think Tesco purposefully overcharge customers? Perhaps there is even an Overcharge team at head office that meet once a week to decide which products they are going to scam customers this week? Maybe in Tesco's yearly forecasts they have a section on how much they think they can rake in by overcharging customer's? errrr..... no.

Overcharges are mistakes. I agree they shouldn't happen, but nonetheless they are mistakes. They occur because Tesco's procedures and policies aren't as good as they could be, and perhaps human error, but they are mistakes. There isn't this culture of scamming customers.

As for reducing Tesco's profits, well theres two sides to that argument. But rest assured, every penny the company loose, they will look to make up somewhere else. That will come through rising prices, driving down supply costs, squeezing the staff a bit more... etc etc. Everyone but Tesco wins? - I doubt it.

spentafortune

Tesco constantly overcharge! I once bought eight items and on checking my receipt was overcharged for three! Imagine how many customers don't check their receipts. Thanks to this board, I now always check my receipt. It is up to Tesco if their policy is to R&R.

ben500

bagand96 wrote:

Do you honestly think Tesco purposefully overcharge customers? Perhaps there is even an Overcharge team at head office that meet once a week to decide which products they are going to scam customers this week? Maybe in Tesco's yearly forecasts they have a section on how much they think they can rake in by overcharging customer's? errrr..... no.

Overcharges are mistakes. I agree they shouldn't happen, but nonetheless they are mistakes. They occur because Tesco's procedures and policies aren't as good as they could be, and perhaps human error, but they are mistakes. There isn't this culture of scamming customers.

As for reducing Tesco's profits, well theres two sides to that argument. But rest assured, every penny the company loose, they will look to make up somewhere else. That will come through rising prices, driving down supply costs, squeezing the staff a bit more... etc etc. Everyone but Tesco wins? - I doubt it.

Yes I do! Indeed I do think they deliberately overcharge if not through device certainly through complacency, they don't enforce the r&r policy rigidly for a start and encourage staff to mislead customers, time and again they are given the opportunity to rectify a misprice yet don't take it, why? because it's more profitable not to, managers as individuals turn a blind eye to poor housekeeping in order to maintain sales targets and intimidate customers who have been illegally overcharged, soliciting the aid of the tatood fatty if they don't feel intimidating enough themselves, to the extent they treat customers as criminals if they have been foolish enough to recognise and point out they have just been ROBBED at the till, encouraging staff to cover up for them by removing evidence from shelf edges and point of sale, let's stop Pu*sy footing about over this Tesco are well aware of the amount of errors and black profit involved and are giggling their tits off over it, r&r doesn't scrape the surface of the amount of black profit gained by misleading point of sale, product misplacement (be it deliberate or accidental) the injecting of meat with water, who ever weighs an instore baked loaf (try it sometime), non existant reductions on short life products {in many stores your just as likely to have your product scanned at the original price rather than the reduced}

taxiphil

bagand96 wrote:

Do you honestly think Tesco purposefully overcharge customers? Perhaps there is even an Overcharge team at head office that meet once a week to decide which products they are going to scam customers this week? Maybe in Tesco's yearly forecasts they have a section on how much they think they can rake in by overcharging customer's? errrr..... no.

Yes, I think they do – by wilfully and knowingly turning a blind eye to overcharges. I agree 110% with everything ben500 says in his post above. "Black Profit" is exactly the right term - and Tesco make £££millions of it. I'm sure their entire customer base gets less than 1% of it back through R&R or using extra points codes to our advantage, etc.

My poor old elderly mum does all her shopping at Tesco as it's the only supermarket near her house. Over the past 15 years (or probably even longer) I've lost count of the number of times she's said to me "Tesco overcharged me again this week" - either through failing to scan a yellow "Reduced For Quick Sale" sticker on a product, or an out-of-date SEL, or the cashier not giving her the right change, or whatever. But she will never complain, because she's far too timid. She has just grown to accept it as part of the Tesco shopping experience. I estimate that Tesco have had hundreds of quid out of my mum over the years, and that makes me very angry indeed.

A few times I have gone back on her behalf to complain, but I haven't got the time to do it every week.

Yes, I know if it was anyone other than my dear old mum, I'd be blaming the stupid customer for allowing themself to be trodden all over, and I'd be saying "a fool and his money are quickly parted". But, you see, so many of Tesco's customers are elderly, or partially sighted, or lacking in the confidence to have a confrontation with one of Tesco's increasingly aggressive CS staff. People of older generations are not geared up to cope with this fast and ruthless world of multinational corporations like Tesco - they are used to the days of doing honest business with an old-fashioned shopkeeper.

All of us on this forum are financially astute (to varying degrees) and most of us have the confidence to complain effectively. It's easy to fall in to the mistake of thinking the rest of the British public are like us, but the fact of the matter is they're not. We are the minority. The majority allow the likes of Tesco to get away with overcharging, for a variety of reasons: they're timid, they're careless with money, or they're just rich and don't care.

Overcharging is only one area in which Tesco make Black Profit. Read the book "Shopped" by Joanna Blythman and you will see they are morally bankrupt. That's why I, for one, will never have any qualms about employing as many (legal) scams as I can to give Tesco a fat dollop of their own medicine.

JailhouseBabe

bylromarha wrote:

JailhouseBabe- told you Cross point would start getting stroppy with you once they saw you more than once!;) Was it the girl with the blonde permed hair that was giving you the hassle? She always whispers about me to her collegues in there, whilst I stand looking like this:A

Hi byl! No, it wasn't her. Dealt with an initially pleasant and bemused petite lady in her 30s, and then a dark-haired manager who shares the same first name as me...

Hadn't been to that store for a few weeks, so thought it might have been the safest gamble on the beer.

leedm33 wrote:

Jailhouse Babe- Did you try R+R on the lager in Cross Point(Walsgrave Extra) on Friday? Its just that i was in there on Friday evening and tried the 'Budweiser' R+R but they were having none of it.
One of the girls on CS asked if 'my wife' had tried this earlier.

Yes, it was that store on Friday evening - I left cs at about 5:15p.m. So I've gained a husband now! :rotfl:

I think all of us coventry r&r'ers are going to be treading on each others toes.

leedm33

Jailhouse Babe - I'll try not to tread on anyones toes as i'm only in the Coventry area on Friday nights during the summer as i come from Northampton to watch Coventry Speedway.

highguyuk

I must admit to popping into the Cannon Park Tesco in Coventry to look for R&R potential. Only found one thing though, so realise there must be quite a few people looking for the same as me in Coventry!