PPI Reclaiming Discussion part 4

jonj_2

Hi Derwent

The same thing has happened to me with HSBC, claiming no records over six years old. You mentioned that they agreed in principle to using estimates. Have they actually given you a figure using this method yet?

Cheers

di3004

irnbru74 wrote: »

Hi,
Have complained to HBOS (sainsbury's) regarding PPI on loan, I complained on a few lines
1, was made to feel credit application would be refused, if I didn't take PPI.
2. didn't know it was optional, ie that I could cancel it!
3, policy and exclusions weren't explained to me.
Now after filing a complaint with them, I have found more documents whilst trawling the loft for something else, sod's law!
My quandry is that I have found documents that clearly say at bottom of it
Important - if you have included any insurance cover we are confident that it will just be what you need, it is particulary important that you check you are eligible to be covered under ploicy, you do have the right to cancel it and right &eligibility is provided in your policy booklet.
Policy says I have 30 days to do this - full refund
outwith partial refund. (I did actually cancel this policy, but only when there was 2 months of loan left. Feel very very....stupid as I paid it for nearly 5 years got about £340ish when paid £3335 added on to loan as single premium.)
Anyway, I ended up with creditcare gold incorporating life, accident and sickness, unemployment, carer and c. illness cover.
Looking at demands and needs statement which says -
"Need - you have confirmed that you are working and have applied for a loan. You require the peace of mind that your monthly loan repayment would be covered should my income stop unexpectedly.
Our recommendation and reasons for making them.
We are advising and making a recommendation to you after we have assessed your needs based on information provided to us, the product is suitable because it will cover you should your income stop unexpectedly. We recommend that you consider our Sainsbury's creditcare gold s you have advised us that you want to protect your new committment to us, you have also advised us that you have taken into account the cost of insurance, which will be added to your new monthly loan payment on complation of your loan"
I don't remember saying that I wanted any of this and why would I need the the top cover if it was only to ensure that they would get their money back if I couldn't pay loan back, I gave no indications that it maybe a problem with my job (full time and permenent)- doesn't make sense!
At the time, I didn't have any dependents and worked in the public sector and entitled to 6 months full pay/ 6 months half pay and had life insurance with critical illness cover all in place at time! Adviser was aware of what I did for living as have to tell him occupation, length of service etc!
What do I do now, I still that I was really pressurised into taking PPI with loan, but how can I argue with above!
I'm feeling very stupid/annoyed/, feel that I was very lax with all of this, I just wish I had been as paranoid with money then as I am now!!
Do I still have a valid claim for mis-selling or am I just going put this one down to experience?
Sorry, have been on a bit of rant!

Hi there

I would give it a go, we all receive these type of documents, but that does not mean you wasn't mis sold, you still have your reasons, its possibly they did not explain the policy to you when it was sold to you.
Keep at them and good luck.;)

monica28

my 16 weeks wait for halifax ppi refund is nearly there, only a few days left.i gave them a call today and they said its very unlikely for me to get an anser in the next few days so all i can do it complain to FOS ! They are not bothered at all, she was so rude as well ! What can FOS do ?? how long do they want me to wait ?? My PPI claim is for about £ 300 , my credit card PPI. does anyone have similar case ??
thanks

di3004

monica28 wrote: »

my 16 weeks wait for halifax ppi refund is nearly there, only a few days left.i gave them a call today and they said its very unlikely for me to get an anser in the next few days so all i can do it complain to FOS ! They are not bothered at all, she was so rude as well ! What can FOS do ?? how long do they want me to wait ?? My PPI claim is for about £ 300 , my credit card PPI. does anyone have similar case ??
thanks

Hi and welcome

Sit it out hon , they will have to deal with it, and the FOS also have a very huge backlog to get through, you can always contact the FSA if they did go over the timescale see what they have to say, as it was these who gave them permission to have more time.
You should not be waiting too long now, fingers crossed.;)

amersall

aandrea wrote: »

Catalogue Kand Co. I've not sent anything back, Each month i'm paying say about £40, but out of that £13 -£14 is not being taken off bill, as its going on the Payment, Charges adjustments.

