PPI Reclaiming Discussion part 4

kaththomas

Hi,
I just telephoned Welcome finance and they say that no decision has been made but that my claim has gone to the calculations department. Sorry if i sound a bit thick but surely if my claim is with the calculations department then they are going to pay something out ( although it will go off my loan).

kath x

cappo

More about the delays in receiving payouts



http://www.thisismoney.co.uk/money/cardsloans/article-2064869/Victims-PPI-waiting-money-banks-caught-delaying-compensation-payouts.html

dilus

cappo wrote: »

More about the delays in receiving payouts



http://www.thisismoney.co.uk/money/cardsloans/article-2064869/Victims-PPI-waiting-money-banks-caught-delaying-compensation-payouts.html

Well done James Salmon

cappo

kaththomas wrote: »

Hi,
I just telephoned Welcome finance and they say that no decision has been made but that my claim has gone to the calculations department. Sorry if i sound a bit thick but surely if my claim is with the calculations department then they are going to pay something out ( although it will go off my loan).

kath x

Well done kath, it's all a help:beer::beer::beer::beer::j:j:j:j:j:money::money::money::money::D:D:D:D:D:T:T:T:):):):):)

beamerguy

cappo wrote: »

More about the delays in receiving payouts



http://www.thisismoney.co.uk/money/cardsloans/article-2064869/Victims-PPI-waiting-money-banks-caught-delaying-compensation-payouts.html

Nice one Capp, see Lloyds are getting the bashing they deserve.

And one of the comments
"Are we suprised. The Banks dont have the money"

What we have been saying for the last few months boys and girls

The Banks dont have the money

beamerguy

Just received an email in response to mine to the FSA whereby I complained about the PPI delays.

Read this reply carefully and you will understand why the FSA are totally useless. It is after all, the FSA that licence these fraudulent banks to be in business.

So, Desmond Chin, Customer Contact Centre, Financial Services Authority, your letter goes to prove that as a authority, you are not in the interests of the consumer and the word "Authority" is really a bit of a joke.
No wonder this country is in so much of a mess ???

Note as well, he replied to my letter dated 8 November 2011.
We can see where the banks are picking up bad habits, CAN'T WE ?
As you can see, there is NO ANSWER to my letter ?????
Just a lot of verbal garbage

READ ON .....
Thank you for your email dated 8 November 2011, in which you have raised concerns about the way that a number of firms have been dealing with the complaints concerning Payment Protection Insurance policies.

I would like to thank you for taking the time to prepare and send us your enquiry.

I thought it would be useful to explain about the role of the FSA. We are the UK's financial watchdog set up by the government to regulate financial services. We protect consumers by setting standards that FSA-regulated firms must meet and taking action if they do not. We still take seriously individual complaints against the firms we regulate. For example, we require firms to categorise all the complaints they receive and to report this to the FSA regularly. We use this, along with information from other sources, including any information that the Ombudsman may share with the FSA, to build up a picture of where firms may be failing to meet our standards. As a result we then take appropriate action.

For example if the Ombudsman informs us that particular firms are responsible for causing undue delays, we can then consider whether the delay is something that would lead to regulatory action.

We should also explain that we will be unable to confirm the progress of any investigation we may undertake. This is because the Financial Services and Markets Act 2000 impose restrictions which require us to keep such matters confidential. We realise this can be frustrating but please be assured that all information is carefully considered before we decide what action, if any, we take.

The Customer Contact Centre - how we can help

If you have any future questions on financial services and products, you may find it easier to call our Consumer Helpline on 0845 606 1234 (call rates may vary). You can also access relevant information online at https://www.fsa.gov.uk/pages/consumerinformation and via the Money Advice Service website: https://www.moneyadviceservice.org.uk/.

I trust this is of assistance.

Yours sincerely

Desmond Chin (Mr)
Customer Contact Centre
Financial Services Authority
Consumer Helpline: 0845 606 1234 (call rates may vary)
https://www.fsa.gov.uk/pages/consumerinformation

We are interested in finding out about people's views and experiences of the services offered by the Customer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this.

If you do not wish to take part in any of our surveys, please call the Customer Contact Centre on 0845 606 1234 (call rates may vary), or email consumer.queries@fsa.gov.uk and we will ensure that your details are not passed on to the research agency.

SHAMEFUL FSA .... NOT IN THE INTERESTS OF THE PUBLIC

DIRECT EMAIL ADDRESS IF YOU WANT TO COMMENT:consumer.queries@fsa.gov.uk

dilus

beamerguy wrote: »

Just received an email in response to mine to the FSA whereby I complained about the PPI delays.

Read this reply carefully and you will understand why the FSA are totally useless. It is after all, the FSA that licence these fraudulent banks to be in business.

