[CLOSED] - 13/12/04 : Boots Hampers

loopyloo_4

has anyone actually manged to get through to customer services? After 10 mins I have given up.

i've ordered 10 brekky hampers due tomorrow and the order is still being processed even after a week!!

help!!!

??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ???

I have been trying since Monday. My order waas due for delivery today. Nothing yet. No email, order says "in process". Sat on hold for over an hour yesterday and half hour this morning. Outrageous!

glitter_2

well if you get through can you ask them to check my order too!!!

I think I won't get them so it'll mean facing the shops again!!

Not impressed with Boots at all!

Addy

Both my deliveries (of a very modest total of 3 :P ;D ) turned up in 2 deliveries, both quite late in the day - near 5 O'clock. They used Business Express who deliver right through the day.

Boots website Customer "Service" is a joke ATM >:(

tico_3

i ordered the celebration hamper and some other items . the other stuff arrived yesterday and i thought, oh no no hamper!! But surprise surprise the hamper came this morning. Looks good but its for my mother to give to my brother for christmas!! :-*

glitter_2

did you check the website and your order? Did it say it was being processed or it had been dispatched?

loopyloo_4

I have been on hold on Customer service line for 22 minutes now

giving up again in five more. >:(

Emmy

I have been on hold on Customer service line for 22 minutes now  :'(

giving up again in five more.  >:(

Don't give up ;D
Make them talk to you

loopyloo_4

had to give up. i am, using my work phone so am clogging the line up. clogged it for over two hours in total yesterday :-[

Emmy

ooops

Addy

did you check the website and your order? Did it say it was being processed or it had been dispatched?

I DID actually get an email to say mine had been despatched, but my experience is that this is not usual. Another order that THEY cancelled is still showing as being processed :-/