PPI Reclaiming Discussion part 4

lisajaynec

Just received a phone call re my SAR request, I sent off my request on 22nd August. The SAR never arrived so I emailed the CEO and received a phone call asking for the registered post number.
I have just been informed that the SAR letter was received from me but has gone missing internally at the bank, they have now done the SAR free of charge and are giving me £100 redress for losing my letter and £50 for not sending my SAR to me within the specified 40 days.
Anyone else had anything like this?

di3004

beamerguy wrote: »

I do not know about the CO-OP apart they claim to be "good with food"

I had an account with Lloyds because I wanted a personal banking service and a manager I could talk to. Next thing I knew my account was in the hands of an idiot 100 miles away in Birmingham.
And OH BOY was this Lloyds manager a complete and utter idiot !!!

These are not managers just plebs sitting behind a desk all in one office, LLOYDS BANK ARE RUBBISH.
Nobody should have a bank account with this mottly bunch of wannabees, The chief wannabee, the head honcho, is Osario, a complete waste of space, to be honest, I am not sure he understands the english language.

LLOYDS BANKING GROUP STINKS

Hiya
Forgot to mention on my last post above, Co op are paying £200 at the moment for moving account to them, however the catch is that you have to have about £800 a month going into the account, think its on Martin Lewis's front page somewhere.

di3004

lisajaynec wrote: »

Just received a phone call re my SAR request, I sent off my request on 22nd August. The SAR never arrived so I emailed the CEO and received a phone call asking for the registered post number.
I have just been informed that the SAR letter was received from me but has gone missing internally at the bank, they have now done the SAR free of charge and are giving me £100 redress for losing my letter and £50 for not sending my SAR to me within the specified 40 days.
Anyone else had anything like this?

Hiya

And so they should too.;)
Thanks for posting this up, this will also help others who have been in the same position.
Not happened in my experience, but well done though x:beer:

beamerguy

Miss_Marple wrote: »

Unfortunately I have to agree.

Whilst I know I am responsible for my own situation, I will not easily forgive the 'banker' who asked me in for a 'financial review', then gave me a large loan to pay off credit card debts that when I asked to be given time to go home to allocate the loan to my debts as I saw best (the loan was not sufficient to cover all debts) said that I should pay the Lloyds CC first and when I said no strongly, many times, still, in front of me took the amount out of my loan to pay off the Lloyds credit card in full. Even as I protested, she told me it was for the best.

It was a long while ago and I was very financially naive, but I still kick myself for even taking the loan, but then to allow her to use half of it in that way makes me so mad with myself as well as her.

Hi, heard all this before regarding Lloyds, they are a shambles, but it is not too late to complain to the FSA as this was mal-practice, plus the manager would have earned a chunky commission. Do you know if this person is still at the same branch.

NOBODY SHOULD WITH LLOYDS TSB

beamerguy

lisajaynec wrote: »

Just received a phone call re my SAR request, I sent off my request on 22nd August. The SAR never arrived so I emailed the CEO and received a phone call asking for the registered post number.
I have just been informed that the SAR letter was received from me but has gone missing internally at the bank, they have now done the SAR free of charge and are giving me £100 redress for losing my letter and £50 for not sending my SAR to me within the specified 40 days.
Anyone else had anything like this?

AMAZING, makes you wonder what else these bankers lose ???

jcw17

Hi,

Just wanted to report my success! I posted here back in June asking if people thought it would be worth me claiming the PPI back on a loan for £1500 which I took out in Oct 2001 and the response was a resounding yes! So I did and this week I got a letter in the post telling me I am getting £235 back plus interest at 8%, making a total of £394!

WooHoo!!!!!

So a big thank you to all for the encouragement, well worth the price of a stamp!!

cappo

Miss_Marple wrote: »

Unfortunately I have to agree.

Whilst I know I am responsible for my own situation, I will not easily forgive the 'banker' who asked me in for a 'financial review', then gave me a large loan to pay off credit card debts that when I asked to be given time to go home to allocate the loan to my debts as I saw best (the loan was not sufficient to cover all debts) said that I should pay the Lloyds CC first and when I said no strongly, many times, still, in front of me took the amount out of my loan to pay off the Lloyds credit card in full. Even as I protested, she told me it was for the best.

It was a long while ago and I was very financially naive, but I still kick myself for even taking the loan, but then to allow her to use half of it in that way makes me so mad with myself as well as her.

Don't be too hard on yourself we've all had similar on here

RuthnJasper

cappo wrote: »

A little bit of useful info guys.


PPI complaints to Ombudsman see sharp fall

The number of complaints about payment protection insurance (PPI) being taken to the Financial Ombudsman Service (FOS) has dropped sharply.

The FOS received just 19,259 new PPI cases in the third quarter of this year, down 66% from the second quarter.

As a result, the total number of complaints made to the FOS in the quarter fell 38% to just over 50,000.

The FOS said the drop in PPI cases had been expected as a backlog was cleared. Other types of complaint were up 24%.

Despite the number of new PPI complaints seemingly passing its peak, the FOS said it was upholding an even greater proportion of them than before - all cases that had originally been turned down by banks and other PPI sellers.
"The percentage of PPI complaints we upheld in favour of the consumer increased to 92%," an FOS spokesman said.

Mis-selling
The number of PPI complaints taken to the FOS more than doubled in the financial year 2010-11 to nearly 105,000 as publicity about the widespread mis-selling of the insurance alerted many customers to the possibility of gaining compensation.

In the meantime, the banks fought a High Court case to challenge the authority of the Financial Services Authority (FSA) and the FOS, who had laid down new rules about how PPI should be sold and how past cases of mis-selling should be dealt with.

While this was going on, most banks put their new complaints on hold and a huge backlog built up.

But the dam broke when the banks suffered a decisive legal defeat in April and, as a result, were obliged to start processing the backlog that amounted to more than 200,000 cases.

The number of people that then went to the Ombudsman rocketed too - to just over 56,000 in April, May and June.

That surge now appears to be past its peak, though new PPI cases still make up 38% of the current FOS workload.

Meanwhile other types of unresolved complaints being taken to the Ombudsman have increased between the second quarter of the year and the third.

Among them were those about deposits and savings (up 40%), mortgages (up 37%), overdrafts and loans (up 23%), and motor insurance (up 22%).

"Complaints about current accounts and credit cards also remain high," the FOS said.

These accounted for 9% and 12% respectively of all new complaints in the three months to the end of September.

Cappo, you're really on the ball with helpful information like this - thank you.

Il Cappo - whatta guy! x

cappo

jcw17 wrote: »

Hi,

Just wanted to report my success! I posted here back in June asking if people thought it would be worth me claiming the PPI back on a loan for £1500 which I took out in Oct 2001 and the response was a resounding yes! So I did and this week I got a letter in the post telling me I am getting £235 back plus interest at 8%, making a total of £394!

WooHoo!!!!!

So a big thank you to all for the encouragement, well worth the price of a stamp!!

Nice one JCW:beer::beer::beer::beer::beer::j:j:j:j:money::money::money::money::D:D:D:D:D:T:T:T:)

RuthnJasper

jcw17 wrote: »

Hi,

Just wanted to report my success! I posted here back in June asking if people thought it would be worth me claiming the PPI back on a loan for £1500 which I took out in Oct 2001 and the response was a resounding yes! So I did and this week I got a letter in the post telling me I am getting £235 back plus interest at 8%, making a total of £394!

WooHoo!!!!!

So a big thank you to all for the encouragement, well worth the price of a stamp!!

Brilliant JCW - that's fantastic news! Well done you!