Virgin mobile £8.50/month 100 mins/texts contract inc. handset.

Bodegroes

Yes indeed, the G600.

grimlea

Bodegroes wrote: »

Ordered Friday at 4.00pm, delivered 8.30am Sat! Works out of box and can keep old number. Easy connection to pc for updating phone book etc. Went for Samsung - appears to be a great deal....oh and £30 cash back tracking nicely. I recommend it folks.

don't forget, if you have any problems you can call the centre on 789 from your mobile or 0845 6000 789 from lanline

alared

Do they charge for the 789 call,please?

mum_of_4

it's free to hear the pre recorded info but if you want to talk to someone it's 10p - but that's per call

ekeir

I've gone for this deal as it is the best non cashback deal I could find. I was going to go for the Samsung phone but I was a bit worried about some reports that the reception wasn't the best. I'm probably a bit paranoid about reception because I had a Sony Ericson phone under contract with T-mobile and my wife has a Motorala phone with Virgin and she could receive a strong signal in some places were mine couldn't get any. It's possible the phone was faulty but I wasn't going to take a chance with a new phone so I went for the LG. I have to say that the phone is perfect for me and I can now get the same reception as my wifes Motorola. Only thing that might bother some people is that it is a bit on the big size.

purplestar133

grimlea wrote: »

If you want to keep your current phone then why don't you phone virgin up & ask for a sim only deal to be added onto your current sim

http://www.virginmobile.com/vm/paymonthlySimOnly.do

£10 for 200 200 on a monthly contract is better than £8.50 on an 18 month contract

Is there any way I could do this and still go through a cashback site? Like order the sim online and then ring up and say I want to keep my existing number and sim?

GeoThermal

grimlea wrote: »

funny, i work for virgin, the number of calls that come in about poor coverage are such a small % of the calls that I would say it isn't a major issue

I can only go by the calls that go into the call centre day in day out 365 days a year

Maybe many don't phone the call centre but just put up with it as they knew from the start that coverage wasn't great but were ok with that given the price. That was certainly the case with me.

kayaitch

This sounds like a great deal but I would warn anyone that if you sign up for a Virgin contract, be prepared for numerous phone calls and hassles at the end of the contract period when you try to give notice to end it and switch to pay as you go.

I signed up for a new phone for myself and my son last year, £10 a month for 100 minutes and 100 texts. The phones arrived the next day after ordering, all fine and very efficient.

Last month having a month to go on both contracts, I contacted Virgin to give notice and followed this up with a letter to confirm. On the advice of the member of staff I spoke to, after the last payments had gone out I cancelled the direct debits.

I got multiple letters about the direct debit cancellation warning that my service would be suspended, and this did happen with both phones. I had to ring up and reinstate the direct debits so we could continue to use the phones.

Come the day when my phone's contract was due to end (20th) I was surprised to get a text saying the next month's bundle had been added on and another £10 charged. So I had to phone and explain that I didn't want this and that I had already told them that I was cancelling the contract and going back on pay as you go.

At the same time I informed them that it was the same for my son's phone, the contract was due to end 5 days later on the 25th, and the lady I spoke to said she would see to it that this was done. Needless to say my son has just come home and said he had had a text to say his next month's bundle had been added. On checking online I see that another £10 has been charged so I have had to make yet another call to 789 asking to go back to prepay.

The lady I spoke to said I would have to give a month's notice and I told her this had already been done. I was very careful and organised and gave notice well in advance of the end of the contract. She checked and said she could find nothing about this and I would have to keep the contract for another month.

I asked to speak to a superior. She went off and came back and said her team leader had authorised the ending of the contract today.

It seems that there is either lack of training or communication here. You speak to a different person each time who does not make a note on the system.

Believe me this is not the only problem I have had. I would never have another Virgin phone on a contract.

kayaitch

Just another update on the above as I have had further problems! The text never arrived advising my son that he had been switched to pay as you go so he continued using the phone until 10 p.m. last night (believing he was still on contract and was using his free minutes) and this morning on checking online my account has been charged with 2 calls (£1.70 and £0.57) and 2 texts at 12p each, yet the £10 charge for the next month's contract was also still on there.

So yet another phone call to Virgin Mobile. To be fair the guy I spoke to was great and sorted it out quickly for me. Looks like we have finally got there but oh, what a hassle.... as I said, no more contracts with them for me.

On the plus side, now I'm on pay as you go, Virgin does score in that it's free to pick up your voicemail whereas Orange charge for this so am sticking with Virgin pay as you go.

cobra

I've just spoken to Orange.
They're denying the upgrade to me similar to what Medicinewoman got.
As my contract now ends in March 26th I've had no alternative but to ask for a PAC code.