Lloyds TSB Credit Card PPI

amersall

Audster68 wrote: »

Hi Walter,

Thanks for your encouragement...I've just written, using the template, my letters asking for my PPI charges back - I've decided to go straight in and ask for what they owe me as I'm not sure what I'll get - one credit card had a small limit of £400 and the other had a £4000, actually £5000 limit on it. The thing is, as I said in my earlier post, that both cards are now no longer with the original providers. One them ended up as a CCJ - and I pay the company that bought the debt an amount as decided by the court, and the other has been handed over to a debt collection company, although the letter I received recently (last week), said that this handover took place in September 2008!! Anyway, my real question - for you or anyone who can help - is that can I still approach my original credit card providers? I can't see why not, but I can see why they would procastinate and push me from pillar to post........any ideas? Apologies if this has already been answered in an earlier topic or thread - please send me in the right direction if necessary! Many thanks.:j

Hi there, yes you go to the original provider. Because you have arrears and these were passed over to others for collection, if you win anything it will be taken off those debts. But at least your debt will reduce.

di3004

Audster68 wrote: »

Hi Walter,

Have been reading your thread on this... I claimed successfully from Barclaycard and Halifax late charges fees on both the credit cards I held since 2002 in July 2008. However, I didn't really think about the PPI on both cards that I was paying at the time. Like you, I blindly paid it and again like you, cannot remember if I volunteered to have PPI or whether I was told that I should have it in order for the application to be successful. I'd now like to attempt to reclaim. I don't use the cards now - I've defaulted on both of them (!), but they are still "active"! I guess I look at the template letters you sent to get the ball rolling? If anyone else has any advice on my best course of action, feel free to jump in and to advise!!! Thanks! And well done Walter for continuing with it all - it is highly time consuming and equally annoying but well worth the effort on the pure principle of having money taken away from you unjustly!

Hi there

You could optionally request for a Subject Access Request (SAR), if you taken this out over the last 6 years, then they should supply all the details under this account going back this far - with a SAR request.
If you banked with them as well, the SAR should cover all the accounts you taken out with them, so only one SAR will be required, you therefore on the SAR letter template write your bank account number - in order for them to track down your data on all the accounts.

Otherwise for each bank its a separate SAR request.

You enclose £10 cheque or postal order for this request and they have 40 calendar days to comply.
SAR template letter here:
https://forums.moneysavingexpert.com/discussion/1475553

Onto the reclaiming, if you believe you were mis sold for any reason, then give it a go, just as long as you have the account number, you can continue to make a reclaim without the need of a SAR.
More on reclaiming below, with the reclaiming questionnaire, once completed send to the ones who set this up from the start, and keep copies of all you send and receive in case you need to refer to this at some point.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#reclaim

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#checklist

Hope this helps, good luck and please keep us posted.;)

di3004

Sorry amersall.........missed your post too lol.:o:D:AXXX

Audster68

Great stuff - many thanks! Letters written and ready to go! Wish me luck! Will let you know what happens....

di3004

Audster68 wrote: »

Great stuff - many thanks! Letters written and ready to go! Wish me luck! Will let you know what happens....

Good one and the best of luck.;)

amersall

Audster68 wrote: »

Great stuff - many thanks! Letters written and ready to go! Wish me luck! Will let you know what happens....

Luck wished for :D:D

waltermcculloch

Right that's my signed form & copy statement posted today recorded delivery - I'll keep you all posted.

waltermcculloch

Hi again, sorry for not keeping you all up to date, I received a further letter from FOS dated 4th November 2010 as follows:

I am pleased that following our intervention the firm has resolved the matter. Thank you for letting us know that you have decided to accept the firm's offer in full and final settlement of your complaint. I have written to Lloyds TSB to confirm your acceptance and to tell it to make the payments is has promised, if it has not already done so. This completes our formal involvement with your complaint.

What happens next?

It is of course now for Lloyds TSB to make payment to you.

As you may be aware, most firms are dealing with a large volume of complaints at present. Whilst we have asked it to progress this matter promptly, the firm tells us that for some customers it may take some weeks to complete the payment. I recognise that this is by no means ideal, but in the circumstances it is not unreasonable to give the firm time to make the necessary arrangements. We have, of course asked the firm to improve the position, but in the meantime I regret there is little we can do to speed along individual payments.

I have asked Lloyds TSB to contact you directly to finalise this matter within the timescales set out in my previous letter. If Lloyds TSB has not contacted you within that time or you have any further problems with the settlement that you cannot resolve with Lloyds TSB then please do contact a member of my team on the number below.


As I said at the start of the post, this letter was dated 4th November 2010, received a couple of days later - but I've still not heard anything from Lloyds TSB. The part of the letter which mentions the timescales set out in the previous letter - checked the previous letter which was dated 26th October 2010 and it stated as follows:

Please note that by signing the form, you are accepting the general approach to calculating the settlement on your complaint. Lloyds TSB will then write to you with the exact figures once the calculation has been carried out. Lloyds TSB may take up to eight weeks to process your settlement. If you have not heard by this time or you believe there to be an error in the way the calculation was carried out, please contact Lloyds TSB initially to discuss. If you are unable to resolve the matter with Lloyds TSB, we will be happy to assist.


8 weeks has now passed, but given the problems with mail due to adverse weather, then the Christmas and New Year holidays, I think I'll wait another week to see if I receive anything.

Let me know what you all think.

Thanks

amersall

Hi there, i would give it another week, then give lloyds a ring and find out what is happening.

di3004

Hi Walter, hope your well and thanks for getting back with your update, well done on your success too!:beer:

Even though your case was dealt with and resolved by the FOS, you could leave Lloyds an email to ask for an update on your refund, remember to give your claim ref number details, and confirm you have been kept updated by the FOS and was informed that it may take 8 weeks, but that time have now passed, they will possibly like they did me let you know when you should receive your refund, good luck and the email address you can use is here;
[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]