Tesco Misprices Discussion area part 5

seanparkin

Ello, Just posted this in the misprices thread but felt it needs to go here as well for discussion:

Hiya, after being lied, cheated and stolen from on a genuine overprice, I'm now going against my personal policy of not reporting/abusing these overprices, so heres a couple for all you:

FREE WINE!

If your store has the video displays above the aisles (the wine isle), if you watch the rotating video it advertises tesco californian rose wine for £2.81(I think, might be £2.88) and the actual price it scans at is £2.99. Fill your trolleys!

Tresseme hair products : the 150ml fibre putty (Hair Gel type stuff, but really good!) in our store (and products on the same shelf) are on two different shelves, with two different prices (£3.44 and £3.56). They scan at the high price. This includes the hair gel and some similar related products.

I picked up the fibre putty genuinely thinking it was £3.44. After buying it and realising I'd been overcharged, took it back to CS. The smarmy cow took it from me and asked me to wait at cs while she went to look.

A few seconds after she went, I decided to follow. I saw her at a distance looking at two SELs that she'd just removed from the shelves. She put one in her pocked then walked back to CS (the other way to which I was watching from, so I nipped back as well)

After she got back to the CS desk, she said she could only find the £3.56 SEL. I told her I definately saw a £3.44 SEL and I saw her remove the other one. She refused to accept it, asking why on earth she would do that etc. A 'Manager' refused to do anything also.

Absolutely disgusted. I spend over £150 a week there and thats what they do!

JPS

seanparkin wrote:

I picked up the fibre putty genuinely thinking it was £3.44. After buying it and realising I'd been overcharged, took it back to CS. The smarmy cow took it from me and asked me to wait at cs while she went to look.

A few seconds after she went, I decided to follow. I saw her at a distance looking at two SELs that she'd just removed from the shelves. She put one in her pocked then walked back to CS (the other way to which I was watching from, so I nipped back as well)

After she got back to the CS desk, she said she could only find the £3.56 SEL. I told her I definately saw a £3.44 SEL and I saw her remove the other one. She refused to accept it, asking why on earth she would do that etc. A 'Manager' refused to do anything also.

Absolutely disgusted. I spend over £150 a week there and thats what they do!

That is shocking. I wish you had either gone up to her and confronted her when she was changing them or filmed it on your phone. To come back and then to try and totally make out that there was never a label there and make you look like a liar is so horrible. I would have gone mad just on principle not for the money. Why do CS staff feel the need to do this?? I would never let a CS person go and "look" at a label without me after reading all of these stories - they will come back and make you look and feel stupid:(

Coupon-mad

seanparkin wrote:

A few seconds after she went, I decided to follow. I saw her at a distance looking at two SELs that she'd just removed from the shelves. She put one in her pocked then walked back to CS (the other way to which I was watching from, so I nipped back as well)

Absolutely disgusted. I spend over £150 a week there and thats what they do!

I would have calmly said "I think you'll find it's in your pocket" then watched her blush and wriggle out of that one!;)

Seriously, I think your treatment warrants a complaint email to the top Tesco guy (can anyone remind us of Terry's email address?).

diamond57

Yesterday decided to get myself a replacement payg phone, and wanted a Nokia to be compatable with in car charger etc. Phone had white sel, so I assumed that the larger label with old and new price showing 10% reduction had fallen off, as currently 10% off all payg. Price came up as price on sel. After about 10 mins, CS agreed for 10% refund, but when I pointed out sign saying if over charge she said needed more senior person. Then after another 20 mins cs reappeared with another sel which she agreed that they had just printed off showing a higher price with a reduction to the price shown on the original white sel. No apology for making me wait for over 30mins. She had agreed it was an overcharge, by offering the 10%.

Phone h/o, first person on phone said up to store if policy of refund if overcharged applied. Asked to speak to supervisor, told one will phone back. That was 1pm yesterday, and no return call so far!!

Hey_Dude

Coupon-mad wrote:

I would have calmly said "I think you'll find it's in your pocket" then watched her blush and wriggle out of that one!;)

Seriously, I think your treatment warrants a complaint email to the top Tesco guy (can anyone remind us of Terry's email address?).

My PSP dispute goes on - exactly the same SEL problem.

Latest news - "the investigation continues............"

Yeah and I'm boning Charlize Theron tonight too

Duder

Addy

Hey_Dude wrote:

My PSP dispute goes on - exactly the same SEL problem.

Latest news - "the investigation continues............"

Yeah and I'm boning Charlize Theron tonight too

Duder

:rotfl:

:rotfl:

Sparky67

How about this one then - organic butternut squash - SEL states price per kg is reduced from £1.99 to £1.59. These items are sold by weight, but are pre-weighed and labelled. The label on the product says weight was 1.4** kg at £1.99 per kg, price £2.94.

Buys it, and without checking the small print goes off the the CS desk. Now, there was absolutely no question about the R & R and she was very nice about it, agreed that it was wrong.

But (and this is the bit where it all gets a bit strange), when I looked at my receipt, I had been charged £2.94 as the label on the item said, but the weight of the product had increased to 1.849kg and the price per kg was as stated on the SEL - £1.59, which the mathematically astute will know, works out to - £2.94!

When I got home, I checked the weight of the squash and it was correct on the label at around 1.490 kgs.

Its all looks very dubious to me!

Hey_Dude

Bella13 wrote:

Got some free beer today. The SEL for the boxes of beer - 2 for £16 - stated Budweiser 20 x 330ml. All the boxes are 300ml bottles. The is the large SEL, where they have stacks (and stacks) of boxes, not the SEL on the actual shelf (as that was correct). Went to tell them that their label was wrong, and that I couldn't find the 330 ml bottles (after I had bought it obviously) got free beer, which I wasn't expecting

This was at Stockport. They removed the SEL at the front entrance (opposite CS), but there was another incorrect SEL at an aisle end further down the store - don't know if they removed that too. No idea if this will be this store only, but worth keeping an eye out for...

Can you explain this one again Dude.

thanks

Duder

Bella13_2

Cases of beer - 2 for £16, all bottled beer (I think). Various quantities depending on beer chosen (Carlsberg Export, Carling etc). Under the 2 for £16 it gives all the box quantities and bottle volumes in smaller type (same SEL) e.g. Carlsberg Export 24 x 240 ml, Budweiser 20 x 330 ml

The only boxes of Bud that they have are 20 x 300 ml, not 330 ml, so you are getting less than you are led to believe... wasn't sure that they would agree it was an overcharge myself, but they offered me a refund - I didn't even ask for it, only went to tell them their sign was wrong...

Does this make more sense? (Probably not knowing me)!!:rotfl:

apps_2

Thanks v much for the free wine tip - worked a treat. Waited an age for the video to come back around to the right page (£2.88) - make sure it's the Holywood California rose bottles - and was charged £2.92 so that the CS could see. After that, v pleasant R&R without asking for it!! 6 bottles bagged - one for each of the video watchers!! Well, felt a bit guilty buying 12.....that's the Sangria sorted for Saturday!