Bank Charges Financial Hardship Success Stories

paulthedude34

Hi having my hardship case been in the adjudicators hands for well over 5 weeks now just rang the adjudicator for an update on to be told they are still waiting for more info of LLOYDS TSB HOW COME COME THE BANKS GETS LOTS OF TIME BUT WE DONT WHEN THERE PUUTING MORE CHARGES TO MY ACCOUNT HAS ANY 1 GOT ANY ADVICE TO HOW LONG IT NORMALLY TAKES FOR AN ADJUDICATOR TO REACH THE OUTCOME IM BAFFLEED

natweststaffmember

paulthedude34 wrote: »

Hi having my hardship case been in the adjudicators hands for well over 5 weeks now just rang the adjudicator for an update on to be told they are still waiting for more info of LLOYDS TSB HOW COME COME THE BANKS GETS LOTS OF TIME BUT WE DONT WHEN THERE PUUTING MORE CHARGES TO MY ACCOUNT HAS ANY 1 GOT ANY ADVICE TO HOW LONG IT NORMALLY TAKES FOR AN ADJUDICATOR TO REACH THE OUTCOME IM BAFFLEED

12 weeks where all available information is supplied.

xxJules

It took me approximately three weeks to get my money back from Abbey, they initially fobbed me off saying I would have to wait, I then told them I was in hardship financially which I am, they then sent me a very nice letter back and I got £980 in charges credited to my account. So it is worth perservering if you are in hardship Julie

nevergiveup32

Bank : RBOS
Amount Claimed : 3300
Amount offered 3800

Took 4 weeks in total , but I replied the same day when asked for documentation !
Elated !!!

Good luck to all ! x

hayton2k3

bank - HSBC
amount - didnt keep note
offered - £174
time - 2hours

deceided to phone bank on 08457404404 told them i wanted charges back,
they put me through to some financial department who went through my incomings and outcomings,
after doing it they said we will DISMISS your hardship case and offer you £25 as a good will gesture i said NO im claiming hardship so DONT dismiss it,
asked to speak to one of the guys drinking champagne on our charges and some top manager came on and went through my incomings and outgoings again and offered £174,
im not greedy and with me having 3 kids and xmas coming i accepted,
sending letter ot sign withing 5 days then when they receive it they said they will add funds,

I URGE EVERY HSBC MEMBER CLAIMING HARDSHIP TO FOLLOW WHAT I DONE FOR A REAL RESPONSE,
dont let them dismiss the claim until court and accept what WILL help you over bad times,

(i only phoned because i was sick that they phoned me 2 times complaining i went £6 overdrawn)
also i have NO PROOF of ingoings outgongs as i do NOT use their bank and never will again,
NATWEST won my custom

lauraj87

Read this thread and I am on the phone now to claim from HSBC, will let you know what they say!

Thanks to the last poster hayton2k3 for spurring me on to call them!

natweststaffmember

lauraj87 wrote: »

Read this thread and I am on the phone now to claim from HSBC, will let you know what they say!

Thanks to the last poster hayton2k3 for spurring me on to call them!

Laura, really you need to get the list of charges cos you have no idea how much of the charges in total is owed and what will happen when the OFT test case issues are resolved? How can you negotiate a higher amount if you have no idea how much you have been charged?

I do understand what you are doing but I personally think it is a mistake to accept an amount without even knowing how much you are owed. Good luck and anyone else reading this, please do not go this route for the reasons I have outlined already.

lauraj87

I called and although they said they could see more was going out than coming in, because they do not take into account credit cards and loans I still had a slight bit of disposable income so they could not offer me any refunds. They did waiver the £50 charges that were due to come out of my account next week so that's good, but I have approx £500 in charges to claim. I am now calling them to explain that I have a £2000 British Gas electric bill due to the fact that BG messed up as we are in a new property and have now landed us with a huge bill. So if they add this to my owing outgoings this may add up to be financial hardship. Just waiting to speak to someone now.

Thanks for your advise natweststaffmember, I know how much I have owing to me and have written several letters in the last few months to try and claim it back, and now I am calling to see if I can get a better response!

stormcreator

Hi all,note that there has been no new htread regarding claiming back bank charges under financial hardship for sometime,I'm currently trying to help my partner claim back via this method and wondered if anyone has been successfull recently?

lauraj87

Spoke to them again and they have asked me to find out how much British Gas will be charging us on a monthly basis to clear the backlog of debt on the account so I will be calling HSBC back tomorrow to let them know so that they can process my claim