PPI Reclaiming Discussion part 4

lisajaynec

Hi , My hubby has just been turned down from Barclays for a loan for £1000 with ppi of £240.00 he had in 1995. We still have all the paperwork and this wasn't optional.
At first Barclays turned me down because they couldn't locate the paperwork so I provided it and now i have just received this letter.

Can anyone help me as they said he cant take it to FOS!!

I have conducted a complete review of the sale looking at the following factors:

* Whether you were eligible for the Policy taking into account:

* your age

* your residency status

* Whether the Policy was suitable for you taking into account:

* your employment status

* whether you had any pre-existing medical conditions

* any existing savings/other insurance products you may have held

* whether you could afford the policy

* Whether the defined sales process was adhered to and all relevant features disclosed to you including:

* that you were made aware that the Policy was optional

* that you were not pressured into taking the Policy

* that you were advised of the price of the Policy

* that you were informed of any significant exclusions

* that you were not given any misleading or inaccurate information

In order to reach a decision, the information I have used will have included the following where available, but is not limited to:-

* All the information you have provided me with

* Your recollection of the sale

* Copies or transcripts of phone calls (where they exist)

* Relevant internal procedure manuals that were in use at the time of your sale

* Training material that sales staff would have completed

* Our internal compliance monitoring and audit reports

* Sales statistics and complaint records associated with the person who sold your policy

After taking all the above information into account, I am unable to find any evidence that the PPI Policy was mis-sold. Therefore I regret that I am unable to uphold your complaint.

This communication should be viewed as our final response in relation to this matter, and I have to inform you that as the date of this sale was before Barclays became signatories to the General Insurance Standards Council Code of Practice (on 21 November 2001); I regret that your complaint is not eligible for referral to the Financial Ombudsman Service.

cappo

lisajaynec wrote: »

Hi , My hubby has just been turned down from Barclays for a loan for £1000 with ppi of £240.00 he had in 1995. We still have all the paperwork and this wasn't optional.
At first Barclays turned me down because they couldn't locate the paperwork so I provided it and now i have just received this letter.

Can anyone help me as they said he cant take it to FOS!!

I have conducted a complete review of the sale looking at the following factors:

* Whether you were eligible for the Policy taking into account:

* your age

* your residency status

* Whether the Policy was suitable for you taking into account:

* your employment status

* whether you had any pre-existing medical conditions

* any existing savings/other insurance products you may have held

* whether you could afford the policy

* Whether the defined sales process was adhered to and all relevant features disclosed to you including:

* that you were made aware that the Policy was optional

* that you were not pressured into taking the Policy

* that you were advised of the price of the Policy

* that you were informed of any significant exclusions

* that you were not given any misleading or inaccurate information

In order to reach a decision, the information I have used will have included the following where available, but is not limited to:-

* All the information you have provided me with

* Your recollection of the sale

* Copies or transcripts of phone calls (where they exist)

* Relevant internal procedure manuals that were in use at the time of your sale

* Training material that sales staff would have completed

* Our internal compliance monitoring and audit reports

* Sales statistics and complaint records associated with the person who sold your policy

After taking all the above information into account, I am unable to find any evidence that the PPI Policy was mis-sold. Therefore I regret that I am unable to uphold your complaint.

This communication should be viewed as our final response in relation to this matter, and I have to inform you that as the date of this sale was before Barclays became signatories to the General Insurance Standards Council Code of Practice (on 21 November 2001); I regret that your complaint is not eligible for referral to the Financial Ombudsman Service.

Hi lisa i'd talk to the fos anyway as they might be able to open a case with the insurer

beamerguy

lisajaynec wrote: »

Hi , My hubby has just been turned down from Barclays for a loan for £1000 with ppi of £240.00 he had in 1995. We still have all the paperwork and this wasn't optional.
At first Barclays turned me down because they couldn't locate the paperwork so I provided it and now i have just received this letter.

Can anyone help me as they said he cant take it to FOS!!

I have conducted a complete review of the sale looking at the following factors:

* Whether you were eligible for the Policy taking into account:

* your age

* your residency status

* Whether the Policy was suitable for you taking into account:

* your employment status

* whether you had any pre-existing medical conditions

* any existing savings/other insurance products you may have held

* whether you could afford the policy

* Whether the defined sales process was adhered to and all relevant features disclosed to you including:

* that you were made aware that the Policy was optional

* that you were not pressured into taking the Policy

* that you were advised of the price of the Policy

* that you were informed of any significant exclusions

* that you were not given any misleading or inaccurate information

In order to reach a decision, the information I have used will have included the following where available, but is not limited to:-

* All the information you have provided me with

* Your recollection of the sale

* Copies or transcripts of phone calls (where they exist)

* Relevant internal procedure manuals that were in use at the time of your sale

* Training material that sales staff would have completed

* Our internal compliance monitoring and audit reports

* Sales statistics and complaint records associated with the person who sold your policy

After taking all the above information into account, I am unable to find any evidence that the PPI Policy was mis-sold. Therefore I regret that I am unable to uphold your complaint.

This communication should be viewed as our final response in relation to this matter, and I have to inform you that as the date of this sale was before Barclays became signatories to the General Insurance Standards Council Code of Practice (on 21 November 2001); I regret that your complaint is not eligible for referral to the Financial Ombudsman Service.

