Ryanair - Comments & Feedback Thread

omelette451

hindey wrote: »

Myself and my Finacee are flying with Ryanair next week (Friday 22nd May) and i have just seen the news about Ryanair getting rid of their check in desks at the airport and i'm slightly confused about checking in and costs etc. I booked the tickets a couple of months ago and didn't choose online checkin.
Will i still be able to check in at the airport next Friday and how much will it cost me?
hope someone can help

The new rules apply to all new bookings, not to existing ones. Therefore, if you chose airport check-in when booking your flights, and paid for it at the time, you can still check in at the airport as normal. See your email confirmation: it will be clear there what you have to do and what you have paid for. Until October there will be a mish-mash of several different check-in systems for people depending on when they booked, but the computer at the airport and all related manifests will show each passenger's booking as it was originally made and there should be no problem. All this is made clear on Ryanair's website and press releases, but no doubt journalists didn't bother reading them and just made up the story as they saw fit.

omelette451

Saint_Chris wrote: »

i've booked flights to tenerife for friends and i paid £40 each for them to check in a case and for them to check in at the airport, they're going on the 5th july, they won't be made to pay anymore than they, have will they?

Why would they? They (or you) have already paid for it, so Ryanair will honour the booking as it was originally made. Re-read your email confirmation to be sure and, if you can, tell them to take a copy with them to the airport.

richardw

Can't wait for the confusion if they introduce charges for Hang luggage weighing over 5kg that gives a discount for checked in luggage weighing less than 13.5kg.

mrspe

rodhull wrote: »

OK, that's great, I just checked in and have printed the boarding passes. On each of these it says "1 Cabin Baggage Only". Nowhere on either pass does it mention the hold baggage I have paid for. Is this OK?

hi could i just ask when you checked in did it let you print passes from the screen or did it send them to email?
i ask because i booked my mum and dad a flight but entered the wrong email doh they will check in online so thats fine but hoping they can print passes.

Edinburghlass_2

mrspe wrote: »

hi could i just ask when you checked in did it let you print passes from the screen or did it send them to email?
i ask because i booked my mum and dad a flight but entered the wrong email doh they will check in online so thats fine but hoping they can print passes.

You have 3 options under "manage my booking"

https://www.bookryanair.com/SkySales/FRManageBooking.aspx?culture=EN-GB&lc=EN-GB

You input your details on one of the options then it takes you to your booking and your print out the boarding passes from there. So give your parents the details they require and they can print out the passes themselves.

Edinburghlass_2

80% off flights at the moment during May, June and July book until midnight 18th May.

semolina

I am still in shock - have looked extensively at Ryanair flights to specific destinations taking into account all the numerous email alerts I have been receiving from them about cheap/low cost/next to nothing etc offers, and when I come to purchasing the flight I find out that their admin fee for credit/debit card is £10 YES TEN POUNDS! I can hardly believe it - I ordered a Ryanair mastercard because not so long ago you had no credit card fee and even with this the total is £10 - barely 2 months ago the fee for credit card booking was around £3. What is going on? Are they any regulations about this kind of thing? Ryanair can ONLY be booked online - how else are you able to book flights with Ryanair? This is pure theft - and salt on the wound since Ryanair are the ONLY airline flying to my destination - CARCARSSONNE - and this is no holiday, I am visiting my mother who is ill and try and go there once a month. I was so shocked, I did not complete my transaction and was again quite frustrated at trying to find a way of posting this message. Can anyone tell me how to curb Ryanair's outrageous behaviour or do we just have to lump it like we did all the outrageous things banks have done in the past two years? :mad:

trisontana

Edinburghlass wrote: »

80% off flights at the moment during May, June and July book until midnight 18th May.

That's phrase is meaningless. 80% off what? As there are no fixed prices for these flights (they go up and down all the time) what actual price is the 80% discount referring to?

