Problem with Hermes Delivery Services

Miroslav

Hopefully

I have to pop out for 30 minutes in the afternoon, but shall be in the rest of the time, although would like them to come early so I can go out for longer.

~Chameleon~

Lottie-B wrote: »

A bit strange - looks like it's taken Hermes 5 days to get it from the main depot in courier's area to the courier and they've dropped it today. Couriers aren't supposed to be pestered by Hermes on a Sunday and they won't be out delivering it today (well, unlikely) so hopefully it should show up tomorrow

If you look at the OPs original post you'll see the courier had it out for delivery on Friday (14th) but marked it off as a non-delivery. It was suggested he just "couldn't be bothered" to deliver which seems even more likely after the tracking has suspiciously been changed to make it appear as though courier received today, but Hermes depot drivers don't deliver Sunday's

Date Time Status
14/01/2011 11:43 Courier to Re-attempt
14/01/2011 05:27 Out For Delivery
13/01/2011 20:42 Carried Forward
12/01/2011 05:53 Out For Delivery To Courier
11/01/2011 22:00 Processed at Depot
11/01/2011 21:44 Receipt at Depot
10/01/2011 19:46 Hub Sorter Receipt Scan
10/01/2011 13:45 Order Generated

ETA: in fact it would appear the courier has actually had the parcel since Wednesday (12th) but for some reason didn't attempt to deliver either Weds or Thurs either as it was carried forward then too. Somebody is manipulating tracking data here!!

Miroslav

Date Time Status
17/01/2011 05:10 Out For Delivery
16/01/2011 19:01 Carried Forward
12/01/2011 05:53 Out For Delivery To Courier
11/01/2011 22:00 Processed at Depot
11/01/2011 21:44 Receipt at Depot
10/01/2011 19:46 Hub Sorter Receipt Scan
10/01/2011 13:45 Order Generated

That's what the tracking says this morning. Here's hoping.

Miroslav

It's updated again

Date Time Status
17/01/2011 09:32 Courier Received
17/01/2011 05:10 Out For Delivery
16/01/2011 19:01 Carried Forward
12/01/2011 05:53 Out For Delivery To Courier
11/01/2011 22:00 Processed at Depot
11/01/2011 21:44 Receipt at Depot
10/01/2011 19:46 Hub Sorter Receipt Scan
10/01/2011 13:45 Order Generated

Miroslav

I am now annoyed :mad:

Date Time Status
17/01/2011 10:04 Courier to Re-attempt

I heard a knock at the door this time and it took me approx 15 seconds to get there - no-one there. No cars/vans I didn't recognise and not one person in sight. A case of knock and run maybe. I refresh the Hermes site 2 mins later and....lo and behold...:mad:

What's the point in knocking and not waiting? I read they get paid per drop, so it makes no sense for them to knock and not wait. They must have ran as there are only 3 ways out of my way, 2 take about a minute walking, so I would have seen them and the other is over some railings.

If I put a note attached to the inside of the glass on my door, would they leave it outside? Less chance of it being nicked than the courier actually waiting for me to answer for 15 seconds.

I don't get it. I've never had problems with couriers before and I won't be using any companies that use Hermes again!

ETA - No card was left. Are they supposed to leave one?

Flyboy152

Miroslav wrote: »

I am now annoyed :mad:

Date Time Status
17/01/2011 10:04 Courier to Re-attempt

I heard a knock at the door this time and it took me approx 15 seconds to get there - no-one there. No cars/vans I didn't recognise and not one person in sight. A case of knock and run maybe. I refresh the Hermes site 2 mins later and....lo and behold...:mad:

What's the point in knocking and not waiting? I read they get paid per drop, so it makes no sense for them to knock and not wait. They must have ran as there are only 3 ways out of my way, 2 take about a minute walking, so I would have seen them and the other is over some railings.

If I put a note attached to the inside of the glass on my door, would they leave it outside? Less chance of it being nicked than the courier actually waiting for me to answer for 15 seconds.

I don't get it. I've never had problems with couriers before and I won't be using any companies that use Hermes again!

ETA - No card was left. Are they supposed to leave one?

Why not call your supplier, or Hermes and ask them. They might be able to get the driver to come back, or at least explain what happened.

Miroslav

Flyboy152 wrote: »

Why not call your supplier, or Hermes and ask them. They might be able to get the driver to come back, or at least explain what happened.

It looks like i'm going to have to contact the company I bought the goods from as Hermes are saying they won't contact the Courier. Very unhelpful and I won't knowingly order from anyone who uses this courier service again.

ETA - Company selling the goods say they can't contact Courier until tomorrow as my order states it will be with me January 17th at the latest (today). That's fair enough on their part.

Flyboy152

Miroslav wrote: »

It looks like i'm going to have to contact the company I bought the goods from as Hermes are saying they won't contact the Courier. Very unhelpful and I won't knowingly order from anyone who uses this courier service again.

I find that appalling, to be honest and complete bull (not you, Hermes).

ETA - Company selling the goods say they can't contact Courier until tomorrow as my order states it will be with me January 17th at the latest (today). That's fair enough on their part.

This may make more sense. The item will be time stated, it will have a delivery day on it. The courier may be holding the item until the correct delivery day. It is also possible the knock you heard was not him/her.

Miroslav

It's possible the knock wasn't the courier, although within a few minutes the tracking screen changed to Courier to Re-attempt. That's me assuming they have some kind of hand held device to update as they go along.

The goods didn't cost much as it was a January sale I linked to from this site, but that's not the point. I just feel now that i'm not going to get the goods.

Flyboy152

I find it odd about the attitude of Hermes though, there is nothing stopping them calling the courier.

I agree with you, the cost of the goods are irrelevant, it is the service that is important.