So, Desmond Chin, Customer Contact Centre, Financial Services Authority, your letter goes to prove that as a authority, you are not in the interests of the consumer and the word "Authority" is really a bit of a joke.
No wonder this country is in so much of a mess ???

Note as well, he replied to my letter dated 8 November 2011.
We can see where the banks are picking up bad habits, CAN'T WE ?
As you can see, there is NO ANSWER to my letter ?????
Just a lot of verbal garbage

READ ON .....
Thank you for your email dated 8 November 2011, in which you have raised concerns about the way that a number of firms have been dealing with the complaints concerning Payment Protection Insurance policies.

I would like to thank you for taking the time to prepare and send us your enquiry.

I thought it would be useful to explain about the role of the FSA. We are the UK's financial watchdog set up by the government to regulate financial services. We protect consumers by setting standards that FSA-regulated firms must meet and taking action if they do not. We still take seriously individual complaints against the firms we regulate. For example, we require firms to categorise all the complaints they receive and to report this to the FSA regularly. We use this, along with information from other sources, including any information that the Ombudsman may share with the FSA, to build up a picture of where firms may be failing to meet our standards. As a result we then take appropriate action.

For example if the Ombudsman informs us that particular firms are responsible for causing undue delays, we can then consider whether the delay is something that would lead to regulatory action.

We should also explain that we will be unable to confirm the progress of any investigation we may undertake. This is because the Financial Services and Markets Act 2000 impose restrictions which require us to keep such matters confidential. We realise this can be frustrating but please be assured that all information is carefully considered before we decide what action, if any, we take.

The Customer Contact Centre - how we can help

If you have any future questions on financial services and products, you may find it easier to call our Consumer Helpline on 0845 606 1234 (call rates may vary). You can also access relevant information online at https://www.fsa.gov.uk/pages/consumerinformation and via the Money Advice Service website: https://www.moneyadviceservice.org.uk/.

I trust this is of assistance.

Yours sincerely

Desmond Chin (Mr)
Customer Contact Centre
Financial Services Authority
Consumer Helpline: 0845 606 1234 (call rates may vary)
https://www.fsa.gov.uk/pages/consumerinformation

We are interested in finding out about people's views and experiences of the services offered by the Customer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this.

If you do not wish to take part in any of our surveys, please call the Customer Contact Centre on 0845 606 1234 (call rates may vary), or email consumer.queries@fsa.gov.uk and we will ensure that your details are not passed on to the research agency.

SHAMEFUL FSA .... NOT IN THE INTERESTS OF THE PUBLIC

Mine for comparison

Our Ref: **********************

Dear Mr *********

Thank you for your email sent on 22 October 2011. I understand that you would like to make the Financial Services Authority (FSA) aware of your concerns with the way banks are dealing with PPI claims. You would like to know what action the FSA will be taking.

I would like to thank you for taking the time to contact us about this issue and I appreciate the concern this is causing. I thought it would be of use if I clarify the role of the FSA and comment on how we have used the information you have supplied.

I would like to clarify that we are the UK's financial regulator set up by the government to regulate financial services and protect your rights. This means we set standards that financial services firms have to meet and we take action if they don't. We regulate most types of financial services firms, such as banks, building societies, credit unions, insurance companies, financial advisers, stockbrokers, and mortgage and insurance sellers. For further information on our role please read the attached link to the consumer pages of our website: https://www.fsa.gov.uk/pages/consumerinformation/index.shtml

Turning to how we have used your information please be assured that all of the information which you have provided to us will be considered in light of our responsibilities. Your email has provided a clear and thorough description of your individual concerns; and indicated how you believe that this dispute raises wider concerns about the firm's ability to meet our standards. We are grateful for the time you have taken to prepare and send us this information, and these details have been passed to the appropriate supervisory area of the FSA for careful consideration.

I note that your most recent emails have asked the FSA to provide you with information about any discussions or investigations we have undertaken. In view of this, I believe that it is important to state that the FSA's policy is not to provide such information under most circumstances. The details of any discussions and investigations remain confidential unless the FSA has undertaken public enforcement action against an individual firm. Authorised financial firms provide information and co-operate with the FSA with the understanding that details are not disclosed to third parties. The Financial Services and Markets Act 2000 (the Act of Parliament which provides the FSA with its authority) prohibits such disclosure. I understand that this policy can be frustrating, but it protects the integrity of our internal processes and the impartial role of the authority.

FSMA allows us to take action such as:

* withdrawing a firm's authorisation;
* disciplining authorised firms and people approved by the FSA to work in those firms;
* imposing penalties for market abuse;
* applying to the Court for injunction and restitution orders; and
* prosecuting various offences.

