Free BT installation deal discussion

frenchbob_2

Hi,
My daughter was interested in the free connection deal for her rented house with no BT line. However, it seems that if you wish to terminate earlier than 18 months you will be charged the full £122 plus the £7.50 for each remaining month. This is just too risky when you are in rented accommodation 6 month leases. If you move house and new house has BT line up and running fine, you can carry on your account, but may have to pay another connection charge.

As a result of this it now seems that Talk Talk 'Essentials' plan at 60 connection (or £30, or even free if line already in) is a better option. Free evening & weekend calls, free local calls, plus you can upgrade as you wish, a little or more called 'boosting'

A bit annoyed at BT's stance on this, pay one or the other on early termination but not both!

Any ideas on a new connection, phone & B/Band, basic packages?

Regards,

Bob
France

sunnyd47

I have today sorted my problem, not with BT but simply found alternative solutions to our lack of telephone and internet services. :j
I can get broadband internet via my parkhome site, hoorah! Only £10 a month (almost the same as BT line rental anyway) and therefore I can use skype to make my telephone based calls (free to other Skype users (which almost all family and close friends now are, those that arent soon will be) and 1p a minute to all other landline users.

:beer: BT and openreach for making me seek out another solution after your expensive quote for your line installation (£500). £500 line installation + monthly line rentals and monthly home hub, internet services etc that I only a week ago had my eye on. They will have to stay where they are awaiting another householder to take them in from your cold warehouse.

I also learned today that Sky are going to be introducing there own line installation in the future, not sure when, maybe BT and openreach will then have to be really competative with their quotes and supposedly "free" offers.

BT_company_representative

Hi Sunnyd47,

I am really sorry for any confusion over the free connection offer, the offer refers to free standard connection, all orders are subject to survey and sometimes additional non-standard or new construction work is required. In this circumstance we charge this work to the customer, I am sorry this is perhaps not made as clear as it could be when we talk about having a 'free connection' offer but the information is covered in part 6 of the general telephony provision t&cs

Extra connection and equipment charges

If it is necessary to provide telephony services using equipment which we do not provide as standard, we may charge a special rental rate or any other charge for that.
We may also charge you for extensive new construction over and above standard needs.

Hope that clarifies the matter.

Cheers

David

BT Support

sunnyd47

BT_company_representative wrote: »

Hi Sunnyd47,

I am really sorry for any confusion over the free connection offer, the offer refers to free standard connection, all orders are subject to survey and sometimes additional non-standard or new construction work is required. In this circumstance we charge this work to the customer, I am sorry this is perhaps not made as clear as it could be when we talk about having a 'free connection' offer but the information is covered in part 6 of the general telephony provision t&cs

Extra connection and equipment charges

If it is necessary to provide telephony services using equipment which we do not provide as standard, we may charge a special rental rate or any other charge for that.
We may also charge you for extensive new construction over and above standard needs.

Hope that clarifies the matter.

Cheers

David

BT Support

LOL, that actually makes it sound worse to be honest,

"using equipment which we do not provide as standard, we may charge a special rental rate or any other charge for that."

A shovel, a drill and 1.5 meters of plactic trunking, such exotic tools for any UK installation company. :rotfl::T
As said, I would even dig the little trench and drill through the thin plastic box in the ground myself. I have it sorted now as others are doing no doubt without being fleeced.

I also love the, "or any other charge for that.", the worlds your financial oyster with this terminology.

airmark

Does anyone know what happens if you change your mind (shortly) after the line installation? In most cases when u sign up for a contract, you have something between a week and a month to cancel the contract without having to pay cancellation fees. What if you do the same here? Would the line remain physically connected to the exchange?
Although the obvious implication is that this may leave a back door open to not be tied to the 18-month contract and go with another supplier instead (Post Office, Tesco, Sky etc), I don't mean it that way.

lauzjp

BT Stephanie - any news for me yet?

BT_company_representative

Hello airmark,

When you order a line with BT customers enter a 12 or 18 month contract. You can cancel the order anytime up to the date of activation, but once the line is activated the contract starts.

If, after a line activation, customers decide the want to stop your service with BT, then your line would be stopped, and depending on how long is left in the contract, you would incur some cancellation charges (which can vary depending on the package or deal you are on).

Hope this helps,

Stephanie
BT Support

sunnyd47

BT Stephanie,

Can you seriously look at these two photos and substantiaite the £500 installation charge being claimed to install a BT line in this instance? Add the http:// to view them.

img366.imageshack.us/img366/9626/dscf1005.jpg

img208.imageshack.us/img208/2736/dscf1001k.jpg



A small trench to the perimeter wall and to drill a hole through the buried boxes plastic wall. All cabling from the perimeter wall would be in trunking for about 2 meters and there would be no reason to drill anywhere to enter the property as there is already an entry point for cables in the correct place.

There would be no pole climbing, no road digging and pretty straight forward.

Superdan

Just called BT twice on the 0800 800 150 number.

1st call op took 3/4 of the order and sounded well aware of the offer until 'I take it there is a BT socket in the house' to which I replied no thats why i'm ringing for the FREE connection offer!! She said there is no such offer and it would be £122.50. So I quoted the website to her and she put me on hold (with music) to speak to a manager. Not more than 5 seconds later the line disconnected. SHE CUT ME OFF!

Luckily I called back and the second op knew of the discount and was very aplogetic for the first ops behaviour needless to say BT got the sale as its a cracking deal compared to normal!!

I feel BT should be shouting this deal from the rooftops to attract more customers and they should certainly be breifing ALL of their operators to deal with the latest deals.

sunnyd47

Superdan wrote: »

Just called BT twice on the 0800 800 150 number.

1st call op took 3/4 of the order and sounded well aware of the offer until 'I take it there is a BT socket in the house' to which I replied no thats why i'm ringing for the FREE connection offer!! She said there is no such offer and it would be £122.50. So I quoted the website to her and she put me on hold (with music) to speak to a manager. Not more than 5 seconds later the line disconnected. SHE CUT ME OFF!

Luckily I called back and the second op knew of the discount and was very aplogetic for the first ops behaviour needless to say BT got the sale as its a cracking deal compared to normal!!

I feel BT should be shouting this deal from the rooftops to attract more customers and they should certainly be breifing ALL of their operators to deal with the latest deals.

Offcom possibly may be interested?

I would have been willing to sign up for a longer term contract with BT IF they played ball with this "free installation" offer. Instead, they appear to be setting aside people in a non standard construction property, is there such a thing as being "propertyist" ?