Tesco misprices and discussion thread 11

POPPYOSCAR

mncollyer wrote: »

There was an overcharge and then a failure by Tesco to stick to there T&C so she is still entitled to DTD even though she does not have the duvet.
If ever you are refused a DTD ask at the desk to use their phone to speak to customer services.

I very much doubt by the sound of things in this case that they would have said yes to this!

wee_postie

im going to phone customer services

mncollyer

POPPYOSCAR wrote: »

I very much doubt by the sound of things in this case that they would have said yes to this!

The item was purchased at the till so from there the duvet belongs to the customer so DTD applies from this point, regardless of what CS did the customer had been overcharged.
If CS decide not to follow Tesco policy then the customer can still contact Dundee and get the DTD issued, then Dundee will contact store and tell them they were wrong to do what they did.

POPPYOSCAR

mncollyer wrote: »

The item was purchased at the till so from there the duvet belongs to the customer so DTD applies from this point, regardless of what CS did the customer had been overcharged.
If CS decide not to follow Tesco policy then the customer can still contact Dundee and get the DTD issued, then Dundee will contact store and tell them they were wrong to do what they did.

Yes. But they took away the duvet she had paid for so I can't see them letting her use their phone as you suggest to ring customer services can you?

FloFlo

Did they just refund you for the duvet?

mncollyer

If they refuse to let you use the phone just get your mobile out and ask them for the number.

mncollyer

Customer Services, Freephone no. 0800 505 555

celebrate

Surely you had the orinal receipt to prove purchase and then a refund receipt if they refunded and took it off you?

A lot of mobile charge to use 0800 numbers

wee_postie

waiting on a call from the store !!! hope its not her lol
just had the call -- outcome dtd on duvet and gift card and groveling appology x

mandycr

hehe who called u was it the woman who stole your duvet glad its sorted now few tips to make sure u get your dtd

always follow them the sel that way they cant get rid of the evidence or take a photo on your phone
never back down if u are sure u are right (some just dont want to part with the cash like its out their own pockets)
ask to speak to a manager
or call the head office whilst standing there