Approved food general discussion part deux

laurenjade1402

Mistymaid wrote: »

Anybody had any problems recently with despatch notices and deliveries - cos I have.

Seriously annoyed by now and even taking into the fact I live in one of the outlying areas this is getting very silly.

I'm still awaiting delivery of an order placed on 17th, plus I placed another order this week.

I've tried to phone/email on loads of occasions, sent a status request for the first order yesterday and got an email early this morning telling me my order had been packed ... which order though I haven't a clue.

So I phone and leave a message, still nothing.

It's not like me to get peed off with AF, but I sure as hell am at the minute.

message on website saying they are having massive problems with the phones.

Mistymaid

I don't think it's just the phones ... or maybe Dan is just picking on me.
No despatch notice, taking about a week to get it packed never mind sent off. Stuff missing off the order (although substituted) and I've had one arrive today and half a bottle of antiseptic has leaked over everything.

I think I'm best left to fume until this has worked out of my system ...

opaque

It seems to be hit or miss as to if I get a dispatch email the last few times.

grunnie

I placed my very first order 2 days ago and am looking forward to receiving it. But I ordered so much I am not sure where I am going to put it Eat it seems to be a good idea as most of it is sweeties and chocolate and biscuits:p

Mistymaid

Just to update:
Had a message from Dan and he is having a few unforseen problems this week. Rachael off and phones playing up ... plus a new baby!

All sorted anyway.

You eat it Grunnie - it really is the best way. My temper is much improved after chomping my way through a box of Turkish Delight!

Stranger_Than_Fiction

Mistymaid wrote: »

Just to update:
Had a message from Dan and he is having a few unforseen problems this week. Rachael off and phones playing up ... plus a new baby!

All sorted anyway.

You eat it Grunnie - it really is the best way. My temper is much improved after chomping my way through a box of Turkish Delight!

I think they're also moving the warehouse this month so I'm not surprised things are a bit chaotic. What does impress me, though, is the way they try to sort things out when they do go wrong rather than ignore it and hope it will go away. I think their commitment to customer service is really commendable.

jaytin

opaque wrote: »

It seems to be hit or miss as to if I get a dispatch email the last few times.

I only wanted a small order so I used the National Courier, they didn't have much in the way of drinks so that meant I only needed one box. Don't you always get a dispatch e-mail from DHL? Do DHL even deliver on Bank Holidays? I am just a bit worried as I have to go out today. I haven't had an e-mail, but I did get a small refund last week for out-of-stock items. Refunds usually happen around dispatch time, or am I wrong?!

Fratton

jaytin wrote: »

I only wanted a small order so I used the National Courier, they didn't have much in the way of drinks so that meant I only needed one box. Don't you always get a dispatch e-mail from DHL? Do DHL even deliver on Bank Holidays? I am just a bit worried as I have to go out today. I haven't had an e-mail, but I did get a small refund last week for out-of-stock items. Refunds usually happen around dispatch time, or am I wrong?!

I always have mine delivered by DHL and every time I've had an email the day before. I dont know about bank holiday delivery but they dont do weekends in my area so I would guess not.

opaque

Didn't get an email from DHL for my last order no.

kitschkitty

I didn't get an email, and the notes on my order were ignored/not dealt with, I emailed any got a reply, but no follow up, but if Rachel has been off, that may explain it. Been happy with the stock, but as few minor issues with my order have been a bit annoying.