The Perfume Emporium have stolen my money

CatherineEM

Good Afternoon,

I've been chasing and chasing for my refund, on Thursday I emailed Chris because the 30 days were up and received an email back saying:

Hello,

I am sorry for this delay. All I can suggest is that I reissue the refund in the hope that the second payment arrives. This will take a further 3-5 working days to be processed.

Please let me know if I am OK to proceed with this.

Thanks
Chris

I emailed him back to say of course it was OK to proceed and I expect the money to clear in the next 3 days (5 including the weekend). I've chased again today to ask whether my refund had been processed and received the following reply:

Hello,

Please accept my sincere apologies regarding your refund.

We have had some major issues with Royal Mail which resulted in customers rightfully requesting refunds. As the list of refunds grew, we were unable to provide refunds as quick as we would've liked to and as the list got bigger the delay in receiving refunds got longer.

We have records of every single customer that has requested a refund and will make every intention of refunding everyone but unfortunately this will not be a quick process.

As we have changed our merchant provider we are now unable to process a refund directly to the card so cheques will be posted out. A seperate cheque will also be posted out for the value of £5, simply for the sheer inconvenience caused by The Perfume Emporium.

As customers have requested refunds at different stages through out their order, we feel that the best way to refund our customers is in order that their order was placed.

We have started posting cheques out already and yours should be with you in due course. Unfortunaetly I cannot give a date that this will be with you but I hope that the £5 compensation will cover any inconvenience and delay.

I realise this sitautation may not be ideal to some people but its the only option i can think of to refund every customer who is requesting them.

I must state that despite some adverse comments about us on forums, all products have been posted and we have in no way scammed anybody.

We have proof that items were posted but as they become lost by Royal Mail it takes a long time for us to get compenation from them.

We are doing our very best to resolve this as quickly as possible for everyone.

Feel free to email me any questions you may have.

Regards
Chris

So I don't think I will ever receive my refund because I am going to be back to square one and probable be told that Royal Mail have lost my cheque in the post!!!

konackandsick

So glad you managed to even get a reply from Chris, he's been blanking my emails but i'm not going to give up on this one. I'll report him to
everyone possible if need be. I mailed him again tonight and if i don't get an answer i'm going to report him to the police, bank, web hosting, watch dog, trading standards and anyone else i can think of.
Its not just about money now, I want to make him wish he had never had an order from me. Might not get my money back but i will feel so much better.

SelenaLouise

Tell him to post your cheque special delivery and to give you the tracking number.

I cant believe he is still trying this rubbish.

OFT
Watchdog
Police
The A Team
Local Council

Report him to everyone!!!!

Honestfriend

The email being sent regarding the extra £5 seems to be a new idea - 10 out of 10 to Chris for ingenuity; he certainly manages to come up with them!

Let's just be generous for a moment and give him the benefit of the doubt and pretend that he HAS sent all the products and that they have got lost. Big problem is that he is still going to be out-of-pocket for every claim that he makes where the goods were over £30; as £30 compensation is the maximum amount that is covered by his method of sending goods. I know a lot of people have ordered goods over this value, so add all this together PLUS the £5 extra he is sending; either the latest email IS another fantasy or he is off on ANOTHER scam that will bring him in oodles of cash so that he can share it with us!

Honestfriend

PS Sorry, I hope I didn't sound as if I was condoning him having another scam so that he could pay us. I would rather go without my refund than know that he is still around taking money from people illegaly.

Mankell

I just registered on this site to tell people about my experience with theperfumeemporium.

As everyone here I had made a mistake by ordering through this website, not checking before whether this company had received bad reviews anywhere.

I have ordered my goods at the beginning of July, and naturally they did not arrive. Cancelled the order after 14 days. Been told that I will receive my refund mid-August. Before the initial date, I have emailed Chris and asked whether the refund has been processed. Chris replied that the refund has been processed more than a week ago. But no money in my account. I told him to reprocess my order, but still nothing.

I then contacted United Hosting, who then told me that they have terminated the contract with Chris because of too many complaints. I found out on whois.com that the new host is sentryhosting. I contacted sentryhosting, but as it turned out, sentryhosting belongs to theperfumeemporium. How strange? Sentryhosting are acting as host resellers but they get their services by Rapid Switch. So I have contacted Rapid Switch and they have advised me to go and see a Solicitor or Trading Standards, but have forwarded my complaint to Chris.

Then, I have received a call from Consumer Direct to whom I wrote a few days before, who said that they will forward the complaint to their office near Chris's Business.
But they have also advised me that Chris in actual fact has no right to say that he has 30 days to refund the money. She mentioned the supply of goods and services act 1982, which is the failure of providing the goods and services the customer has paid for within the agreed time, which then turns out to be a breach of contract. I did not know this, and I guess Chris doesn't know this either.

Anyway, I finally received my refund. Next time I'll research a company thoroughly before placing and order!

Ivory_Tinkler

Of course, yes, he is using the wrong consumer regulation to hold onto customers money. He is supposed to supply the goods within something like 30 days of order otherwise he is in breach of contract and customers are entitled to a refund. Instead, he is making people wait a few weeks before they cancel their order, then he is making them wait the full 30 days from the cancellation date quoting the distance selling regs. He sure is sneaky this Chris guy!

dylan1273

catherine, just had exactly same email, enough is enough iam working all weekend then going to report him to the police on tuesday

mainsfauld

dylan1273 wrote: »

catherine, just had exactly same email, enough is enough iam working all weekend then going to report him to the police on tuesday

i got a full refund after 3 months after many emails i reported him to my bank and the police and told him so after 1 week i got my full refund and a apology so every keep at this Chris eventually he will pay up hope this is help full a good site to buy perfume is cheap smells i have used them before i hope this was help full thanks mainsfauld:T

Honestfriend

Here is what you do - NOW!

1. Contact Rapidswitch - if you cannot do it through their website, send an email to [EMAIL="abuse@rapidswitch.com"]abuse@rapidswitch.com[/EMAIL]

2. This email should tell them that The Perfume Emporium (IP address 78.129.247.29) and Sentry Hostings (IP address 78.129.247.184) use their servers. YOU MUST INCLUDE THESE IP ADDRESSES.

3. Give an outline of problems. Suggest the following: *TPE now hosted by Sentry Hostings, also owned by Chris Collings and both sites use servers supplied by Rapidswitch *Goods orderd from TPE, sent with tracking numbers (several times) but do not arrive *Chris Collings claims they have been lost in post but when checked, Royal Mail do not have any claim in for said tracking number *Ask Chris Collings for a refund *Numerous promises from CC but no money forthcoming even after maximum time of 30 days under Consumer Law.

4. Sit back and wait for speedy result.

Please let me have feedback as to your success.