PolishBigSpender

semolina wrote: »

I am still in shock - have looked extensively at Ryanair flights to specific destinations taking into account all the numerous email alerts I have been receiving from them about cheap/low cost/next to nothing etc offers,

For a start, you should be blaming the senders of these e-mails for misleading you.

and when I come to purchasing the flight I find out that their admin fee for credit/debit card is £10 YES TEN POUNDS! I can hardly believe it - I ordered a Ryanair mastercard because not so long ago you had no credit card fee and even with this the total is £10 - barely 2 months ago the fee for credit card booking was around £3.

What can you hardly believe? Ryanair's model relies on high charges for things that can be considered optional extras - you can use a Visa Electron card without extra charges, or you can pay for the convenience of using your credit card facility. It's entirely up to you.

What is going on? Are they any regulations about this kind of thing? Ryanair can ONLY be booked online - how else are you able to book flights with Ryanair?

What is going on is that Ryanair break almost every aspect up into individual pieces that you have to pay for. It's quite normal, and is fact more ethical than the completely untransparent charges of airlines such as BA.

Why would there be regulations against an airline actually doing the honest thing and showing you exactly where what parts of your fare go where?

This is pure theft - and salt on the wound since Ryanair are the ONLY airline flying to my destination - CARCARSSONNE - and this is no holiday, I am visiting my mother who is ill and try and go there once a month.

Ryanair isn't a charity. If you don't like it, don't fly with them. The fact that your mother is ill is neither here nor there - if you don't like the fact that she lives near an airport which is badly served, then get her to move. It's entirely your choice.

What you're struggling to understand is that all airlines will make your fare up in different ways. For instance, if there was a BA flight to there - you would pay for the flight, just in a higher 'seat' cost than Ryanair.

I was so shocked, I did not complete my transaction and was again quite frustrated at trying to find a way of posting this message. Can anyone tell me how to curb Ryanair's outrageous behaviour or do we just have to lump it like we did all the outrageous things banks have done in the past two years? :mad:

Curb their behaviour? What about curbing the behaviour of the large airlines who enjoyed a monopoly for so long?

Ryanair's charges are very transparent - and for that reason, no-one will touch them. Why not ask some of the large airlines why they continued to increase fuel charges despite hedging their fuel costs?

If you don't like Ryanair, don't fly with them. It really is that simple.

benjus

semolina wrote: »

I am still in shock - have looked extensively at Ryanair flights to specific destinations taking into account all the numerous email alerts I have been receiving from them about cheap/low cost/next to nothing etc offers, and when I come to purchasing the flight I find out that their admin fee for credit/debit card is £10 YES TEN POUNDS! I can hardly believe it - I ordered a Ryanair mastercard because not so long ago you had no credit card fee and even with this the total is £10 - barely 2 months ago the fee for credit card booking was around £3. What is going on? Are they any regulations about this kind of thing? Ryanair can ONLY be booked online - how else are you able to book flights with Ryanair? This is pure theft - and salt on the wound since Ryanair are the ONLY airline flying to my destination - CARCARSSONNE - and this is no holiday, I am visiting my mother who is ill and try and go there once a month. I was so shocked, I did not complete my transaction and was again quite frustrated at trying to find a way of posting this message. Can anyone tell me how to curb Ryanair's outrageous behaviour or do we just have to lump it like we did all the outrageous things banks have done in the past two years? :mad:

Well, at least you didn't complete the transaction... so many people come on here and moan after having accepted and paid the fee!

With Ryanair you have to either play along with their game or just find another airline that's a bit more transparent. If you want to play along with Ryanair, you can avoid the card charges by getting a Visa Electron card. The following methods are recommended:

1. Open a bank account with a Visa Electron card, such as Halifax Easycash - this is a good option for frequent Ryanair flyers.
2. Get a Post Office prepaid Visa card (must be in Pounds Sterling).
3. Get a virtual card from http://www.entropay.com/ - you pay about 5% in charges instead of the huge Ryanair charges. This is the fastest method, but is a bit more expensive than the Post Office card.