Problem with Hermes Delivery Services

~Chameleon~

arcon5 wrote: »

The problem isn't necessarily down to their business model -- but consumers siimply don't like paying postage charges!! A postal charge of £3.50 and £4.50, although only a quid can infact be difference between a sale and non-sale.

You've hit the nail on the head here... no, we don't like paying delivery charges, especially when so many companies out there offer free delivery these days. I certainly begrudge paying, unless it's under a £5 and it's guaranteed to arrive next day!!

Flyboy152

kibera wrote: »

It doesn't matter how many times they try to deliver if you are working all day ... the outcome is the same ... no parcel . At least with the Royal mail I can go and collect in my time. Maybe Hermes should just try once and then have a depo to collect from and stop wasting everyones time.

Where would these depots be? They can't simply create hundreds of depots throughout the country, without the resources of an organisation the size if Royal Mail and Parcelforce.

Flyboy152

~Chameleon~ wrote: »

Unfortunately this is the whole ethos that Hermes work by, having angelic couriers such as yours, and I do know of at least two but unfortunately neither deliver my area. They are few & far between though, hence the numerous complaints such as this thread and other forums I've read

This thread was started two and a half years ago, it has just under six hundred posts, I would say that each enquiry has an average of five replies, that gives us one hundred events posted on here. Not all are complaints, some are just asking how long it takes to deliver, some are complaints about suppliers and a few are just a bit of a gripe.

There are quite a few with genuine and serious complaints, but even if we say there are eighty of themthat's thirty-two a year (or even three hundred), Hermes made probably millions of deliveries during that period, hardly enough demonstrate that the "angelic" couriers are few and far between.

Flyboy152

arcon5 wrote: »

Why not have it delivered to your work address? :huh:

The problem isn't necessarily down to their business model -- but consumers siimply don't like paying postage charges!! A postal charge of £3.50 and £4.50, although only a quid can infact be difference between a sale and non-sale.

A while ago I reduced my fixed postage charge from £4.85 to £3.99 and noticed a big increase in sales, dispite the fact I raised the product price by £2.

You could argue the retailer can incorporate postage into prices, but it many cases you can end up paying more in postage costs if you buying several items with postage included already.

I am sure I have read threads on here, asking why Royal Mail can't attempt to deliver three times, like the couriers do.

custardy

Flyboy152 wrote: »

I am sure I have read threads on here, asking why Royal Mail can't attempt to deliver three times, like the couriers do.

of course
no delivery service fits everyone
my old office is open a minimum of 12 hours a day Monday to Friday
8 hours on a Saturday
folks still complain they cant get to the office,its too far,the car park is too far from the door etc etc

arcon5

Flyboy152 wrote: »

I am sure I have read threads on here, asking why Royal Mail can't attempt to deliver three times, like the couriers do.

you can go online or telephone them and arrange for an item to be re-delivered on a specific day, I think?

our Hermes driver is always telling me how people will phone him and ask for the item to be delivered before 11AM for example on a specific day and then not be in when he tried to.

unfortunately, alot of the people that moan about couriers/postal companies don't help themselves.

custardy

arcon5 wrote: »

you can go online or telephone them and arrange for an item to be re-delivered on a specific day, I think?

our Hermes driver is always telling me how people will phone him and ask for the item to be delivered before 11AM for example on a specific day and then not be in when he tried to.

unfortunately, alot of the people that moan about couriers/postal companies don't help themselves.

people do the same with RM
hell you get people coming in for DHL,HDNL packets,Gas card top ups and many more
what hope is there in providing a service that will keep those types happy

arcon5

custardy wrote: »

people do the same with RM
hell you get people coming in for DHL,HDNL packets,Gas card top ups and many more
what hope is there in providing a service that will keep those types happy

People going to the royalmail depot with a DHL card?

:rotfl:

custardy

arcon5 wrote: »

People going to the royalmail depot with a DHL card?

:rotfl:

every week without fail
one Saturday I had

woman in to top up her gas card
man in with HDNL card (from the other side of the city!)
woman with DHL card
man in with Parcelforce card (fair enough same company, but it actually stated his packet was at the post office just round from his flat)
a man with a card for a totally different delivery office that it transpired he had collected from before

one after the other! after the final one I seriously though the guys had set me up

~Chameleon~

Perhaps if couriers kept to a regular schedule it would help customers. I know my HDNL guy delivers before 9am every day without fail. Royal Mail/Parcel Force delivers between 10-11am. City Link delivers at 12am. DPD phones me on day of delivery. But Hermes/DHL home delivery/Yodel etc can't even deliver on the right day, let alone at a regular time!!