FSMA also gives us powers to take action under the insider dealing provisions of the Criminal Justice Act 1993 and the Money Laundering Regulations 2007. FSMA gives us the tools we need to do the job of enforcement - including the power to interview people and require them to hand over documents. It also sets out the circumstances when we are allowed to use those powers.

For further information about our enforcement work, and details of enforcement press releases, you may wish to visit our website:

https://www.fsa.gov.uk/Pages/Doing/Regulated/Law/index.shtml

If you have any future questions on financial services and products, you may find it easier to call our Consumer Helpline on 0845 606 1234 (call rates may vary). You can also access relevant information online at https://www.fsa.gov.uk/pages/consumerinformation and via the Money Advice Service website: https://www.moneyadviceservice.org.uk/.

I trust this is of assistance and that you are aware how we have used the information you have supplied.

Yours sincerely

SENT ON 22ND OCTOBER ANSWERED ON 7TH NOVEMBER

dilus

FSMA allows us to take action such as:

* withdrawing a firm's authorisation;
* disciplining authorised firms and people approved by the FSA to work in those firms;
* imposing penalties for market abuse;
* applying to the Court for injunction and restitution orders; and
* prosecuting various offences.

So why are they not doing any of the above ??????? :mad:

beamerguy

dilus wrote: »

mine for comparison

our ref: **********************

dear mr *********

thank you for your email sent on 22 october 2011. I understand that you would like to make the financial services authority (fsa) aware of your concerns with the way banks are dealing with ppi claims. You would like to know what action the fsa will be taking.

I would like to thank you for taking the time to contact us about this issue and i appreciate the concern this is causing. I thought it would be of use if i clarify the role of the fsa and comment on how we have used the information you have supplied.

I would like to clarify that we are the uk's financial regulator set up by the government to regulate financial services and protect your rights. This means we set standards that financial services firms have to meet and we take action if they don't. We regulate most types of financial services firms, such as banks, building societies, credit unions, insurance companies, financial advisers, stockbrokers, and mortgage and insurance sellers. For further information on our role please read the attached link to the consumer pages of our website: https://www.fsa.gov.uk/pages/consumerinformation/index.shtml

turning to how we have used your information please be assured that all of the information which you have provided to us will be considered in light of our responsibilities. Your email has provided a clear and thorough description of your individual concerns; and indicated how you believe that this dispute raises wider concerns about the firm's ability to meet our standards. We are grateful for the time you have taken to prepare and send us this information, and these details have been passed to the appropriate supervisory area of the fsa for careful consideration.

I note that your most recent emails have asked the fsa to provide you with information about any discussions or investigations we have undertaken. In view of this, i believe that it is important to state that the fsa's policy is not to provide such information under most circumstances. The details of any discussions and investigations remain confidential unless the fsa has undertaken public enforcement action against an individual firm. Authorised financial firms provide information and co-operate with the fsa with the understanding that details are not disclosed to third parties. The financial services and markets act 2000 (the act of parliament which provides the fsa with its authority) prohibits such disclosure. I understand that this policy can be frustrating, but it protects the integrity of our internal processes and the impartial role of the authority.

Fsma allows us to take action such as:

* withdrawing a firm's authorisation;
* disciplining authorised firms and people approved by the fsa to work in those firms;
* imposing penalties for market abuse;
* applying to the court for injunction and restitution orders; and
* prosecuting various offences.

Fsma also gives us powers to take action under the insider dealing provisions of the criminal justice act 1993 and the money laundering regulations 2007. Fsma gives us the tools we need to do the job of enforcement - including the power to interview people and require them to hand over documents. It also sets out the circumstances when we are allowed to use those powers.

For further information about our enforcement work, and details of enforcement press releases, you may wish to visit our website:

https://www.fsa.gov.uk/pages/doing/regulated/law/index.shtml

if you have any future questions on financial services and products, you may find it easier to call our consumer helpline on 0845 606 1234 (call rates may vary). You can also access relevant information online at https://www.fsa.gov.uk/pages/consumerinformation and via the money advice service website: https://www.moneyadviceservice.org.uk/.

I trust this is of assistance and that you are aware how we have used the information you have supplied.

Yours sincerely

oh dilus, we are dealing with droids here, copy and paste rubbish: (:(

beamerguy

dilus wrote: »

fsma allows us to take action such as:

* withdrawing a firm's authorisation;
* disciplining authorised firms and people approved by the fsa to work in those firms;
* imposing penalties for market abuse;
* applying to the court for injunction and restitution orders; and
* prosecuting various offences.

So why are they not doing any of the above ??????? :mad:

because they are scared to ?
That is why they are useless