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Sar Letter

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  • modey-iom
    modey-iom Posts: 35 Forumite
    How long did lloyds take to send out all your info? I sent a sar reuest letter on 21st feb along with a cheque for £10 but al i have received a couple of weeks ago were copies of two loan agreements, i'm just in the process of sending them another letter because i thought i would have received more than that, including credit card statements etc..
  • di3004
    di3004 Posts: 42,579 Forumite
    modey-iom wrote: »
    How long did lloyds take to send out all your info? I sent a sar reuest letter on 21st feb along with a cheque for £10 but al i have received a couple of weeks ago were copies of two loan agreements, i'm just in the process of sending them another letter because i thought i would have received more than that, including credit card statements etc..


    If I remember correctly it was close on the 40 maximum timescale, it was some time ago now though.

    I would definately contact them, in case anything is amiss, and they MUST comply to the Data Protection Act (DPA), tell them that too, any problem and you think they are holding back your details, contact the "Information Commissioners Office" for advice. Google this business in search and it will come up, good luck.
    The one and only "Dizzy Di" :D
  • I have sent off £1 to Lloyds and all I got back was a copy of the credit card agreement which doesn't give details of the payment protection plan. Would an SAR (£10) get me a copy?

    Many thanks in advance.
  • AMILLIONDOLLARS
    AMILLIONDOLLARS Posts: 2,299 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 5 April 2012 at 11:47AM
    I have written to sainsbury requesting a sar its been 40 days and no reply, is there another letter I can send, what is the next steps I can take?

    Thanks in advance

    AMD
    Debt Free!!!
  • amersall
    amersall Posts: 17,035 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Hi, give them another week, they may have back logs.
    You could ring them to make sure they received it though.
  • amersall
    amersall Posts: 17,035 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Hi, give them another week, they may have back logs.
    You could ring them to make sure they received it though.
  • dreamer33 wrote: »
    This SAR was kindly supplied by Incipience.

    DATA PROTECTION ACT 1998
    SUBJECT ACCESS REQUEST

    Date: xx:xx:xxxx

    Dear Sir/Madam
    Name xxxxxxxxxxxx
    Account No’sXXXXXXXXXXXXXXXXXX


    I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts and credit cards accounts

    I would be grateful if you would provide the following for ALL accounts or associated accounts I hold or have held with your organisation:
    1. Full copies of all contracts which you believe exist or have existed between myself and your organisation, including true copies of any documents you hold in support of the same.
    2. A complete list of all transactions or statements relating to ALL of my Loan Accounts with your organisation.
    3. Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
    4. Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.
    5. Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.
    6. Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.
    7. Underwriting sheet or other such document recording any commission (or other) payment made to an intermediary or packager, and/or payment/commission from the insurer in relation to my account.
    Where you have used abbreviations and/or codes, I would request that an accompanying sheet be provided so as to translate these abbreviations and/or codes and their meanings, I also request an accompanying appendices of the documents included and reference to the purpose or meaning to those documents.

    I request that you provide all the information requested above, even though you may consider that it falls outside Data Protection.

    I reserve the right to refer to the contents of this letter if an application for pre-action discovery is necessary relating to any of the documents requested herein.

    I enclose a cheque in the sum of £10 to cover your fee.

    IF YOU ARE UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIALTELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROTECTION.

    I look forward to hearing from you in the first instance of receipt.

    Your Faithfully.

    .................................................. .................................................. .......................
    Details of:
    SAR (SUBJECT ACCESS REQUEST)




    For anyone requesting a Subject Access Request (SAR), they have 40 days to comply and send you all the information they have on you on your accounts.

    £10 cheque payment or postal order is required.

    Always post by recorded delivery.

    When you receive the SAR, you should receive all that is requested within the template, if in doubt just post up here where someone will be able to confirm what is what.

    You will or should receive all information going back as far as 6 years, you may be lucky to receive information going back even further, every company varies from one to the other.

    Write again to the company if you believe they have not given everything requested, they should write back within a short time and confirm if that is everything they do have on you and your account(s) with them.

    You do not always receive recorded discs, however phone calls made Jan 2005 after may have been recorded, where they may then supply the recordings, but otherwise you should receive transcripts of dates, times etc of when calls were made and the reasons for the phone calls.

    If there were a joint loan taken out, and you both require details, most companies will want 2 payments of £10 x 2 = £20 cheque or postal order and require 2 signatures, check this with the company concerned to save on time and any come backs.

    Again if you feel let down you can always contact the Information commissioners Office, known as the ICO who will be able to direct you here, here is the ICO website for your interest, check this out, as more information will be within their website.

    My husband needs to send one of these to LTSB re accounts held at TSB, should be send to the branch or another address?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 11 April 2012 at 4:59PM
    My husband needs to send one of these to LTSB re accounts held at TSB, should be send to the branch or another address?
    To the address we already provided (now four times!) in the other thread!:p

    Here it is for a fifth time:
    Send to
    Copy Statement Unit
    Lloyds TSB plc
    Swallow House
    10 Swallow Street
    Birmingham
    B1 2AL
  • Lukasx123
    Lukasx123 Posts: 11 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Hi folks,

    I sent off a SAR to Egg this afternoon with a £10 postal order. I'm a bit concerned though as I made out the PO to "Egg", but now I'm thinking I should have made it out to "Egg plc". Does anyone know if Egg are going to be able to cash the PO?

    Cheers,

    Luke
  • Lukasx123
    Lukasx123 Posts: 11 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I've also just read somewhere that Egg require a copy of proof of ID to be enclosed with the SAR.

    Can anyone confirm or refute this?
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