PPI Reclaiming Discussion part 4

amersall

mrchimps wrote: »

Feel like i'm bashing my head against a wall now, HFC adamantly say they made my refund payment on 8th (thursday last week) yet nothing has turned up in my Nat West Account, so 4 working days including the date paid. argghhhhhhhhhhhh

Give them a ring and ask if they have got the account number right!,they may have missed a digit!.

mrchimps

Has anyone ever seen a bacs payment take 5 days? i have only had 3 days ones

mrchimps

yeah I confirmed accoutn number on the phone with them this morning, it was spot on.

beamerguy

mrchimps wrote: »

Feel like i'm bashing my head against a wall now, HFC adamantly say they made my refund payment on 8th (thursday last week) yet nothing has turned up in my Nat West Account, so 4 working days including the date paid. argghhhhhhhhhhhh

Hi 4 working days means today and you probably will find that it goes on your account at close of business today by NatWest

mrchimps

Cheers Guys, hfc say 5-10 days but i'm hoping tomorrow (5 days) - seriously don't know what i will do if its not there in the morning

dannyking

Thankyou to cappo, beamerguy and amersall for their help. Have contacted my bank to post me relevant statements with the loan account details on - great idea amersall!
Also have a claim in with HSBC, who tell me that there is a 12 week lead time, is that correct?

dannyking

Wow, it really does matter who you speak to at the Financial Ombudsman. Yesterday I was told by them that I didn't really have a leg to stand on with Santander, but a bit more digging today (getting Santander to send me some old statements with the Loan Account number on to let me quote it) and another call to the Ombudsman has yielded the following:
1. Santander will send me the statements - which implies that it could easily have bothered itself to find the loan account number. Perhaps I should have told them I was still a customer of theirs but that is fairly irrelevant I feel.
2. Today's call to the Ombudsman has lead to the Ombudsman sending a letter to Santander asking them if they have finished dealing with the complaint, and give me the opportunity to refer the complaint to the Ombudsman. They (Santander) will be requested to write to me and either finish or progress the complaint. By then I will have all of the info (loan account number) anyway, but equally, the Ombudsman may well uphold the complaint anyway.

Conclusion - lots of opportunity to give in (like with the bank charge reclaim), but don't!

Adsuk

Hi,
Just thought I'd say that I have had my ppi back for a loan (that is still ongoing, but now restructured).
Anyway I have got back just over £2000, plus I will still qualify for my payment reward in a few months time.....
Thank you Martin and the gang!

Adsuk

A little while ago, I got stung for a couple of hundred pounds by the Alliance and Leicester for not paying money into the account (I did it as part of a cashback thing and it backfired). THey offered me about £50 as a 'good will' gesture, but now I'm wondering if I could take it further?
Any help is appreciated!
Thanks

beamerguy

Adsuk wrote: »

A little while ago, I got stung for a couple of hundred pounds by the Alliance and Leicester for not paying money into the account (I did it as part of a cashback thing and it backfired). THey offered me about £50 as a 'good will' gesture, but now I'm wondering if I could take it further?
Any help is appreciated!
Thanks

Sounds like the old days of bank charges. Demand a full breakdown of charges and if they cannot / will not provide you with this, demand your money back