Tesco misprices discussion area part 4

pricematch

First Post:

Thanks for the note about the motorola. Picked up the camera from local store, but again they refuse to give in, saying mispriced and not overcharge. Spoke to HO, they also say the same thing, looks like anyone picking up the phone knows about the motorola now and have been told to say its not overcharge. I did mention to them that TS said they were in the wrong, but the senior person in HO said to take it up with them if we like, she does not care. However, they are willing to send ten pounds as a good gesture on this one. So if no luck, then take the tenner from HO, and get a full refund on the phones.

Also, BrentPark is the worse ever I think when it comes to CS. They are dreadful, have always had probs with them!!

Goater1Nil

SALE (Manchester)
Motorlola V171 eventually got the full refund agter 3 phone calls. CS took the leaflet off me and made sure there were no more on display.

Scooby_Saver_2

Goater1Nil wrote:

SALE (Manchester)
Motorlola V171 eventually got the full refund agter 3 phone calls. CS took the leaflet off me and made sure there were no more on display.

I was in tesco sale yesterday evening and when i paid i went up to the counter and explained that i been wronly charged - The manger was called to the desk and he just offered the price difrfence and not the full refund - do you reckon that i should call customer service??

Hey_Dude

Scooby_Saver wrote:

I was in tesco sale yesterday evening and when i paid i went up to the counter and explained that i been wronly charged - The manger was called to the desk and he just offered the price difrfence and not the full refund - do you reckon that i should call customer service??

Yep - 0800 505555 (off the top of my head)

HTH

Duder

freddie_2

Anyone know of any stores in NI which display the R&R sign, cant ever find it when I go in and not sure if policy is diff here.

Thanks

carray

Thanks to who ever posted about the phone i got one yesterday -

Can you give some advice re it though - it is on a tesco's tarriff - can it be unlocked to put my O2 sim in?? If so how?
Thanks

Scooby_Saver_2

I got myself a Motorola V171 but as it was at a lower price then the SEL - i only got a refund of 10-00 so from 49.97 from the SEL - and the advertised Leaflet at 39.97 should a full refund apply if if you get the product at a lower price???? need to know before phoning customer service.

Many Thanks In advance

jayne26

i got the whole money back after pointing to the leaflet and the price promice took two phone calls to manager but got there in the end

jayne26

freddie the sign is on the dark blue posters by customer servive , in it it says something like....." if in the event that things dont add up we will give you the product and the money back" its half way down poster .....

BFG_2

If having probs with CS here's my tuppence worth....

Keep the product, get evidence of Tesco refusal to R&R, and then simply issue a claim in the court - costs £30 but you get this back if you win.

It certainly seems to get their attention (big companies that is).

Do it all from the comfort of your own armchair at www.moneyclaim.gov.uk

Doubtless some people will say this is a bit excessive....and they might be right.