Orchid Dialler Discount

jem16

Thanks - just checked and it shows the time I phoned home correctly.

ginger_nuts

I updated mine no prob ,I tried to update my parents dialler and couldnt get it to phone home . did all the usuall stuff ,the red light flashed for 20 seconds and that was it . I will have to try again tonight .

Anon

May be a silly question but how do you set up Orchid Dialler using CW Client as I don't seem to have a username/password that it asks for?

I followed the basic instruction sheet that came with the dialler but none of the calls are getting routed (switched on 1899 tariff message to check). Phone plugged in to dialler, dialler plugged in to broadband filter (phone socket), broadband filter plugged in to phone line. Have I missed anything please? I am assuming that if I can get the CW Client I can then set up times and different settings for 0845 as indicated on this site.

Many thanks

Anon

fbrj

Anon wrote:

May be a silly question but how do you set up Orchid Dialler using CW Client as I don't seem to have a username/password that it asks for?


Anon

If you can't access your Cwclient prog then you'll have trouble updating it! You should have received by e-mail a username and a password at the same time as you bought your dialler. I suggest you call Orchid (tel no on invoice) - they are very helpful. They can always set up your requirements (tell them over the phone or by e-mail)...and then all you have to do is "force dial". But the ability to update the settings yourself is best.

Good luck!

Anon

That explains a lot - I now have username and password and can access CWClient.

As I am setting this up for a family member, is there a way to force the dialler to update remotely once I have updated the details? I read in the FAQ about a code that you can dial ***12#4567890*3 but you need to be there to do this and if I change anything, I will need to get them to do this each time. For some reason when we try it does not seem to be picking up the dialler.

Many thanks

Anon

fayraz

The family member has to force the dialler from their home, all you have to do is dial the code you mentioned above wait for the all the digits to be dialled and replace the handset. The dialler's LED should flash for about two minutes and you can check it has picked up the table via the CW Client.

ginger_nuts

ginger_nuts wrote:

I updated mine no prob ,I tried to update my parents dialler and couldnt get it to phone home . did all the usuall stuff ,the red light flashed for 20 seconds and that was it . I will have to try again tonight .

just to update ,I phoned orchid several times before I got them to answer the phone but they said I needed a new dialler ,one with a power pack .They are posting me one tomorrow and if it works I have to send the old one back .

Anon

Thank you for the advice Fayraz but it still does not appear to be picking up the routing table - finally managed to get it to connect after a number of "number not recognised" type messages, LED blinked for a few minutes which implied all would be well, but still nothing showing in "Active Routing" in CW Client. This is on a BT line.

Many thanks
Anon

fayraz

Anon wrote:

Thank you for the advice Fayraz but it still does not appear to be picking up the routing table - finally managed to get it to connect after a number of "number not recognised" type messages, LED blinked for a few minutes which implied all would be well, but still nothing showing in "Active Routing" in CW Client. This is on a BT line.

Many thanks
Anon

After you have dialled home, log into CW Client and search for the dialler and select the dialler you want and at the bottom right there will be three fields, first contact, last contact and how many calls you have dialled to do a update.

Jazzy_B

ginger_nuts wrote:

I updated mine no prob ,I tried to update my parents dialler and couldnt get it to phone home . did all the usuall stuff ,the red light flashed for 20 seconds and that was it . I will have to try again tonight .

I've had this problem as well. The first one they sent me wouldn't let me force the dialler. Orchid said there was a problem with the dialler recognisising it's serial number. They replaced it. The replacement worked.
All was well until I removed the dialler from the phone socket when I was decorating. When I tried to force it to phone home, the same problem occurred. I've contacted Orchid, and they're sending me a phone, free of charge to see if that works.They say that there may be a problem at my exchange.
Their customer service is excellent.