Problem with Hermes Delivery Services

Lottie-B

bethesda wrote: »

your courier is not obliged to deliver to your workplace if its not on his round and may have passed the parcel to the courier who actually covers your work area

If the courier does this, then the courier who delivers it won't get paid.
The usual procedure would to be to green card it, which means it gets sent back to the main depot and it should be rerouted.

Problem is, half the time the green card reasons aren't read or adhered to and they are just sent back to the wrong courier time and again. Makes you wonder if any of the actual employees of Hermes can actually read English.

Lottie-B

ellen1089 wrote: »

That's what he told me, he only works weekdays, hence why he'd have to deliver it at 8am Saturday morning. All other delivery companies can usually redeliver at a convenient time or i visit the depot to pick them up, no other delivery company just leaves parcels without first seeking permission!

What he means by he only works weekdays is he isn't going to just pop out of an evening to your beck and call.
If you order things, then you ought to put instructions on your orders to say where you want them left if you're not in - either a safe place or a neighbour who is close by.

Your courier gets paid 45p no matter how many times he attempts to deliver. As for other companies delivering at a "convenient time", what on earth do you mean by that? I don't know any other company who will deliver to your timescale - they will reattempt sometime during another day, but you can't specify the time!

I think you're in cloud cuckoo land to be honest and you need to be more informative if you don't want frustrated couriers tossing your parcels onto Bunny's hutch. :mad:

Oh and he also offered you a Sat Delivery at no extra cost! What on earth was wrong with that? Interefere with your lie in does it? Dearie me...

Flyboy152

Tritium wrote: »

Very true, and the cost of public transport won't be much better for the courier either. I might try the phone numbers listed earlier and see if they will pass on to the courier an offer of a free parking token!

Tritium

:huh:

........

Lottie-B

:rotfl:Exactly Flyboy

Tritium

Hey, I'd rather get my item sooner than later, a free parking token is no skin off my nose. I'll have a moan at Play.com when it's all done.

Tritium

Lottie-B

Parking token is fine, it was the public transport I was laughing at.
I really don't think it's Play.com's fault though - they aren't to know you have access problems - that's for you to inform them in the first instance.

Flyboy152

Tritium wrote: »

Hey, I'd rather get my item sooner than later, a free parking token is no skin off my nose. I'll have a moan at Play.com when it's all done.

Tritium

How much time would it take to get the token, return to his car, park, bring you your parcel and return to his car again?

And what has all this got to do with public transport?

Tritium

Flyboy152 wrote: »

How much time would it take to get the token, return to his car, park, bring you your parcel and return to his car again?

And what has all this got to do with public transport?

That would be a crazy way to do it. Park in the car park, bring me my parcel, take the token then go home happy and satisfied with a job well done. Well, maybe not the last part.

Public transport precludes the need for parking, but does require the need for paying for a ticket.

Tritium

Flyboy152

Tritium wrote: »

That would be a crazy way to do it. Park in the car park, bring me my parcel, take the token then go home happy and satisfied with a job well done. Well, maybe not the last part.

Public transport precludes the need for parking, but does require the need for paying for a ticket.

Tritium

Seeing as you can't answer the question, let's assume that would take twenty minutes. At forty-five pence, would you do it for one pound an hour (taking expenses into account).

Tritium

Lottie-B wrote: »

Parking token is fine, it was the public transport I was laughing at.
I really don't think it's Play.com's fault though - they aren't to know you have access problems - that's for you to inform them in the first instance.

Ah ha! But if UPS, DHL, Royal Mail, CityLink so on, etc etc can get here no sweat, how was I to know the Hermes couldn't cope? There is no access problem for pretty much every other courier so why should I expect an access problem for them? I know now thanks to you all, but it was mighty unexpected.

I mean, what next? Searching reports on play.com's parcel packaging methods incase they have a high chance of breakage in transit.... hhmm actually that might just be a good idea. Any one got any info that?

Tritium