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Free BT installation deal discussion

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  • marris
    marris Posts: 644 Forumite
    I've been Money Tipped!
    just phoned bt and asked them about free installation and was told it's not available!!!
    i'm confused to say at least!!!
    is it on or is it off!!!
    Jan GC £66,82/100 Jan NSD 17/31; Feb GC £71,67/100 Feb NSD 14/28;Mar GC £81,82/100 Mar NSD 16/31;Apr GC £99,54/100 Apr NSD 14/30; May GC £127,20/100 May NSD 12/31; June GC £70,05/100 June NSD 17/30; July GC £47,52/100 NSD 05/31
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    marris wrote: »
    just phoned bt and asked them about free installation and was told it's not available!!!
    i'm confused to say at least!!!
    is it on or is it off!!!
    A (seemingly endless) problem of poorly trained BT personnel. It is still available.

    Call again and ask for the Customer Options Team. Keep calling until you get someone who knows about it.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • annie-c
    annie-c Posts: 2,542 Forumite
    marris wrote: »
    just phoned bt and asked them about free installation and was told it's not available!!!
    i'm confused to say at least!!!
    is it on or is it off!!!

    Maybe try again as you will almost certainly get a different operator. Use the number in the link from the first post and refer to this site if they are still unsure?

    I had mine all set up last Friday and it was very simple. Installing the BT Home Hub was very easy (much easier than my dad's orange livebox :p) and I was online within 10 mins of opening the box.
  • marris
    marris Posts: 644 Forumite
    I've been Money Tipped!
    i got that!!!excellent saving!!!only 11.25 with direct debit and paper free account!!!:T

    Unlimited Evening & Weekend Plan at no extra cost with inclusive Friends & Family Mobile – 12 month renewable contract – SPECIAL DEAL
    This deal isn't available through our main website. Please call us to order.
    Jan GC £66,82/100 Jan NSD 17/31; Feb GC £71,67/100 Feb NSD 14/28;Mar GC £81,82/100 Mar NSD 16/31;Apr GC £99,54/100 Apr NSD 14/30; May GC £127,20/100 May NSD 12/31; June GC £70,05/100 June NSD 17/30; July GC £47,52/100 NSD 05/31
  • marris
    marris Posts: 644 Forumite
    I've been Money Tipped!
    i'll keep trying as i need a line for my second home. thanks everyone.
    Jan GC £66,82/100 Jan NSD 17/31; Feb GC £71,67/100 Feb NSD 14/28;Mar GC £81,82/100 Mar NSD 16/31;Apr GC £99,54/100 Apr NSD 14/30; May GC £127,20/100 May NSD 12/31; June GC £70,05/100 June NSD 17/30; July GC £47,52/100 NSD 05/31
  • Brian_The_Lion
    Brian_The_Lion Posts: 425 Forumite
    marris wrote: »
    i'll keep trying as i need a line for my second home. thanks everyone.

    If youre having trouble getting set up via the phone why not PM one of the moderators on here. I did and had a seamless connection to BT...

    They called me back, set up my order, and now im up and running with my free installed line...

    Good Work BT!!!
  • BenW250
    BenW250 Posts: 3 Newbie
    Just to clarify, although the moneysavingexpert page states: "It's possible to get free BT line installation; this is a massive saving as usually it would set you back £122.50. This applies to new lines, reconnections or even having second lines fitted and isn't dependant on already having a master socket. The deal was scheduled to end on Wed. 30 Sept, and while BT has confirmed it's been extended it's has not said when it will end.
    However, it involves signing up for an 18 month contract, rather than the usual 12" - I have spoken with BT TODAY (20th Oct09) and while they confirm that the offer is still running, it only applies to previous customers who have gone to another firm and are returning having now received a 'mailer' from BT - you are also required to quote an offer code from this mailer over the phone. :confused:
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    BenW250 wrote: »
    Just to clarify, although the moneysavingexpert page states: "It's possible to get free BT line installation; this is a massive saving as usually it would set you back £122.50. This applies to new lines, reconnections or even having second lines fitted and isn't dependant on already having a master socket. The deal was scheduled to end on Wed. 30 Sept, and while BT has confirmed it's been extended it's has not said when it will end.
    However, it involves signing up for an 18 month contract, rather than the usual 12" - I have spoken with BT TODAY (20th Oct09) and while they confirm that the offer is still running, it only applies to previous customers who have gone to another firm and are returning having now received a 'mailer' from BT - you are also required to quote an offer code from this mailer over the phone. :confused:

    Your post is misleading and therefore not helpful! see here

    Simply ring the Customer options team 0800 100 444 and ask for this offer.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • hostman
    hostman Posts: 377 Forumite
    My line was connected for free last Friday.

    However, I have noticed something.

    1) I am being billed quarterly despite asking for monthly
    2) A £1.50 charge has been applied for every month of the three

    The £1.50 is, I assume, if you don't pay via DD and insist on a paper bill. I setup the DD over the phone during ordering. I was told by the BT representative at the time of ordering that I would need to enable paper less billing online (which has been done).

    But I am feeling some what annoyed the £1.50 charge has been applied to all of the months, even before I was able to disable paper billing.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Hostman,

    I've sent you a PM, could you reply by return.

    Many thanks,
    Jon.
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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