PPI Reclaiming Discussion part 4

di3004

bex2980 wrote: »

After sending a letter of complaint to HSBC they have sent me a questionnaire and told me i need to fill it in. Do i need to do this as they have all my information surly!!

Hiya

I know for some companies its now their procedure to use the questionnaires, I can understand it being a right pain - as you've already made your complaint in writng to them, but there is no harm in ringing them and asking if the letter is appropriate?

Did you keep the copy of your letter you sent to them?
If the questionniare must be completed, then basically just apply what you wrote on your letter on the questionnaire, good luck on this.;)

irnbru74

Hi

Can anyone help, my husband put in a PPI complaint regarding a finance agreement with Dixons in 2002 -2007.
On documentation it is Halifax Cetelem (part owned by HBOS, but I think they sold their part of business a few years ago)
HFC are also mentioned on documentation and that is why he complained to them and sent all relevant documentation to them, all the paperwork including the credit etc which clearly shows that the box is pre-crossed, he wasn't asked about PPI and didn't want it.

But even although it was sent recorded delivery they have now lost documentation, however to be fair to HFC, they do seem to be trying to get to the bottom of complaint.

The problem is none of the reference numbers he has given them are not showing up on the system. So he has been in touch with Dixons and they responded by saying that finance was upheld by HFC in 2002.
The lady dealing with complaint sent my husband an email yesterday - writing
I have discussed the below with our accounts manager for DSG and he is going to investigate if we did provide finance for Dixons in 2002, as the below e-mail you have received suggests. From our first conversation he has advised that he believes we only financed goods for part of the DSG Group, which was PC World and Currys. He feels we did not finance Dixons. He is going to investigate this on my behalf and come back to me with an answer.
If this indeed is the case, does anyone know were he takes it from here, were do we find out who financed them?
Does anyone know what happened to Halifax Cetelem, I have tried their number but it just goes dead.

Any help would be much appreciated.
Many Thanks


Di,
Do you have Hamilton Insurance phone number, as they have said that they were the underwriters for HFC, thought my hubby could give them a phone and to check if they have any details as agreement only stopped in 2007, so they should still have details (famous last words)
Thanks

The_deacon

Hi
Its been a while since i first posted in this thread about my claim with citi financial. Its now been going on for 5 years, primarily because they fail to reply to recorded delivery letters! and pressure of work on me.

I am about to send a final "really fed up with this now" letter! but wondered if anyone knows who the chief executive of Citi is and their contact details so i can copy them in. An e mail address would be useful also.

Have tried google but to no avail. Thanks for any assistance anyone can offer in advance.

The deacon

di3004

irnbru74 wrote: »

Hi

Can anyone help, my husband put in a PPI complaint regarding a finance agreement with Dixons in 2002 -2007.
On documentation it is Halifax Cetelem (part owned by HBOS, but I think they sold their part of business a few years ago)
HFC are also mentioned on documentation and that is why he complained to them and sent all relevant documentation to them, all the paperwork including the credit etc which clearly shows that the box is pre-crossed, he wasn't asked about PPI and didn't want it.

But even although it was sent recorded delivery they have now lost documentation, however to be fair to HFC, they do seem to be trying to get to the bottom of complaint.

The problem is none of the reference numbers he has given them are not showing up on the system. So he has been in touch with Dixons and they responded by saying that finance was upheld by HFC in 2002.
The lady dealing with complaint sent my husband an email yesterday - writing
I have discussed the below with our accounts manager for DSG and he is going to investigate if we did provide finance for Dixons in 2002, as the below e-mail you have received suggests. From our first conversation he has advised that he believes we only financed goods for part of the DSG Group, which was PC World and Currys. He feels we did not finance Dixons. He is going to investigate this on my behalf and come back to me with an answer.
If this indeed is the case, does anyone know were he takes it from here, were do we find out who financed them?
Does anyone know what happened to Halifax Cetelem, I have tried their number but it just goes dead.

