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Free BT installation deal discussion

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  • MorecambeChris
    MorecambeChris Posts: 48 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    With the free line installation offer, can you add on the broadband?

    Therefore pay £26.90 a month (£11.25 and £15.65) and get broadband; free weekend calls; free connection.

    Thanks, Chris
  • meinnit
    meinnit Posts: 929 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    billlew wrote: »
    Can you take your existing number with you if you sign up for free installation? currently with virgin.
    Yes you can. I did the same
  • lauzjp
    lauzjp Posts: 415 Forumite
    edited 22 June 2009 at 2:00PM
    hmm, mysteriously I have had the deposit refunded now - no fanfare, it just 'appeared' back in my bank account? Ah well thank goodness that's over!

    Actually it wasn't the refund I'd spotted (*must read statements properly :money: & not skim!*), as a cheque has arrived today. :)
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    edited 20 June 2009 at 11:07AM
    Sorry to hear that. This is a special offer but if you supply me with a contact number I will get back to you and get you through to the right department to place the order.

    Regards,

    David

    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • MickW_3
    MickW_3 Posts: 39 Forumite
    I just received a letter today from BT confirming my order. However on examination it lists the contract length as 12 months and the connection charge as £122.50 which is funny as the person I placed the order with verbally confirmed that it was the "free" reconnection offer.
  • aamuk
    aamuk Posts: 49 Forumite
    MickW wrote: »
    I just received a letter today from BT confirming my order. However on examination it lists the contract length as 12 months and the connection charge as £122.50 which is funny as the person I placed the order with verbally confirmed that it was the "free" reconnection offer.
    The same thing happened to me. My order had to be cancelled and a new one placed for the free offer. Send a PM to the BT rep ASAP to get it sorted out.
  • MickW_3
    MickW_3 Posts: 39 Forumite
    Tried PM'ing the rep but their inbox is full.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    MickW wrote: »
    Tried PM'ing the rep but their inbox is full.
    Try again, they've cleared some space now.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • MickW_3
    MickW_3 Posts: 39 Forumite
    Thanks Heinz. PM sent. Hopefully this will be sorted out soon.
  • MickW_3
    MickW_3 Posts: 39 Forumite
    Not heard back from the BT rep as yet. Does anyone have a contact number for the right BT department so I can get this sorted out.

    Thanks.
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