Problem with Hermes Delivery Services

Miroslav

I can't speak for all Hermes couriers, but the one I have appears to be awful.

Someone who I saw yesterday and lives on the other side of my town gets alot delivered by Hermes and has never had an issue with them. Whether it's the same Hermes courier, I don't know, but she said she would take my parcel in if need be.

It does sound a very underpaid job I still want my parcel though and it still doesn't explain why they'd knock and run.

20/01/2011 09:57 Out For Delivery

I can be in all day today as girlfriend is coming over for the day (with lunch! ) but i'd sooner be free to take her out shopping or something if the chance arose.

Miroslav

Got my parcel :j He knocked properly this time and waited. Someone must have had words (or it was a different courier)

Thanks everyone who posted advice :T
20/01/2011 11:39 Delivered to Secure Location

~Chameleon~

Did you ask him why it's taken over a week to deliver your parcel? I'd have been fuming by now!!

Miroslav

No I didn't ask. He just handed it to me, looked nervous and walked off. I didn't have to sign anything either.

~Chameleon~

Miroslav wrote: »

No I didn't ask. He just handed it to me, looked nervous and walked off. I didn't have to sign anything either.

I'm not surprised he looked nervous!! Keep an eye on the tracking details. Interesting that he put "Delivered to Secure Location" and not to customer! There's more to this than meets the eye!

Miroslav

I did wonder with "Delivered to Secure Location" as I don't have a 'safe place' but as it's my first experience with Hermes, I wasn't sure if that was the norm for a delivered parcel or whether it should have said 'customer'.

Good news is that I can go shopping with g/f now

Lottie-B

~Chameleon~ wrote: »

I'm not surprised he looked nervous!! Keep an eye on the tracking details. Interesting that he put "Delivered to Secure Location" and not to customer! There's more to this than meets the eye!

What option would you have selected on the HHT then Chameleon?

Lottie-B

Miroslav wrote: »

I did wonder with "Delivered to Secure Location" as I don't have a 'safe place' but as it's my first experience with Hermes, I wasn't sure if that was the norm for a delivered parcel or whether it should have said 'customer'.

Good news is that I can go shopping with g/f now

I'm glad you've got it at last!! :j

Options on the HHT are limited unfortunately.

Miroslav

Lottie-B wrote: »

I'm glad you've got it at last!! :j

Options on the HHT are limited unfortunately.

Thanks. Yes, i'm just glad to have the parcel and i'm not concerned as to what the tracking says.

If something dodgy was going on with the courier, my untrained eye wouldn't be able to pick it up, so i'll assume everything is okay and it was just a lazy courier or something

~Chameleon~

Lottie-B wrote: »

What option would you have selected on the HHT then Chameleon?

Ermmm "Delivered to CUSTOMER" would be the option of choice! Delivering to "secure location" indicates the parcel has been left "in a secure location" and not directly handed over. The OP was also not asked for a signature. It's not exactly rocket science!