Any help would be much appreciated.
Many Thanks


Di,
Do you have Hamilton Insurance phone number, as they have said that they were the underwriters for HFC, thought my hubby could give them a phone and to check if they have any details as agreement only stopped in 2007, so they should still have details (famous last words)
Thanks

Hiya

Hope you get this resolved, HFC admitted liability of Endeavour personal finance mis selling on mine in the end, even though mine was not regulated at the time I taken my loan out with them, they as a goodwill gesture upheld my complaint due to being told the wrong details for almost 4 years.

Hamilton are dealt with by Direct Group now and I was always passed on to them on queries, so maybe if you contact these, they will hopefully give you the correct lead.

http://www.directgroup.co.uk/p/7/

Fingers crossed x;)

Channers

Another Update:

Guys, email [EMAIL="ron.teerlink@rbs.co.uk"]ron.teerlink@rbs.co.uk[/EMAIL]. As a result of my email, I seem to have got some form of feedback. It’s not much but it allows you to vent your spleen at the Group Chief Administrative Officer of RBS

fsaxom

Hi folks,

Long time no speak you will be glad to hear i have won my case with the help of the FOS and ofcourse with all the advice and guidance via here so thanks everyone. hopefully now someone who is good with numbers (unlike me lol) will be able to work out how much i'm likely to be offered please. here goes,


Loan amount: £27,400.00
PPI amount: £4,110.00 (front loaded)
Total amount credit: £31,510.00
APR: 10.88%
loan over 180 months = 15 years
but PPI cover for only first 5 years of loan
Monthly repayable amount: £355.85
loan started on 09/08/2005 still in force
PPI ended 11/08/2010 after running its term.

any help much appreciated if missing any info let me know

thanks again everyone

odd_socks

I am fed up with Lioyds now :mad:

A few weeks ago i get a letter saying that they are going to give me all my PPI back plus interest on a credit card, i then sent of the acceptance form and then i have a letter back that they need proof that i was paying PPI.
I did send them a statement with proof of PPI at the beginning of my claim.

Whats wrong with these people???


Barclays :mad:

sent them the my original loan contract stating how much PPI i was paying , waited twelve weeks for a reply from them and their response was couldnt find an account , but however if you could send us your loan policy we would look at the claim again

Dont you just love it and doesnt it give you faith in these people that are dealing with our money day in day out.

Now i know where the monkeys went to from the PG tips advert they are sorting out all our claims.

You hum it son and i'll play it :rotfl::rotfl::rotfl::rotfl::rotfl:

I am now in the process of writing letters to them again

beamerguy

odd_socks wrote: »

I am fed up with Lioyds now :mad:

A few weeks ago i get a letter saying that they are going to give me all my PPI back plus interest on a credit card, i then sent of the acceptance form and then i have a letter back that they need proof that i was paying PPI.
I did send them a statement with proof of PPI at the beginning of my claim.

Whats wrong with these people???


Barclays :mad:

sent them the my original loan contract stating how much PPI i was paying , waited twelve weeks for a reply from them and their response was couldnt find an account , but however if you could send us your loan policy we would look at the claim again

Dont you just love it and doesnt it give you faith in these people that are dealing with our money day in day out.

Now i know where the monkeys went to from the PG tips advert they are sorting out all our claims.

You hum it son and i'll play it :rotfl::rotfl::rotfl::rotfl::rotfl:

I am now in the process of writing letters to them again

This is all because they actually dont have the money, the stalling tactics and feeble excuses are getting worse daily.

You are right, the monkeys did end up in the banks, Banks of the Apes :rotfl:

stephen_g_3

mbna paid out no problems morgan stanley barclays say no because post application back in 2000 that have ticked the box . the say that is it i must go to the fos . rang them today spoke to office manager told them ppi was no good to me as i was paid 12 months sick pay she told me that all she could do was send me a copy of the agreement and i would have to go to the fos after the big fuss of diamound saying the would pay out on the back log it seems they will try anything not pay out any one els

lisajaynec

Just to let everyone know that because of this website and my results claiming PPI, i tried on miss selling my endowment and after being turned down twice and persevering today I have been offered just over 20k, so thanks to everyone, i will be 31k better off and thats just because I found this site with all these lovely people, thank you all your all your help, support and knowledge. :j
The best part is me and my other half still have 8 other claims pending and one lodged with FOS
Good luck everyone :beer: and thanks :j