Tesco misprices discussion area part 4

nannaC

spa2k wrote:

I think that we are over exaggerating here. Even with my short sight, i can read the expiry date on labels on the base shelf from standing. What it boils down to is that people arent reading the labels and those that are are clearly aware that the offer may have expired and therefore want R&R. Fair play, the label shouldnt be there!!

Hi spa2k, Actually I for one can't, I suffer from an eye condition that causes double vision especially when I look down and so would have to be one of the get down on my hands and knees brigade [which I have done in the past] just to focus on the tiny writing.It is one of the reasons I write all the prices down as I am going along. So I fully agree with other posters any signage that Mr T's use for customer references should be fully readable by everyone, could really play devils advocate here and suggest are the signs contravening the dissability discrimination act.
By the way will still not go into my local Tesco after the disgraceful way a Duty Manager and Cs treated me the other week, have been using ASDA, and have got to say not one price wrong and shopping has been a lot cheaper.

Constantine

big_mama wrote:

People who use the R+R are actually having a symbiotic relationship with Tesco HO management team without knowing it. Think about it…. You are actually doing a great service for the HO by exploiting the lack of dutiful-ness (a polite substitute word for incompetence) of their store management staff. Imagine how much it would cost Tesco HO to hire inspectors to monitor all stores to ensure that local staff are carrying out their duties and pricing products correctly in compliance with the law? You see the R+R bunch are doing this work almost free of charge for Tesco. The actual R+R you get is a tiny fraction of the true cost to Tesco for hiring people to identify misleading pricing/mispricing in order to adhere to the law of the land as well as monitoring the effectiveness of their local store management.
The only reason why local stores have mispricing is because the lack of management control at the local level to ensure that their prices are correct and adhere to the pricing stipulated by the HO.
The only people the R+R is bad for are the local store management team, as it identifies them to the Tesco HO as people who are not carrying out their jobs properly hence the great resistance at the store CS to give R+R.
I like to hear from any Tesco's employee (particularly management) if they agree with the above analysis?
I believe that HO management team are smart people and would recognise the service that you guys are doing for it, free of charge, and therefore doubt if they would ever change their policy. If anything the likes of Asda/Sainsbury etc should recognise the merits of the Tesco's policy and adopt it forthright. I understand from a friend that most chains in USA do have similar R+R policies to Tesco.
BM

I have been a Trading Manager for 5 years (Deputy Manager if you like, 2nd to the Store Manager). I don't think I have ever seen anything come "down the line" regarding r & r - cetainly it is tracked at store level (or at least should be!) as part of the general refund level of a store, but if it is monitored at head office at all it does not get fed back to the store. Either that or I have been lucky enough to never be on the sin list

I think the bottom line is that there are far greater cost implications for Tesco (or indeed any company) to concentrate on - Waste, Wages, Delivery turn around time...just getting the store filled each day all contribute far more sales/savings. Don't get me wrong, a big chunk of my job role is ensuring legal requirements...I just do not see r & r getting the high profile focus that many on this thread seem to think it has.

There are many more things an under performing management team can be targeted on :rolleyes:

Odd_Fellow

Constantine wrote:

I have been a Trading Manager for 5 years (Deputy Manager if you like, 2nd to the Store Manager). I don't think I have ever seen anything come "down the line" regarding r & r - cetainly it is tracked at store level (or at least should be!) as part of the general refund level of a store, but if it is monitored at head office at all it does not get fed back to the store. Either that or I have been lucky enough to never be on the sin list

I think the bottom line is that there are far greater cost implications for Tesco (or indeed any company) to concentrate on - Waste, Wages, Delivery turn around time...just getting the store filled each day all contribute far more sales/savings. Don't get me wrong, a big chunk of my job role is ensuring legal requirements...I just do not see r & r getting the high profile focus that many on this thread seem to think it has.

There are many more things an under performing management team can be targeted on :rolleyes:

An extremely interesting point of view and I am sure the beginnings of a new discussion.

One thing I would be VERY interested to know is what training you receive as regards to the law, CPA, Price Marking Order and that kind of stuff.

Thanks

Odd_Fellow

Napolina Pasta is on offer reduced to 62p but the Farfalle variety doesn't seem to be included & we argued the offer sel states 32p off all 94p 500g varieties & got 6 packs R&R

You may find some stores not honouring the offer as its not technically a misprice

Quote taken from misprice forum.....

Technically, it is a mis price. Just because the SEL says £.94p, and some POS says £0.62p, dosen't make the SEL right. The POS is what must legally be charged as it CLEARLY states "ALL VARIETIES". This is in no way ambigious.

