Claim back any unfair bank charges! Article Discussion Area

gtonge

If I try to recaim these bank charges is there a template I can use for the letter - I have so far only sent the DPA one in which they responded by sending me the statements. Also whats this about a template for 8% charges? I cant find any of the next stage bits! help (sorry to be a pain!! . again!)

dchurch24

Go over to the consumeractiongroup.co.uk forum - the letters are all in the 'library' section of the site.

Bendigo

Who do you send the 1st letter to? Your local branch or the banks HQ. I'm with Lloyds TSB.


B*****ds :mad:

djtonyb

I'm new to this so plenty of advice please -

I was given unfair charges by the Woolwich but have subsequently closed that account (it was an account tied in with my mortgage but I've now tarted my mortgage)- can I still try to get these charges back?

kronas

update:

i went down to the HSBC branch and explained my situation, she says that she will refund the charge just this one, i was armed with the information in the article anyway but didnt use it, i was calm, polite, thanked her and walked away, so it works to see someone at your branch.

she said it will be debited and credit the same day the charge is taken from my account.

thanks to those who helped

Lumbworth

Hi, I sent off the DPA letter requesting any time when hsbc have intervened on my account on 25th sept. Had all my statements back plus the £10 postal order saying they are happy to waive any fees for this info. That them tryin to act all nice u think? Had a look at my fees and they totalled £426. Is it the leter giving them 14 days next?

keithkeith

Bendigo wrote:

Who do you send the 1st letter to? Your local branch or the banks HQ. I'm with Lloyds TSB.


B*****ds :mad:

I sent mine to my local branch and it found it's way to the right people. If you're interested, my reply came from:

Lloyds TSB customer service recovery team
3rd Floor
125 Culmore Row
Birmingham B3 3SF

I sent my 1st letter on 16th June, and Lloyds TSB have entered a defence today, day 28 of my claim through moneyclaim online. My case seems to have gone further than most that I have read of, how many of you have got to this stage with Lloyds TSB? and has anybody not got their money back?

Bendigo

keithkeith wrote:

I sent mine to my local branch and it found it's way to the right people. If you're interested, my reply came from:

Lloyds TSB customer service recovery team
3rd Floor
125 Culmore Row
Birmingham B3 3SF

I sent my 1st letter on 16th June, and Lloyds TSB have entered a defence today, day 28 of my claim through moneyclaim online. My case seems to have gone further than most that I have read of, how many of you have got to this stage with Lloyds TSB? and has anybody not got their money back?

I'll send my letter to that address then.

Ta. :beer:

hostertlady

hostertlady wrote:

I use my A&L current account mostly for paying my bills ( direct debits and standing orders) and i put enough in tnis account to cover them all but by mistake i used my debit card instead of my usual bank card so i didn'tnotice that i went overdrawn by £19. they wrote and toldme i was overdrawn and they were charging me £25.. ggrrr!! i am so annoyed with myself.. is it worth protesting or just let them rob me and be more careful in future....

me again- shall i phone or write? and what would i say? "i want my £25 back" or what?
sorry to be dumb but i know they will FOB ME OFF if i dont word it correctly

Straykitten

Hi,

Can someone clarify something for me please?

I sent the first letter to the bank requesting that it send me all the information it holds about me, including the details of all bank charges applied to my account.

The bank sent me a copy of all my statements but no letters detailing any of the charges. In fact, in their letter they state that they are under no obligation to record information on manual intervention on my accoutnand therefore are unable to help me.

Does this mean I need to go through what amounts to 100s of statements and try to spot the charges?

Any help will be much appreciated!

Gail