Lightspeed Surveys (merged)

MonkeyGirl

Is this the normal reply? I recieved it yesterday. If not I hope it helps those of you waiting for vouchers so finger crossed we get them by monday.

Dear Panelist,



Thank you for your query.



I am sorry to hear you have not yet received your reward code and/or voucher.

Please be assured that, although you may not have received an immediate reply, we are dealing with the matter. We have placed your reward code on re-order and you should be receiving it or the voucher shortly.

As the delay in receiving our reward codes is most often due to email rejection or emails bouncing, in the meantime, please check your bulk mailbox and ensure that you have enough room in your inbox. To make sure you get your voucher, please add our incentive partner's e-mail address, lightspeed@calicado.net, to your list of trusted senders.

Your voucher code should be with you by this Monday but if it fails to arrive by then, please direct your enquiries to the below link and they will look into the matter immediately:

https://www.ovationincentives.co.uk/lightspeedpanel/contact.htm.

I apologise again for the inexscusable delay and thank you for your patience in this matter.

Kind Regards,

Lauren



Lightspeed Consumer Panel

If you have any other questions, somebody probably has asked it before. Our KnowledgeBase can immediately provide answers to hundreds of questions. Just visit our website and access the “Help” button. Or, you can always respond to this email.

MonkeyGirl

Caggie

Yep Thats the one. Why don;t they do something about the 'inexscusable delay' ?

workshop

Yes, that seems to be the stock response - when they bother with any response at all.

I've had one voucher code from them, and the actual voucher arrived within a few days of me procesing the code. I've got two more voucher code requests that I've been chasing up on a weekly basis for a couple of months now. I've got a third which is still within the time limits mentioned in their FAQs which I'm sure I will have to chase.

And I'm 100 points away from another claim.

After that I think it may well be time to vote with my feet.

Having said that, at least with Lightspeed survey rewards are added immediately - unlike Ciao and Test & Vote who are both slow and often require chasing.

Caggie

The rewards may be added immediately, but they are just pixels on a screen until you can hold the vouchers in your hand. I am owed £25 worth of vouchers and have not received anything.

grex9101

I received my £20 code today....

got another 2000 points though, so i'll need to go through this all over again...

Caggie

Well I will be blowed !. Do you now what turned up in my inbox late this afetnoon?
A VOUCHER CODE. Do yo think that it might to due to the power of Money Saving Expert? If there is anybody out there......................Just £20 more please.

workshop

Caggie wrote:

Well I will be blowed !. Do you now what turned up in my inbox late this afetnoon?
A VOUCHER CODE. Do yo think that it might to due to the power of Money Saving Expert? If there is anybody out there......................Just £20 more please.

I've just recieved a code from an application made on August 3rd, so I've ordered the actual voucher. That just leaves the two outstanding ones from June claims.....................

MBN

I got my £10 reward code this afternoon too, and I couldn't believe it! Sooo happy!:j Strange, I only requested it at the beginning of the month - and here it is. Meanwhile, I still haven't got the £5 reward code I have been waiting for since May! Hmmmm...

grex9101

hopefully they'll all take heed and start playing fair?!

Caggie

grex9101 wrote:

hopefully they'll all take heed and start playing fair?!

.... Or not send us anymore surveys and start on the next batch of applicants. Time will tell.