Lloyds TSB Credit Card PPI

waltermcculloch

Might send them an e-mail just now while it's in my head

di3004

waltermcculloch wrote: »

Might send them an e-mail just now while it's in my head

Good luck Walter, hope they get back to you tomorrow.

Just a thought if you have the facilities, maybe you could scan your statements to your computer and email these as attachments perhaps to your adjudicator.;)

waltermcculloch

Good idea Di - thanks.

I don't have a scanner here, but might be able to use the one at work, it has a fast document feeder, so would be quick.

di3004

waltermcculloch wrote: »

Good idea Di - thanks.

I don't have a scanner here, but might be able to use the one at work, it has a fast document feeder, so would be quick.

Glad that helped, good luck.:D;) x

waltermcculloch

I e-mailed FOS last night as follows:

I received a letter today regarding my PPI claim with Lloyds TSB Bank Plc and I have a query which I just wanted to check with you.

The letter mentioned:-

I should explain that Lloyds TSB is only able to follow our approach for the period your statement history is available. In your case, Lloyds TSB has told us its records only go back six years. For the period where it does not have a record of your repayments, it will calculate what you paid using an assumed value. It will assume you would have paid the same amount each month as the amount showing on the earliest available statement. It will assume you paid this amount from the start of your policy until when its records begin.

If you have records going back further than the last six years and you can provide a copy, Lloyds TSB can use this information instead. You might receive more or less compensation than the amount calculated using the assumed value.

I've checked the copies of the statements which I originally requested and received from Lloyds TSB, the first one is dated 27th March 2003.

I know it's now over six years from date of the first statement, but do you think that since Lloyds TSB were able to send me it, that this would be included as the furthest back date they would still be able to use?


They phoned me this morning to advise if I enclosed a copy of the earliest copy statement that I had with the signed settlement form this they would use this statement as the base for the previous months/years. I also asked them to e-mail me a reply so that I had a copy for my records.

They replied:

I acknowledge receipt of your e-mail dated the 28 October 2010 and following our earlier telephone conversation wish to inform you of the following:-

Lloyds TSB keep records under the Data Protection Act for a period of six years. To enable them to calculate the redress on your credit card to the inception of the card then they require any statements you may have in your possession so they are able to calculate the "average" PPI payment made.

You will be receiving a full refund of the PPI premiums paid plus associated interest.

I trust that the above is satisfactory and await your signed settlement form and copy statement from March 2003 in due course.

di3004

waltermcculloch wrote: »

I e-mailed FOS last night as follows:

I received a letter today regarding my PPI claim with Lloyds TSB Bank Plc and I have a query which I just wanted to check with you.

The letter mentioned:-

I should explain that Lloyds TSB is only able to follow our approach for the period your statement history is available. In your case, Lloyds TSB has told us its records only go back six years. For the period where it does not have a record of your repayments, it will calculate what you paid using an assumed value. It will assume you would have paid the same amount each month as the amount showing on the earliest available statement. It will assume you paid this amount from the start of your policy until when its records begin.

If you have records going back further than the last six years and you can provide a copy, Lloyds TSB can use this information instead. You might receive more or less compensation than the amount calculated using the assumed value.

I've checked the copies of the statements which I originally requested and received from Lloyds TSB, the first one is dated 27th March 2003.

I know it's now over six years from date of the first statement, but do you think that since Lloyds TSB were able to send me it, that this would be included as the furthest back date they would still be able to use?


They phoned me this morning to advise if I enclosed a copy of the earliest copy statement that I had with the signed settlement form this they would use this statement as the base for the previous months/years. I also asked them to e-mail me a reply so that I had a copy for my records.

They replied:

I acknowledge receipt of your e-mail dated the 28 October 2010 and following our earlier telephone conversation wish to inform you of the following:-

Lloyds TSB keep records under the Data Protection Act for a period of six years. To enable them to calculate the redress on your credit card to the inception of the card then they require any statements you may have in your possession so they are able to calculate the "average" PPI payment made.

You will be receiving a full refund of the PPI premiums paid plus associated interest.

I trust that the above is satisfactory and await your signed settlement form and copy statement from March 2003 in due course.

Hi Walter

So that looks like good news then?
Did you manage to send by email attachment in the end?
Well done!:beer:

waltermcculloch

Well I just took the statement into work, took a photocopy and will send it off in tomorrow with the signed settlement form.

Audster68

Hi Walter,

Have been reading your thread on this... I claimed successfully from Barclaycard and Halifax late charges fees on both the credit cards I held since 2002 in July 2008. However, I didn't really think about the PPI on both cards that I was paying at the time. Like you, I blindly paid it and again like you, cannot remember if I volunteered to have PPI or whether I was told that I should have it in order for the application to be successful. I'd now like to attempt to reclaim. I don't use the cards now - I've defaulted on both of them (!), but they are still "active"! I guess I look at the template letters you sent to get the ball rolling? If anyone else has any advice on my best course of action, feel free to jump in and to advise!!! Thanks! And well done Walter for continuing with it all - it is highly time consuming and equally annoying but well worth the effort on the pure principle of having money taken away from you unjustly!

waltermcculloch

Hi Audster,

I'd advise you or anyone to try this, take it step by step as it does take a long time to get to an end point, but it is well worth the effort and determination.

I had a few times when I was never sure if Lloyds TSB were being intentionally awkward to try and put me off, e.g. telling me they'd sent copy statements when they had no intentions. I stuck at it though.

I can only really advise on the situation I was in, Di and others are very hrlpful and knowledgeable on the whole subject.

Good luck with it.

Audster68

Hi Walter,

Thanks for your encouragement...I've just written, using the template, my letters asking for my PPI charges back - I've decided to go straight in and ask for what they owe me as I'm not sure what I'll get - one credit card had a small limit of £400 and the other had a £4000, actually £5000 limit on it. The thing is, as I said in my earlier post, that both cards are now no longer with the original providers. One them ended up as a CCJ - and I pay the company that bought the debt an amount as decided by the court, and the other has been handed over to a debt collection company, although the letter I received recently (last week), said that this handover took place in September 2008!! Anyway, my real question - for you or anyone who can help - is that can I still approach my original credit card providers? I can't see why not, but I can see why they would procastinate and push me from pillar to post........any ideas? Apologies if this has already been answered in an earlier topic or thread - please send me in the right direction if necessary! Many thanks.:j