PPI Reclaiming Discussion part 4

di3004

cappo wrote: »

Thank you for your letter of 24/06/11, I appreciate you have big backlogs of ppi complaints and the fsa have now given you 16 weeks to investigate ppi complaints and that's fine but one of the fsa rulings on the 10/12 open letter assessment of the new rules is that banks now fairly review customers ppi complaints, Up to this point i am willing to let it go but i know i have been lied to by yourselves when you have informed me that i do not have ppi on my two credit card accounts as you well know this is not the case,you know full well i have ppi on the two credit card accounts i had with you, you are required to fairly investigated my complaint now. I was sold the credit card ppi by your then tsb branch manager Andre korolus with ppi, i was self employed at the time,i had medical issues and i was not told that the ppi was optional, I don't want to have to involve the fsa and ico but i will if you do not investigate my complaint properly, i will send a sar request in if i do not indeed get confirmation that i had the insurance,i fully know what my consumer rights are with regard to ppi and know how i approach requesting more information from you and i know that i can request a sar under the data protection act, please enough of the games now,please re-look at my complaint, i can send a fos questionaire in if you wish, i'm fine with the wait i just want my complaint investigated properly i'm not going away until this is resolved respectfully thank you. (email to ceo,customer services )




Do you think it'll get there attention.

Cappo, you have made your point in this letter and it should draw their attention, good one for staying strong on this, they will or should at least give it their prompt attention on this now, definately!
Well done! x;)

di3004

Dirks_Engine_Room wrote: »

Postman called this morning.

A response from RBS - and an offer as a gesture of goodwill on first claim!

All PPI payments plus 8%.

Totals around £1,700

Number two to get back as well now..

Hope others here soon from RBS!!!

Brilliiant!:T Well done and Congratulations!:beer:

cappo

di3004 wrote: »

Cappo, you have made your point in this letter and it should draw their attention, good one for staying strong on this, they will or should at least give it their prompt attention on this now, definately!
Well done! x;)

Thanks Di hope it's not too monotenous

di3004

cappo wrote: »

Thanks Di hope it's not too monotenous

Your standing your ground Cappo, you've been messed about by them over these last few weeks, and in my opinion its the only way for you to do this.;)

ThunderCat

Dirks_Engine_Room wrote: »

Postman called this morning.

A response from RBS - and an offer as a gesture of goodwill on first claim!

All PPI payments plus 8%.

Totals around £1,700

Number two to get back as well now..

Hope others here soon from RBS!!!

Thats brilliant! :T

I'm sure this has brightened up your weekend no end. :rotfl:

Dirks_Engine_Room

ThunderCat wrote: »

Thats brilliant! :T

I'm sure this has brightened up your weekend no end. :rotfl:

It sure has!! It will be used to pay off last credit card and a bit left over for my wifes birthday present.

:beer:

cappo

Dirks_Engine_Room wrote: »

Postman called this morning.

A response from RBS - and an offer as a gesture of goodwill on first claim!

All PPI payments plus 8%.

Totals around £1,700

Number two to get back as well now..

Hope others here soon from RBS!!!

Nice one Dirk,well done:beer::j:T:)

citibird27

Dirks_Engine_Room wrote: »

Postman called this morning.

A response from RBS - and an offer as a gesture of goodwill on first claim!

All PPI payments plus 8%.

Totals around £1,700

Number two to get back as well now..

Hope others here soon from RBS!!!

Well done...!!!:j

I had exactly the same response from RBS...a gesture of goodwill, stressing, "no acceptance of liability"...??? Would seem to me that they must know that they are in the wrong...or wouldn't offer to pay out.

My letter stated within 28 days, they would send payment....30 days later..nothing, so guess I will be on the phone first thing Monday morning...( just in case I slipped their minds....);)

citibird27

cappo wrote: »

Thank you for your letter of 24/06/11, I appreciate you have big backlogs of ppi complaints and the fsa have now given you 16 weeks to investigate ppi complaints and that's fine but one of the fsa rulings on the 10/12 open letter assessment of the new rules is that banks now fairly review customers ppi complaints, Up to this point i am willing to let it go but i know i have been lied to by yourselves when you have informed me that i do not have ppi on my two credit card accounts as you well know this is not the case,you know full well i have ppi on the two credit card accounts i had with you, you are required to fairly investigated my complaint now. I was sold the credit card ppi by your then tsb branch manager Andre korolus with ppi, i was self employed at the time,i had medical issues and i was not told that the ppi was optional, I don't want to have to involve the fsa and ico but i will if you do not investigate my complaint properly, i will send a sar request in if i do not indeed get confirmation that i had the insurance,i fully know what my consumer rights are with regard to ppi and know how i approach requesting more information from you and i know that i can request a sar under the data protection act, please enough of the games now,please re-look at my complaint, i can send a fos questionaire in if you wish, i'm fine with the wait i just want my complaint investigated properly i'm not going away until this is resolved respectfully thank you. (email to ceo,customer services )




Do you think it'll get there attention.

It's a good letter, Cappo...a strong message, but still courteous. Am pretty certain that they will get that you mean business, no messing!:)

di3004

citibird27 wrote: »

It's a good letter, Cappo...a strong message, but still courteous. Am pretty certain that they will get that you mean business, no messing!:)

I second that.;)