OH Lisa, you do "pick em"

Look, they are spouting rubbish, most of what they say has no bearing whatsoever on the mis-sell of PPI regardless when it was sold.
Infact some of their comments are so laughable, it's unreal :rotfl::rotfl:

DO YOU THINK THEY COMMITTED FRAUD ? Go through the checklist
If you can answer NO to any of these, go back to Diamond. These are the"JERKS" Diamond wants to get rid of

*Did YOUR BANK explain the full cost of the PPI when you took out the loan?
*Did you specifically ask YOUR BANK for PPI?
*Did YOUR BANK make clear that PPI was optional?
*Did YOUR BANK ask you about your medical history?
*Did YOUR BANK ask you about any existing payment cover?
*Did you know that YOUR BANK added a PPI policy to your loan?
*Do you think YOUR BANK treated you fairly?
*Did YOUR BANK ask if you have any existing medical conditions?
*Did YOUR BANK ask if you were entitled to sick pay from your employer?

BARCLAYS BANK must be of grave concern to most people and a bank to stay well clear of

gratefull

beamerguy wrote: »

OH Lisa, you do "pick em"

Look, they are spouting rubbish, most of what they say has no bearing whatsoever on the mis-sell of PPI regardless when it was sold.
Infact some of their comments are so laughable, it's unreal :rotfl::rotfl:

DO YOU THINK THEY COMMITTED FRAUD ? Go through the checklist
If you can answer NO to any of these, go back to Diamond. These are the"JERKS" Diamond wants to get rid of

*Did YOUR BANK explain the full cost of the PPI when you took out the loan?
*Did you specifically ask YOUR BANK for PPI?
*Did YOUR BANK make clear that PPI was optional?
*Did YOUR BANK ask you about your medical history?
*Did YOUR BANK ask you about any existing payment cover?
*Did you know that YOUR BANK added a PPI policy to your loan?
*Do you think YOUR BANK treated you fairly?
*Did YOUR BANK ask if you have any existing medical conditions?
*Did YOUR BANK ask if you were entitled to sick pay from your employer?

BARCLAYS BANK must be of grave concern to most people and a bank to stay well clear of

Good post beamerguy but how do I stand with a card (still live) taken out in 1999 I wouldn't want to fall at the first hurdle without the possibility of help from FOS

My reasons for miss-sell are easily covered b y the above

gratefull

amersall wrote: »

Hi,with the statements they have sent you,is insurance shown as a seperate payment?,if it is, copy all the statements and send these with your claim for mis sell to Barclaycard,the account number will be the cc number.
Look here for reasons for mis sell
http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance#step2


If there is no monthly insurance on the statements,then you have no ppi.

Re the copy agreement they sent you,this is all they have to provide,they dont have to give you the original,just because ppi is not on the agreement,does not mean this was not added when you phoned to activate the card.

If you put a mis sell claim and only have the 6 years of statements,that is what they will redress if you win,before you put the claim in,give them a ring and ask why they have only given you 6 years of statements in your SAR,if you paid ppi they may have them further back,but only want to pay out the 6 years!.

Thanks for your help:T

Yes ppi is present...................and is worded on the copy statments as: payment protection plan from 2005....then however in oct 2008
it suddenly changes to OPTIONAL payment protection plan ???????

also what can I reasonably expect from my SAR everything they have on me or just the copy statements for the last 6yrs as they have sent?

beamerguy

gratefull wrote: »

Good post beamerguy but how do I stand with a card (still live) taken out in 1999 I wouldn't want to fall at the first hurdle without the possibility of help from FOS

My reasons for miss-sell are easily covered by the above

Look, if as you say you can claim as per the list, why would you think you would fall at the first hurdle. The FOS are there if you have a struggle with the bank.
The list is designed to get answers which cannot be denied, go for it

beamerguy

gratefull wrote: »

Thanks for your help:T

Yes ppi is present...................and is worded on the copy statments as: payment protection plan from 2005....then however in oct 2008
it suddenly changes to OPTIONAL payment protection plan ???????

also what can I reasonably expect from my SAR everything they have on me or just the copy statements for the last 6yrs as they have sent?

So when you took it out, were you told it was optional, your contract with them is from when you started the PPI.

eirelav1962

well done beamerguy i have had no luck with barclays bank

gratefull

beamerguy wrote: »

So when you took it out, were you told it was optional, your contract with them is from when you started the PPI.

Thanks ....too far back to be certain BUT I very much doubt it my OH was self employed and I worked for him and we had no need for ppi
because of being covered in any event...ie life policies and I'm dam certain he wouldn't of dared to make me redundant, or not paid me If I became ill.:rotfl::rotfl:

This is the only bit that worries me it smacks of an instant refusal

This communication should be viewed as our final response in relation to this matter, and I have to inform you that as the date of this sale was before Barclays became signatories to the General Insurance Standards Council Code of Practice (on 21 November 2001); I regret that your complaint is not eligible for referral to the Financial Ombudsman Service.

sapman17

not happy with my calculation and have told loans.co.uk is this what she says is this true or is she wrong: The offer that was calculated by loans.co.uk included all information that was provided by the lender and insurer.
We can only use the figures that they have provided.
With regards to your query about compensation, this is covered within
the additional 8% interest we add to every calculation to ensure you
are not out of pocket.

If you are unhappy with the figure that has been calculated, I would
suggest you speak to your insurer as the information used came directly
from themselves. Failing that your are perfectly within your rights to
go to the Financial Ombudsman.
I got my upheld decision back in June 2 of this year my claim was put in nov 2009 help vv much appreciated.