Ryanair - Comments & Feedback Thread

benjus

trisontana wrote: »

That's phrase is meaningless. 80% off what? As there are no fixed prices for these flights (they go up and down all the time) what actual price is the 80% discount referring to?

I think it's referring to 80% off the previous offer price, which was £15.

Edinburghlass_2

trisontana wrote: »

That's phrase is meaningless. 80% off what? As there are no fixed prices for these flights (they go up and down all the time) what actual price is the 80% discount referring to?

So sorry, it means they have a number of £3 flights from various departure airports.

PolishBigSpender

semolina wrote: »

I am still in shock - have looked extensively at Ryanair flights to specific destinations taking into account all the numerous email alerts I have been receiving from them about cheap/low cost/next to nothing etc offers,

For a start, you should be blaming the senders of these e-mails for misleading you.

and when I come to purchasing the flight I find out that their admin fee for credit/debit card is £10 YES TEN POUNDS! I can hardly believe it - I ordered a Ryanair mastercard because not so long ago you had no credit card fee and even with this the total is £10 - barely 2 months ago the fee for credit card booking was around £3.

What can you hardly believe? Ryanair's model relies on high charges for things that can be considered optional extras - you can use a Visa Electron card without extra charges, or you can pay for the convenience of using your credit card facility. It's entirely up to you.

What is going on? Are they any regulations about this kind of thing? Ryanair can ONLY be booked online - how else are you able to book flights with Ryanair?

What is going on is that Ryanair break almost every aspect up into individual pieces that you have to pay for. It's quite normal, and is fact more ethical than the completely untransparent charges of airlines such as BA.

Why would there be regulations against an airline actually doing the honest thing and showing you exactly where what parts of your fare go where?

This is pure theft - and salt on the wound since Ryanair are the ONLY airline flying to my destination - CARCARSSONNE - and this is no holiday, I am visiting my mother who is ill and try and go there once a month.

Ryanair isn't a charity. If you don't like it, don't fly with them. The fact that your mother is ill is neither here nor there - if you don't like the fact that she lives near an airport which is badly served, then get her to move. It's entirely your choice.

What you're struggling to understand is that all airlines will make your fare up in different ways. For instance, if there was a BA flight to there - you would pay for the flight, just in a higher 'seat' cost than Ryanair.

I was so shocked, I did not complete my transaction and was again quite frustrated at trying to find a way of posting this message. Can anyone tell me how to curb Ryanair's outrageous behaviour or do we just have to lump it like we did all the outrageous things banks have done in the past two years? :mad:

Curb their behaviour? What about curbing the behaviour of the large airlines who enjoyed a monopoly for so long?

Ryanair's charges are very transparent - and for that reason, no-one will touch them. Why not ask some of the large airlines why they continued to increase fuel charges despite hedging their fuel costs?

If you don't like Ryanair, don't fly with them. It really is that simple.

(posted in the Ryanair thread)...

everyotheridwasused

Or for a simple solution you can get a Visa Electron card from Halifax or Co Op to name just 2 and pay no handling fee at all.

Even with the additional £10, Ryanair normally work out significantly less than any other airline.

_Andy_

semolina wrote: »

I am still in shock - have looked extensively at Ryanair flights to specific destinations taking into account all the numerous email alerts I have been receiving from them about cheap/low cost/next to nothing etc offers, and when I come to purchasing the flight I find out that their admin fee for credit/debit card is £10 YES TEN POUNDS! I can hardly believe it - I ordered a Ryanair mastercard because not so long ago you had no credit card fee and even with this the total is £10 - barely 2 months ago the fee for credit card booking was around £3. What is going on? Are they any regulations about this kind of thing? Ryanair can ONLY be booked online - how else are you able to book flights with Ryanair? This is pure theft - and salt on the wound since Ryanair are the ONLY airline flying to my destination - CARCARSSONNE - and this is no holiday, I am visiting my mother who is ill and try and go there once a month. I was so shocked; I did not complete my transaction and was again quite frustrated at trying to find a way of posting this message. Can anyone tell me how to curb Ryanair's outrageous behaviour or do we just have to lump it like we did all the outrageous things banks have done in the past two years? :mad:

What exactly is 'outrageous' about making profit?
Are you proposing that Ryanair provide you with loss-making / zero-profit flights purely because of your own circumstances?
Presumably if they ditched the fee and incorporated it into the flight price you'd then be moaning that the ticket prices were too high?

Steve_xx

_Andy_ wrote: »

What exactly is 'outrageous' about making profit?
Are you proposing that Ryanair provide you with loss-making / zero-profit flights purely because of your own circumstances?
Presumably if they ditched the fee and incorporated it into the flight price you'd then be moaning that the ticket prices were too high?

