PPI Reclaiming Discussion part 4

di3004

wakeyblue wrote: »

many thanks bugsy

do you think i should ring them and ask for this info or a letter

Hiya

Was meant to post to your earlier post and can now see its been answered to.;)
Personally I would keep everything in writing, keep copies of what you send and receive in case you need to go back to it again at some point.
The best of luck.

bugsy161

wakeyblue wrote: »

many thanks bugsy

do you think i should ring them and ask for this info or a letter

Totally agree with Di, put everything in writing and recorded delivery.

klflosser

MBNA said they would send me a response by 2nd May (end of 8 weeks) but to date nothing. Their letter only gives a mail address. I tried the Customer Satisfaction Department number given on their leaflet but eventually gave up. Does anyone have a direct email address? Would be much appreciated if you do.

wakeyblue

thanks for your help i think im going to start by sending the forms on here willfill them in and send off im just a bit supprised that gladstone brooks the company off the tv gave up so easily they said the ombudsman said i would not have a case because they were not regulted in 1997 ????

thank you for your help

di3004

klflosser wrote: »

MBNA said they would send me a response by 2nd May (end of 8 weeks) but to date nothing. Their letter only gives a mail address. I tried the Customer Satisfaction Department number given on their leaflet but eventually gave up. Does anyone have a direct email address? Would be much appreciated if you do.

Hiya hun
Try the CEO address here.

[EMAIL="ian.odoherty@bankofamerica.com"]ian.odoherty@bankofamerica.com[/EMAIL]

This will probably be passed to Customer Service, good luck.x;)

wakeyblue

any one know barclaycard address i should be sending it to isit barclaycard or their insurance company ?

thank you

di3004

wakeyblue wrote: »

any one know barclaycard address i should be sending it to isit barclaycard or their insurance company ?

thank you

Hiya

Barclays head office or complaints dept.

http://www.barclaycard.co.uk/personal-home/customer-service/complaints/

Check the details on above link, you could send by email as well as hardcopy if you want to, ask them to confirm acknowledgment.

Good luck.

wakeyblue

many thanks di
will start the ball rolling if i know barclays/ barclaycard this is going to be hard wok but i just dont want them to keep taking the micky out of people
will keep you posted as it goes along one way or other

many thanks again:T

The_Marksman

di3004 wrote: »

The Marksman

They do tend to get round to responding to emails as well.


What I did was email an attachment of my complaint to them and sent one by hardcopy post as well, when emailing them if you have not got the acknowledgement receipt facility, ask them to confirm delivery of your email reclaim/complaint.;)

Lloyds website has details of the complaints procedure as well, and the reclaim questionnaire.



Let us know how you get on. Fingers crossed.;)

AWESOME!

once again thank you so much for all your help;)

di3004

The_Marksman wrote: »

AWESOME!

once again thank you so much for all your help;)

Your very welcome keep at them. X;)