Give them a ring and ask what the charge is for, if it is a form of insurance then raise a complaint with them.

I have Kand Co,and my charges and adjustments are goods ordered and returned,if you ring them they will tell you why the whole payment is not coming off the balance.

amersall

monica28 wrote: »

my 16 weeks wait for halifax ppi refund is nearly there, only a few days left.i gave them a call today and they said its very unlikely for me to get an anser in the next few days so all i can do it complain to FOS ! They are not bothered at all, she was so rude as well ! What can FOS do ?? how long do they want me to wait ?? My PPI claim is for about £ 300 , my credit card PPI. does anyone have similar case ??
thanks

Put a complaint into this guy, about the rudeness of his staff,they should act in a professional and courteous manner,dont stand for this.

[EMAIL="antonio.osorio@lloydsbanking.com"]antonio.osorio@lloydsbanking.com[/EMAIL]

cook0891

di3004 wrote: »

Hi Daniel

They should automatically return your payment if they are unable to provide nothing at all in relation of your SAR request.

Was it by letter they confirmed they could not find anything?
How long ago did you take out the account and settle?

I would give them a ring and ask about this again in case they messed up, and tell them what you have been told, if they say again they are unable to provide you with anything, then ask them why have the cashed the payment for this request?
Then ask they return your payment with a letter to explain why they could not provide anything.

Good luck.

Hi,

I have just rang them. They said as they provided statements and a schedule they have the right to bank it, that was like an admin fee.

Sounds a bit of a cop out to me but not going to lose any sleep over £10.

Thanks,

Daniel

fifi123_2

Hi all
as I posted yesterday Barclays credited my account with PPI refund and have received the breakdown this morning. Out of the 9 consolidated loans I asked them to look at they have only refunded on 3 - dated Dec 03, Jan 04 and Feb 05. Looking back on the PPI questionnaire I sent in I had quoted the agreement number (which is the same on all loans) but also the loan number for the Feb 05 loan only. (my fault!):( l They have obviously only looked at the Feb 05 loan and mentioned in the letter that they can see this was a "top-up" of previous loans, therefore as a gesture of goodwill have offered refunds on the previous (2). They also say that this is their final response - is it too late now for me to go back to them to ask for them to look at the previous loans - Feb 2000, Jan 2001, March 2002, Sept 2002, Nov 05 and Feb 07? I have copies of the agreements. Thanks in advance.
Fi x

bigralphie

Phoned FirstPlus re PPi claim on my loan as their last delay letter said they would contact me by 9th Aug, was put on hold several times but the upshot was.
Sorry for lack of contact they still have 2 weeks to deadline and would send a “resolution” letter by said deadline, so no wiser really but at least the word rejection was not used

amersall

fifi123 wrote: »

Hi all
as I posted yesterday Barclays credited my account with PPI refund and have received the breakdown this morning. Out of the 9 consolidated loans I asked them to look at they have only refunded on 3 - dated Dec 03, Jan 04 and Feb 05. Looking back on the PPI questionnaire I sent in I had quoted the agreement number (which is the same on all loans) but also the loan number for the Feb 05 loan only. (my fault!):( l They have obviously only looked at the Feb 05 loan and mentioned in the letter that they can see this was a "top-up" of previous loans, therefore as a gesture of goodwill have offered refunds on the previous (2). They also say that this is their final response - is it too late now for me to go back to them to ask for them to look at the previous loans - Feb 2000, Jan 2001, March 2002, Sept 2002, Nov 05 and Feb 07? I have copies of the agreements. Thanks in advance.
Fi x

Hi there, you could ring them and ask them to look at these,they can only say no,otherwise you will have put new claims for the loans missed.