Broadband drops when phone is used.

ManAtHome

Do you use the wireless lan connection - I've found the O2 router is more than a bit 'delicate' with Dect phones. I now run on wired most of the time and just switch wireless on whan I need it.

Jaffa.

Doggy ADSL filters? it can happen, try swapping them over for some different ones.

Did you physically change anything else when you swapped the AOL router for the O2 one?

Tozer

ManAtHome wrote: »

Do you use the wireless lan connection - I've found the O2 router is more than a bit 'delicate' with Dect phones. I now run on wired most of the time and just switch wireless on whan I need it.

That's a good point Yes, it is Dect phones. I only use the wireless lan connection.

macman

Try it without the Dect phones connected. Could be intereference-this is assuming you are using the Thomson router wirelessly. Try connecting to the router by ethernet and see if the problem is still there. If so it is not a wireless issue.

martyb4

macman wrote: »

Try it without the Dect phones connected. Could be intereference-this is assuming you are using the Thomson router wirelessly. Try connecting to the router by ethernet and see if the problem is still there. If so it is not a wireless issue.

plug router into master socket with filter and see if it is better or worse.

weegie.geek

I've heard talk on the Be forums of double filtering the router. Seems odd to me, but some people there swear by it. Might be worth trying at least.

You say you've checked the filters and they're fine... How did you check them?

O2 and Be use adsl2+ which uses more frequencies than the normal ADSL that AOL were giving you. It's possible, although not all that likely, that while it's able to filter the frequencies that ADSL uses, it's not able to properly filter the ADSL2+ frequencies. Clutching at straws perhaps, but possible if there's something wrong with the filter.

macman

Use the filters that O2 supplied. Cheap filters are cheap for a reason. They can and do go bad.
Have you tested it from the BT test socket, as that will at least isolate it if is a problem with your own wiring or filters?

kwikbreaks

Set up with just the router one filter and a phone at the master socket and unplug every other phone. As an alternative to unplugging other phones you could remove the faceplate and use the inner socket if you feel confident to do that.

Try the quiet line test 17070 option 2 or simply dial 0. If you don't hear any hissing like noise then the problem isn't the filter(s). If you do hear a noise try a different filter. If it can be heard with every filter you have or is more of a crackle than a hiss then that suggests it isn't a filter problem too.

When a call is in progress or the phone rings the line is carrying more current. Sometimes a dodgy joint can generate electrical noise when current is passed and cause sync to be lost. Sometimes that noise may be audible sometimes not.

Additionally a dodgy joint can cause an audible noise on the line whenever the router is connected by rectifying the ADSL signal.

The O2 tech should have known this or at the very least been able to find it in their script.

Once you have ruled out a filter problem (which I'm 99% sure it isn't) call O2 again because they will need to call out BT and get the problem fixed.

It is possible that you will hear some noise during the quiet line test even with no router connected - this is the best possible outcome as you can just report it to BT as a voice fault. Don't take that route unless there is obvious noise though.

CHR15

Have we identified if this is a Network problem or a Wireless problem?

Tozer - can you connect your router via an ethernet lead to your PC and try making some calls. If it works okay, it would appear the DECT phones may be the root cause throwing the wireless off as ManAtHome implied in #12

kwikbreaks

It's a good point. I had certainly assumed the adsl connection was dropping because that is what the wording of the original post said. I'll be surprised if it does turn out to be the wireless though.