Talk Talk Price Increases. Bundle Changes. (Including Inclusive 0845/0870 calls)

Carabramall

I have just left Talk Talk and they have charged me £70 cessation fee and I don't know why! It has been a real shock as I thought you could just change providers! No one contacted me when I changed but just recieved this bill! Any HELP!

trinidadone

Carabramall wrote: »

I have just left Talk Talk and they have charged me £70 cessation fee and I don't know why! It has been a real shock as I thought you could just change providers! No one contacted me when I changed but just recieved this bill! Any HELP!

hey Carabramall, welcome to moneysavingexpert forums. When did you start with talk??

TalkTalk

Hi Carabramall,

When you signed up with TalkTalk you will have entered into a contract. This will have been confirmed in the welcome pack and documentation you received from TalkTalk. If you leave within the contract term then cessation fees are applied to the account. Did you advise TalkTalk you were leaving at all?

Cheers
EmmaL x

System

TalkTalk_Company_Representative wrote: »

Hello again all.

Just to confirm for the final time - if you have a broadband tariff with TalkTalk you must move to the myTalkTalk Essentials package to get the inclusive UK local calls from 1st May and the 0870/0845 calls from 2nd June. I have identified and fed back information to the management team that has been incorectly provided by the customer services team. If anyone else would like to raise something regarding the price changes for feedback then I am happy to do that through the TalkTalk Members forums.

Cheers
Em x

I'm unsure if I should use the word "amazing" or "baals up".

Twice during the last 5/6 weeks, I've phoned TT for confirmation re changing from TT International at £9.99 to something else, in order to get the free 0845 & 0870 numbers. Each time I was told "no".

Then today I read Em's final time post and decided to call them again.

A guy who told me he was in Capetown South Africa, confirmed what Em had said. It would appear that my invoice will now show instead of TT International £9.99, but My Talktalk at £6.49 but then throw in TT Bonus (or something like that) at £4.00

The reason being the £6.49 bit is for free calls weekends (and maybe evenings, unsure about that) and the Bonus bit allows the free calls during normal chargable times. Why it has to be structured like that, lord knows.

BUT, he's going to give me free caller display, wowee

Heinz

You have got to admire Talk Talk's sales skills - they increase their prices and the customer describes the calls he will be getting by paying £6.49 + £4.00 (50p more than before) as free.

Amazing is undoubtedly the word.

System

Currently for £9.99 I get to call 24/7 free
New scheme for £10.49 I get to call 24/7 free.

No doubt would say, he has reduced the charge to £6.49 and it is "I" who has elected to take on the "bonus bit" at £4. But he had reneged on his contract and I have been left with no alternative.


My point is that several years ago, Charles Dunstone invited me to accept his Free Broadband Forever where for £9.99 I would get just that, in fact all the literature appertaining to that, is still in my care.

If it was Forever, how can he do this?.

1carminestocky

In business, 'forever' usually means until the accountant says enough is enough...

Steve_xx

Why is it that TalkTalk have sought to annoy and frustrate their customer base?

Why do they keep on changing the names of the plans and thus make it nigh on impossible for their customers to find the correct tariff for a given call?

It wouldn't be so bad if one could rely on their customer services people to explain these things but the problem with them is that they don't actually understand what they're telling you, but ironically they think they do.

I use TT and have done for a couple of years now. It was an 18 month contract that is now outside of its primary period. So I could terminate in a month if I wanted. However, TT have called on more than one occasion offering to give me a free modem or to reduce the rental for three months. All very nice, but what they do not disclose clearly is the fact that they are talking about line rental discount, not discounting of the whole package. Critically they do not make one aware that by accepting this offer that one is agreeing to a further 18 month contract.

Telephone conversations are all very well. But I like to see these offers written down.

Like others on here I noted the proposed changes to UK calls and 0845/0870 and I looked at the pages on TT's website that referred to the changes. I was tempted to opt in because like others I thought that I would be able to have the facility without changing the tariff. But I had a feeling that it looked ambiguous, and obviously I was right.

Also, if one does opt in and change from one of the 'legacy' packages to TT Essentials, are you effectively entering into a new 18 month contract?

Heinz

Steve_xx wrote: »

Also, if one does opt in and change from one of the 'legacy' packages to TT Essentials, are you effectively entering into a new 18 month contract?

I think we can all guess the answer to that!

alared

Until recently I was on TT international evenings and weekends for £16-39 a month.
I have now changed to TT Essentials for £17-74 a month but my 18 months contract continues as normal,until this Oct.

For my £17-74 I get my line rental,up to 8 meg Broadband (average is 6.5megs),free evening and weekend calls,free LOCAL calls anytime,free international calls,anytime to 36 countries,and from 2nd June free 0870 & 0845 numbers within my calling package.
Also because of the VAT being reduced to 15%,on my April bill I paid only £4-89 because of the £11-50p rebate TT gave me.

ALL this for £17-74 a month,if anyone can tell me of a better deal than this ,shout up NOW.

Silence

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