Free BT installation deal discussion

GrammarGirl

Just to confirm, the terms and conditions for this offer are as follows:

minimum 18 month contract; and
30 chargeable or inclusive calls every 3 months?

So if I took out the Unlimited Weekend tariff, I could just make 30 free weekend calls in a three month period and that wouldn't break the T&Cs of the offer? And I can use any provider for my BB?

Thanks for any help.

mjgreen60

Woop woop - just ordered and nothing to pay!!

Spoke to a very helpful guy but at first he did say it was chargeable calls only, not inclusive. Held my ground and said I was fairly certain that inclusive was right and lo and behold, few minutes later and some what shyly he said...'oh actually you are right.'

No offence to the BT rep as you guys do an ace job on here, but quite nice to get one over BT!!

Thanks again everyone, esp OP and BT reps - has saved me a lot of money!!

Matt

PrincessPeach_2

Just called the number and spoke to a very helpful bloke who said that the install was free and I'm in a new build and even then no need to pay but its subject to an 18 month contact.

Now its just my broadband to sort out

michilin27

Im having a bit of trouble cause my address isnt being recognised in their system! Head of brick wall!

cactuskate

Hope this isn't off the subject a bit but -

I'm moving into a new build shortly with my fiance, I was renting before and didn't have any phone/internet subscription - he had his own place with BT Broadband (option 1).

A few months ago he phoned up to cancel his BT service - he was outside any minimum period and there would have been no penalty charge etc. The plan was to save as much as possible on monthly bills in anticipation of making the big move.

The BT rep on the phone asked why he was cancelling and he explained that firstly we were planning to move in together in the coming months and secondly that we wanted to save some money in the short term.

He was told that if he cancelled his account, when we moved we would have to pay a connection fee of over £100 to begin line rental again. He was told that if he stayed with BT he could keep the same account when he moved, and it would be a case of moving the phone, internet router etc to the new property and there would be no connection fee (and he could keep his phone number). The rep also reduced the tariff of the broadband and apparently improved the speed of the service as an incentive not to cancel the account.

He did not ask where we were proposing to move to, or whether we were proposing to move to a ‘new build’ house. He didn’t warn that there might be any possibility that where, depending on the location or age of the new house, we might have to pay a connection fee.

Based on the incentives offered, and (most importantly) the fact that we could easily move the account to our new house with no charge, as quoted by the BT rep he agreed to enter into a new contract.

It was pointed out that there would be a minimum length contract, but again, based on the information the BT rep gave him we felt that this was worth it.

So he phoned BT at the weekend to move the account, anticipating that everything would go as smoothly had been described by the BT rep three months ago. However he was advised that there would be a £130 connection fee as there has never been a connection in the house before. He has also been told that he is tied in to the contract that he agreed, and in addition that we would only be able to receive an internet speed of 0.25MB, despite one of the incentives of the new contract being much improved speed.

My first instinct is that the contract was entered into on foot of a misrepresentation on the part of BT because an assurance was given that there would be no connection fee. It seems so unfair that we were advised that it would be better value to enter into a contract then it turns out that it is in fact more expensive in terms of the connection fee quoted and in addition we are now tied into a contract for 18 months!

I would really prefer not to get into a lengthy battle with BT about this matter and any advice about how to approach this problem would be greatly appreciated.

Thanks in advance. First post from me so apologies if I'm going overboard here.

Heinz

There will be no connection fee. Use the current offer.

http://www.serviceview.bt.com/list/public/current/Notice09_boo/FrameworkImpl337855.htm#FrameworkImpl337855

david17589

cheers i've been wanting to change from virgin to bt for a long time now but if it free i will get on it straight away£££ thanks

Sterile

Just called BT about the free line installation offer.

They knew about it but said I have to put everything through them including broadband. But Im already tied into a contract with Virgin for Broadband, so I cant get it !?!?

Heinz

Sterile wrote: »

Just called BT about the free line installation offer.

They knew about it but said I have to put everything through them including broadband. But Im already tied into a contract with Virgin for Broadband, so I cant get it !?!?

Rubbish.

Phone again.

lauzjp

ineedsomeinfo wrote: »

Actually got this deal when talking to customer advisor online through their chat window. Have everything in writing and actually sent him the link with the deal and he confirmed this can be done online too. Just thought i'd let people know. Thanks Martin

would love an advisor window to open right now on their website *sigh* I hate talking on the phone!