Can I have a Visa Debit with NatWest??

043775

kev1980 wrote: »

The fact that the members of staff in the branches know nothing about this change is a bit worrying, although after speaking to a member of staff in the branch they say its not unusual that there left in the dark over changes taken place.

The next time your in a Natwest or RBS branch i would ask them to check there internal internet as it should be mentioned.

HTH

Thanks im going to ask my mate to look it up as he works for RBS.

Ill let you know of any findings ;-)

mm79_2

I just used the online chat facility on natwest.com and 'Claire' went to check with her card services dept and they knew nothing of it... Apparently... Maybe the bailout has put the migration on hold? All the info online seems to be from last year.

043775

I would presume that the switch is no longer going ahead.

I would have thought if the switch started in June/July 2009 staff would have been informed by now.

Plus any articals about the switch are quite dated from sept 2008 and nothing has ever been mentioned since.

However when the HBSC switch took place staff didnt even know until they was told by its customers and im sure this may also be the case for RBS.

I think its just going to be a case of watch this space !

kev1980_2

I'm going into one of the main RBS Branches tomorrow morning, i'll ask the staff in the branch re the switch to visa debit and report back tomorrow.

Kavanne

kev1980 wrote: »

I'm going into one of the main RBS Branches tomorrow morning, i'll ask the staff in the branch re the switch to visa debit and report back tomorrow.

You will most likely get a blank look.

kev1980_2

Kavanne wrote: »

You will most likely get a blank look.

Your probably right, but i'll try.

System

Kavanne wrote: »

You will most likely get a blank look.

I agree - the branch staff will know nothing if its not in the public domain.

I would suggest just waiting until its reported here, and if you want to replace Maestro then call up to report a "damaged" card.

It will be a long drawn out process as I saw a woman pay with a Halifax Solo card earlier this year, and Bank of Scotland / Halifax migrated to Visa years ago!

043775

kev1980 wrote: »

I'm going into one of the main RBS Branches tomorrow morning, i'll ask the staff in the branch re the switch to visa debit and report back tomorrow.

Try and encourge them to look on there internal website ;-)

Maybe print of some articles about it and show them and see how they react.

kev1980_2

043775 wrote: »

Try and encourge them to look on there internal website ;-)

Maybe print of some articles about it and show them and see how they react.

Good idea! I'll print some information and show them.

043775

kev1980 wrote: »

Good idea! I'll print some informastion and show them.

It may then get them to look into it abit deeper.

Let us know how you get on.

I was considering doing the same but writing to them and see what they come back with.