BR Barclays Online Banking Cash Card A/C

Fil82

Hi, I was wondering if there was any update on this? Have you had online banking reinstated?

IcelandicMaiden

Hi

I have had only positive experience from Barclays. After my discharge, I struggled to open a current account that would do direct debits, bill payments etc and give me a switch card.

Barclays gave me an account no problem, the clerk who processed my application tried his upmost to give me an all singing current account but in the end I had to accept the cash card account, but he promised me online banking, and I got it, and have been using it now for six months. You even get one of those pinsentry machines.

Good luck to all of you who are having difficulties, perservere they should give us online banking, otherwise how on earth are we supposed to manage our money. The account comes with a visa connect card, which I think is great, as the moment you spend anything your balance alters when you check on your online balance, which is something most normal current accounts dont do until the next day.

Good luck keep trying.:beer:

worriedsik

Hi
Iam taking the Lilla route ( low income low assets ) probably and have an apointment with CAB on the 25th when i expect the ball to start rolling
They have advised me to open another bank acount before the apointment
so i have applied via an aplication pack to Barclays for a cash card acount ( think this is a card i can use online and in shops etc ) does anybody know if this will be ok ? will they close my account if they find out that iam BR or Lilla ?

thanks

MissCynical

Update... not good news. After receiving a letter telling me the situation was resolved and that in a few days I would have access returned to online banking, they are now saying that their IT department are trying to find a way round the fact that the bankruptcy marker on my account prevents me having online banking. I said that loads of people are in this position and that they need to get a move on sorting it out. They said that they haven't had any other complaints like this so... come on people, start complaining PLEASE! I am gutted after they got my hopes up. I tried to pay my mortgage by phone banking on Tuesday but their systems were down all day. I tried to pay it directly to my mortgage company on Wednesday but the payment was refused. I thought I had enough money in my account to cover it because my mum went in on Tuesday to pay cash in. What happened?? They lost my payment and when they found it it was delayed until the backlog of Tuesday's receipt had been entered because their systems were down. I've been in tears of frustration on 3 days this week because of Barclays and if I was physically able I'd go into the branch and cause a proper scene. I have spent nearly two hours this week on the phone to phone banking, my branch and their customer complaints team trying to sort this out. I've spent another small fortune on phone calls. When I got irritable they told me I needed to be patient! When I said it took 2 months from logging a complaint to getting an incorrect reply and I'd been patient they didn't give a toss! I will persevere but it's time to start using my co-op account now... I may be bankrupt but I am not that desperate!! If anyone has the energy or inclination, please do complain. Retail Banking Customer Relations, Leicester, LE87 2BB, Tel: 0845 609 0806!

MissCynical

I've also asked Barclays to confirm in writing that the matter isn't in fact resolved as they state in their letter and they were reluctant to do this. I have insisted on a letter though and I have told them that I am going to the Financial Ombudsman... and I will when/if I get the letter!

So_Sad_Angel

MissCynical wrote: »

. I've spent another small fortune on phone calls. Time to start using my co-op account now... !

Good call Miss C.....Barclays are hopeless at dealing with complaints....btw I don`t care if someone tells me thats a sweeping judgement....just believe me...I know! ;)

I suggest you complain in writing (copy kept yourself) & advise that you intend a copy to Banking Ombudsman. Insist that if it can`t be resolved then the branch escalate to level 2 (takes it above frontline staff level) or even level 3 but not sure of specific criteria for that kind of complaint . Also insist that you are compensated for your time & costs in trying to get the situation resolved.....since the Bank had told you it would be...& then was`nt.

After many years I switched to Co-op Account....it may be simple & straightforward...but it does exactly what `it says on the tin`. Online is excellent.

Sorry...rant over...good luck Hun,

Angiexx

MissCynical

Thanks for that Angie. The complaint was escalated as the telephone banking idiot last month forgot to put my mortgage ref on my payment so it didn't reach my mortgage account. It went in a holding account with them instead as they didn't know where it should go. They then thought I was 10 days late paying my mortgage! If I'd had online banking I'd have done it myself and there wouldn't have been any mistakes!!

Carry on ranting, sweetie, it's makes me feel better:-) Will ask if they can escalate it further. Barclays are rubbish!:mad:

StuntmanBob

MissCynical wrote: »

I've also asked Barclays to confirm in writing that the matter isn't in fact resolved as they state in their letter and they were reluctant to do this. I have insisted on a letter though and I have told them that I am going to the Financial Ombudsman... and I will when/if I get the letter!

I'm really sorry to hear of your troubles. As for me, I'll drop Barclays a complaint letter but I think I'll have to try somewhere else. I still have a Nationwide account, which has online banking, and where I know the OR informed them I am BR but OR had no interest in the account. The account still seems to be working fine as far as I can tell.

MissCynical, thanks for the update!

MissCynical

Update: Not good news! My complaint can't be escalated further to head office until I complain to the FOS which I now have the forms for. I am filling them in and enclosing a note of phone charges which I've spent on this complaint and having to constanting call for balances etc.

Apparently, Barclays think that this could take at least a couple of months to resolve the online banking problem and they suggested I might be better transferring to my Coop account for the sake of my health (in view of my disabilities) and in my quest for a stress-free life! Disgraceful! I told her that I aim to battle on with this.

IF anyone has the inclination can you please start complaining to Barclays about your feelings. It only takes a phone call, or if you 'CBA' a short letter just to get the ball rolling.

They have said that the cost of programming their system to accommodate the online banking for bankrupts might be prohibitive - tough luck, I say!!:-) MissC

curly09

Lost my online account on Monday, even though I went to my local branch and explained BR to them on Friday (they were unaware as it hadn't been flagged with them yet) and was told it would be fine, to carry on using my account as normal. :mad:

Haven't tried to take any money out yet, so not sure if I'm looking at further problems there, but I though I'd pop in tomorrow and try to withdraw, plus whilst there I can express my deep concern at being reassured, by one of their, experienced, well informed, expert, financial advisers, my account, including online banking would be fine.....am fully prepared to throw my dolly out the pram, if needed.....!!!!