Something broadband

mudhead

Just beware of Something Corporation plc, they appear to be tied up with Satellite Direct.
I had an unsolicited phone call which I thought was from Sky as they appeared to know that I had equipment out of warranty.
Imagine my surprise to receive an 'agreement' from Something Corporation plc a company I was not aware of.
And a further surprise to have a reference of Satellite Direct on a payment via my credit card another company I knew nothing about.
I suggest you google Satellite Direct and you will see similar stories.
Thankfully, I cancelled in 7 days ,and have had a refund.
But just beware, and put everything in writing quickly if you need to cancel.

John_in_Hindhead

Had a second call from Satellite Direct today. Why would anyone insure Sky equipment against faults?

If a fault arises, tell Sky you're cancelling unless they sort it out. If the equipment is less than 12 months old, it's clearly unfit and faulty and they should fix or replace. If it's older than 12 months, you're out of contract and can cancel freely. So unless you're a FreeSat or minimal user, there's an incentive for Sky to fix a.s.a.p.

Typically, computer and electronic equipment has a bathtub-shaped failure profile. High out-of-box failure rate (replacement under guarantee), then tiny percentage for three to five years, then rising steeply. If you pay a warranty for years one to three, you're wasting your money. Save it up, ready to buy the replacement next generation equipment in year 6.

mudhead

This is the address to cancel within cooling off period-but you have to be quick! The other address at Companies House (in West Sussex) is described as being 'not for correspondence' on their letterhead. Just to confuse and delay you, I think.
Something Corporation plc
Customer Service Manager
240 High Holborn
London
WC1V 7DN
They are definitely tied up with Satellite Direct, so beware! Just Google 'Satellite Direct' and you will be amazed that they can continue in business after Sky took them to court for 'passing off'...

Bocking

Don't use 'Something'. It is a bad experience that you can avoid. They took over a month to set me up. (That is no phone or broadband at all). The system fails frequently and takes endless calls to the provider and a minimum of 2 days to restore the service. I have had problems ever since January this year (2009) and I am actively seeking an early get out of the contract. My latest problem started last Thursday and I still have no service today Tuesday. Every time the "engineer" comes to upgrade the router it fails - this is the 3rd time. And for a communications company they are poor at communicating. "We will have our tech team phone you back" - translates into "no call will be made to you - have you not learned yet?"

bluejunction1

same problem like everyone else tried to contact but every tel. no. is down have they gone bust. they owe me £124.99 for an istallation which we have never had and a months subscription which we havent had. been trying since feb to get £150 quid back. full of promises but nothing. tried head office in hove, the london office and other companies attached, no luck. spoke to trading standards, they too think there might be a problem. we are ready now to take it to a small claims court

PATRICIA_KELLY_2

i have had so many problems with this company and they owe me money they have not spoke to me or replied to my calls or letter or even when i have left messages on thier site.don't deal with them

tvfreek

Hi everyone I've been looking at a new tv receiver and came across something.info but like the other posters have found they seem connected to satellite direct of Watchdog fame. I'v decided not to go with them as I cant find any positive posts on the net! they have a new number on the site today, the old one is reported to being temporarily suspended, the number is 01243 200 151 and they answer the phone Something Services! Hope this helps anyone get their money back.

tvfreek

Just found out the sad news that Satellite Direct went into liquidation last week, just a few weeks before the registered office address is changed and two directors resign.

crosscurve

I had a phone call today from this company. These people are regular flouters of the TPS. When you ask them to remove your number from their database they ignore you. I have had voice calls from this number (08458621532) for SatLink and Something and an automated call for window and wheelie bin cleaning despite being registered with the TPS for over six years.

If you search Something Corporation and have a rummage through their website, just head to Broadband, then Support... All there is is a telephone number which is the same as the sales line...

glenfiddich_2

They took fifty quid out of my account on July 1st, but have not phoned to arrange fitting of landline and broadband, and have ignored my many calls. I've contacted the Office of Fair Trading who have told me to write to them saying they are in breach of the 1982 Supply of Goods Act and that I wish to be released from contract and demand the fifty quid back.

I'll pass on any more news although I foresee a battle ahead. Steer clear of these people.