Odd_Fellow

nannaC wrote:

Hi spa2k, Actually I for one can't, I suffer from an eye condition that causes double vision especially when I look down and so would have to be one of the get down on my hands and knees brigade [which I have done in the past] just to focus on the tiny writing.It is one of the reasons I write all the prices down as I am going along. So I fully agree with other posters any signage that Mr T's use for customer references should be fully readable by everyone, could really play devils advocate here and suggest are the signs contravening the dissability discrimination act.
By the way will still not go into my local Tesco after the disgraceful way a Duty Manager and Cs treated me the other week, have been using ASDA, and have got to say not one price wrong and shopping has been a lot cheaper.

Interesting. Perhaps there is a case against the DDA if Tesco really expects people to read all the small print here.

However, the intention of the law is that shoppers should not be expected to read all the small print of POS material as they walk around a supermarket. Offers should be clearly defined and easy to understand as you walk around without having to make people stop to study the terms of the offer. It's an invitation to treat, not an invitation to make notes.

Addy

Odd_Fellow wrote:

Quote taken from misprice forum.....

Technically, it is a mis price. Just because the SEL says £.94p, and some POS says £0.62p, dosen't make the SEL right. The POS is what must legally be charged as it CLEARLY states "ALL VARIETIES". This is in no way ambigious.

I noticed that the "all varieties" POS had been replaced in my local store with one that listed the varieties included in the promotion - and didn't include the farfalle. Most impressive!

Odd_Fellow

Addy wrote:

I noticed that the "all varieties" POS had been replaced in my local store with one that listed the varieties included in the promotion - and didn't include the farfalle. Most impressive!

I hope that they don't get to do this at my local one before TS get in there and check it out. I'm fed up with managers who should know the law better than me trying to wriggle out of their legal obligations by saying that the SEL is what should be charged and is what was charged yet fail to respond to the question "please explain to me how the wording "all varieties" is ambiguous".

hokers

Oh yeah, we know Tesco CAN produce corrected POS material, just as they can reprice variable weight products like meat (see the yellow stickers over previously higher prices during the 25% off). They just fail to do so quite regularly. And then (sometimes) abuse the customers who point out that they should stick to their advertised policies.

Constantine

Odd_Fellow wrote:

An extremely interesting point of view and I am sure the beginnings of a new discussion.

One thing I would be VERY interested to know is what training you receive as regards to the law, CPA, Price Marking Order and that kind of stuff.

Thanks

Tesco operate a system of Safe and Legal records. Their purpose is two fold - to keep the various departments Safe & Legal and to provide a Due Dilligence defence in law. Each department has their own record. If the records are completed correctly, the store should be trading legally. Like many things in life, it is the following of routines which is key.

Specific training on those issues you mentioned? they are covered by the completion of the S & L records. Personally, I have done 17 years in retail for a number of companies and would consider myself fairly knowledgeable Five years with a big electrical retailer tends to sharpen you up on these sort of things

As an aside, the only r & r in my store last week (that I am aware of) was on two CD's from the Price Blitz promotion - caused by an incorrect update file being sent down. Nothing we as a store could do to avoid it and rectified as soon as we were aware.

Odd_Fellow

Constantine wrote:

Tesco operate a system of Safe and Legal records. Their purpose is two fold - to keep the various departments Safe & Legal and to provide a Due Dilligence defence in law. Each department has their own record. If the records are completed correctly, the store should be trading legally. Like many things in life, it is the following of routines which is key.

Specific training on those issues you mentioned? they are covered by the completion of the S & L records. Personally, I have done 17 years in retail for a number of companies and would consider myself fairly knowledgeable Five years with a big electrical retailer tends to sharpen you up on these sort of things

As an aside, the only r & r in my store last week (that I am aware of) was on two CD's from the Price Blitz promotion - caused by an incorrect update file being sent down. Nothing we as a store could do to avoid it and rectified as soon as we were aware.

So, what you are saying is that there is no specific training regarding things like the Consumer Protection Act and the Price Marking Order but through correct use of this material, any failures to meet such legal obligations should be easily identifyable?

The case in point right now is this Pasta where the POS says £94p down to £0.62p "ALL VARIETIES" . However, there's one variety that's not reduced on the system and goes through at the full price. This is a contravention of the Consumer Protection Act and the Price Marking Order 2004 as the pricing is ambigious and the store refused to R&R.

What I think you are suggesting is that there are procedures in place to prevent this happening. Is this correct?