Internet connection help

mike_paterson

Helen,
you could try looking at the forums at adslguide and ispreview.
Cheers
Mike

T4i

You can login into a BT test account at the times when you get disconnected which will indicate if its Wanap00 or BT.

If you still get dropped whilst connected to the BT test account then its a BT line/exchange problem.

Ring BT and ask them for the test account username and pwd. Remember all your wanadoo settings though.

helen21_2

You have to laugh really, this is e-mail back -
Dear Helen,
Thank you for your email.
The powered USB hub is not a requirement, it was a suggestion as some
people may have access to one in order to test it.
The next step would probably be for us to replace the modem, either
contact our technical support line directly or provide answers to the
details below.

We would like to help you but we need a couple more pieces of
information before we can get started. Please note that we always
respect the privacy of your personal information but we do need to
undertake some quick security checks for reasons under the Data
Protection Act (DPA).

Please provide at least 3 of the following pieces of information:

*Your full name
*Your account email address
*Your telephone number from which you dial into the Internet
*Your date of birth
*Your postcode
*1st and 3rd characters of your password

My reply to them -Although if you look back in my records you will see that only recently did you replace my modem.

As i said before iam unable to deal with your technical support team, due to the numerous phone calls made to them and their compete pathetic advice, i was supposed to phone back yesterday for the results of the 5th line test but cannot phone as i know what their pathetice response is going to be.
I find it absoluely amazing that tech support by phone are adamant its a line problem, hence the 30,000 line checks and tech support by e-mail feel it a modem problem, maybe you can now see why people get so irate

helen21_2

T4i wrote:

You can login into a BT test account at the times when you get disconnected which will indicate if its Wanap00 or BT.

If you still get dropped whilst connected to the BT test account then its a BT line/exchange problem.

Ring BT and ask them for the test account username and pwd. Remember all your wanadoo settings though.

Im sorry me not very techie minded, and i don't have a clue what you mean

intel

Because its a BT line with Wanadoo connection ask BT for a temporary
connection to see if its a BT problem thats what T4i means.

T4i

Yes, sorry....

Very unclear, like my head this morning.

GreenNotM

Hi Helen

I won't assume you read this nor a muppet .... http://help.wanadoo.co.uk/resultDisplay.do?gotoLink=177&docType=1006&contextId=69%3A177.238&docPropValue=kb351&clusterName=DefaultCluster&contentId=3cff6087-7735-4a6b-a43b-fdc91ba19c34&responseId=7fc004a3f2245237%3A100ebec%3A109d434d162%3A444b&groupId=1&answerGroup=2&score=379&page=http%3A%2F%2FESERVER_1bd81c6a-56d0-4bb5-822b-7be31c6887a8.xhtml&result=1&excerpt=Why+does+my+connection+drop+after+sending+or+receiving+email%3F&resultType=5002#Goto177 But Why this is only if you use outlook express or perhaps another email client and how it stops broadband as it seems to be a dial-up issue.

Did anything else change before the problems started ? ( You was upgraded and they sent a new usb modem ? )
Is your alarm system plugged into a micro filter ?
What power management is the laptop using ? Are the USB ports being powered down ( right click over "my computer" select manage .. then device manager - then explore there for the yellow triangles etc )
What type of usb modem do you have ? ( is it the Livebox thingy )

And this is the script thet wandoodoo techs are using

apologies if answers already in post but could not see em ....

T4i

I had a right nightmare back in the ADSL days.

My 1st ISP was btinernet, nothing but drops, not re-connecting, slow up and down speeds, very annoying.

BT did all sorts (or so they told me) of tests, we could hear static on the line on wintery moist days but BT will not change a line unless you pay the ££££'s or kidnap Mr BT. They stated that it could be an internal wiring fault, but after explainig I didnt install it as a BT engineer did they soon changed there minds. If they boosted the line I could hear static and get drops, if they didnt boost the line my SNR was too !!!!!!.

After getting nowhere I solved my problems with a good quality router. Didnt get one drop after that.......so I believe the modem has a lot to do with it, if the modem is fussy about certain stuff then this is a killer.

GreenNotM

Hey Helen just remembered

I lost my BT line recently and went to a call box/payphone to report it via 151 - was a totally auto-response thing :mad: :mad: :mad: Or so I thought

But
It did a complete line test and reported the fault and I was able book a BT engineer to appear when I was at home... but was no need as the fault was fixed in about 3 hours ... so if you want to get rid of humans ... just let the computers do your testing there were alsorts of option in the menu and I could swear as freely and as loudly as I wanted but that is the safest/normal :rotfl: :eek: way to use a payphone around my way ....HTH ....

helen21_2

Hi GreeNotM

I dont use outlook, and it is not happening when i send mail.

They sent me a new modem months ago as my old one was knackered.
They upgraded me on the 18th january to 2 meg
First problem i had was on the 24th feb with no connection at all for 24 hour, then again same prob on the 28th feb no connection for 30+ and since then it has been continually dropping. but have to admit so far today i have been connected for 3 hours and no drop yet

Alarm got filter
Not sure what you mean by power management
There is no yellow triangles or problems that i can see
Im using a thomson speedtouch 330