The poster is not suggesting that it is an outrage for a company to make a profit. The poster suggests that it is bizarre that a company provides a flight for a base cost of a couple of pounds and then it loads it up to scores of pounds with various charges levied.

Transparency is one thing, but if i go and buy a bar of chocolate at Tesco's for £1 and then decide to pay for it with my debit card, only to learn that the loading charge for doing so will cost a further £9, then I'm not going to be too happy. An unlikely scenario you may say. However, this type of charging is the thin end of the wedge, and it may be that Tesco would introduce such charging if it suited their purpose and they thought they could get away with it. Indeed Ikea have done just that and I understand that they levy a 75p charge for payment by credit card in their stores. Will they soon charge 75p for payment by debit cards too? Booking holidays with a credit card often requires the buyer to shell out several per cent in fees for using their card. So one might view this malarky as creeping taxation.

What annoys people about Ryanair is that they purport to offer you a £1 ticket, yet it is unlikely that it will happen at that price unless you are experienced enough to jump through their hoops. If other companies, not isolated to airlines, chose to replicate that model then it would become a nightmare to make an average purchase.

Personally I can cope with Ryanair due to the fact that I've used them several times before. But I have to say that I pity anyone new to their booking scenario because it is a tariffing minefield.

dmg24

semolina wrote: »

I am visiting my mother who is ill and try and go there once a month.

You clearly do not go once a month, or even nearly that often. If you did, you would know about the charge.

PolishBigSpender

Steve_xx wrote: »

The poster is not suggesting that it is an outrage for a company to make a profit. The poster suggests that it is bizarre that a company provides a flight for a base cost of a couple of pounds and then it loads it up to scores of pounds with various charges levied.

It's actually a very fair system - many of Ryanair's charges are optional (avoid check-in fees by buying promotional fares, only take hand luggage to avoid baggage charges, use Electron to avoid card fees, etc etc). Compare the transparency to an airline like BA, which will a published fare with absolutely no transparency as to where the money is going.

Transparency is one thing, but if i go and buy a bar of chocolate at Tesco's for £1 and then decide to pay for it with my debit card, only to learn that the loading charge for doing so will cost a further £9, then I'm not going to be too happy.

That's your choice not to be happy. Tesco in this case would be clearly publishing their terms and conditions, and it would be up to you to decide whether the bar of chocolate is actually worth it. But a more realistic scenario would be the bar of chocolate costing 10p, with a 10p charge for using a basket, 20p charge for using a trolley, 20p credit card fee, 20 pence toilet fee and so on. In which case, who could argue? The price is the same, just that you can clearly see the individual variables that make up the final price.

An unlikely scenario you may say. However, this type of charging is the thin end of the wedge, and it may be that Tesco would introduce such charging if it suited their purpose and they thought they could get away with it.

The problem is that Tesco will rely on fast movement through the tills - and time spent arguing with idiots that cannot understand a clear charging policy (like Ryanair) will waste valuable time. I suspect the removal of check-in desks is exactly that reason - less time wasted on arguing with people who cannot understand basic instructions.

Indeed Ikea have done just that and I understand that they levy a 75p charge for payment by credit card in their stores. Will they soon charge 75p for payment by debit cards too? Booking holidays with a credit card often requires the buyer to shell out several per cent in fees for using their card. So one might view this malarky as creeping taxation.

Funny, IKEA here don't levy anything. But IKEA, as far as I know, is well known for charging quite a bit more in the UK than in mainland Europe.

What annoys people about Ryanair is that they purport to offer you a £1 ticket, yet it is unlikely that it will happen at that price unless you are experienced enough to jump through their hoops. If other companies, not isolated to airlines, chose to replicate that model then it would become a nightmare to make an average purchase.

You don't have to be experienced to get low fares with Ryanair. It simply requires reading about their various policies and being flexible enough to get their lowest possible fares. If you can't be bothered, then you pay more - it's that simple. It's a rather effective policy, as it punishes idiocy - and for that reason, I encourage it.

lufcgirl

You know...people come on here moaning but it's been in national newspapers and online about the changes for some time now.

I don't like it, so I voted with my feet, I refuse to use them unless it's absolutely necessary. I usually fly to Dublin with them but now just go to Belfast with easyjet, same difference to get to my destination and what I see on the prices page is what I pay. Oh and they always leave on time too!

trisontana

http://www.thedailymash.co.uk/news/business/-ryanair-urged-to-seek-professional-help-200905141761/

Enjoy!