PPI Reclaiming Discussion part 4

di3004

rezarf wrote: »

I see they have e-mail can i send my claim via e-mail or is a letter in the post the better option?

When I sent my by email to Lloyds, I did also send them a hard-copy in the post, but you can do if you want to, but ask they confirm receipt of receiving your email/reclaim complaint.;)

Dirks_Engine_Room

Consumers beat the banks ! Verdict in

amersall

Munro_Bagger wrote: »

Thanks amersall - apologies, I thought you were female, and I don't know why I put 'he', so I'm sorry if I've caused any offence!!!
No offence taken
In Section C.3 on the questionnaire, I was asking if it was okay to put in as much information as my OH had i.e. the dates and amounts of arrears, and whether he should mention his DMP. Another forum member has answered that and said yes, put it in, and mention he is still on the DMP too.
This is right, the fos will need all the info you can give them and it saves Egg stalling.
I actually have another question now about Section B.6 of the questionnaire (sorry) - this is an Egg credit card. Egg wrote to my OH in 2007, advising that the account had been terminated, and that they would no longer honour any regular payments set up on the account (incl, for example the card protection plan). My OH doesn't know whether to put in Section B.6 if the insurance is still running, if it was cancelled early (and put in the date of this letter), or it ended when the credit card account was closed (and put in the date of this letter). He has no further correspondence and was on a DMP plan well before that. What do you (and anyone else) think?
Put a copy of the letter in with form, to show that Egg in effect cancelled this account and in that section, put that you have enclosed a copy of the letter recieved from egg due to the fact you went on a dmp.
Many thanks as always - sorry to take up so much forum space. My OH is worried about the process and we're working through this together, so I'm posting questions as they come up.

You can take as much space up on here that you need to you want help and we want to help

lucieloo

so we win how does that help my mis sale clain? its been with fos for 1 year and im pursuing the insurers with a firstplus loan from 2001& 2002? im really confused.

amersall

rezarf wrote: »

...

what address to i send the letter too??

And it should be sent recorded delivery?

Rezarf25

Customer Care Team
Firstplus Financial Group Plc
The Avenue Business Park
Pentwyn
Cardiff
CF23 8FF

Yes, send it recorded.

amersall

lucieloo wrote: »

so we win how does that help my mis sale clain? its been with fos for 1 year and im pursuing the insurers with a firstplus loan from 2001& 2002? im really confused.

Hi there, the banks will appeal this, because they do not abide by the rules like you and i, they are the be all and end all of everything!!! They think !, just hang on in there and try not to worry as this is out of our hands and all we can do is wait.
It would be nice if they just accepted this decision :cool: but i dont think they will.

amersall

di3004 wrote: »

I'm sure amersall will confirm when she returns, and have had dealings with these herself, but I did find a link below that I assume is them.

http://www.firstplus.co.uk/accountmanagement/Pages/complaints.aspx

Customer Care Team
Firstplus Financial Group Plc
The Avenue Business Park
Pentwyn
Cardiff
CF23 8FF

:D:D Spot on Di

lucieloo

thanks for reply ammersall but i still dont understand how it will help even if they loose appeal? i had a firstplus loan with ppi the dreaded cash back one and in my sar the diary manager shows me complaining back in 2002 about the ppi. so how will this victory help me?. sorry if i sound thick

amersall

rezarf wrote: »

I see they have e-mail can i send my claim via e-mail or is a letter in the post the better option?

You can email if you want, the same rules apply as if you were posting it, and you will have a paper trail.
customercare@firstplus.co.uk

amersall

lucieloo wrote: »

thanks for reply ammersall but i still dont understand how it will help even if they loose appeal? i had a firstplus loan with ppi the dreaded cash back one and in my sar the diary manager shows me complaining back in 2002 about the ppi. so how will this victory help me?. sorry if i sound thick

You are not thick, i am not 100% sure what will happen if they appeal and win.
It may not help many in the end if the banks appeal and win, if they appeal and lose, then your claim will be processed as usual.
You are as wise as me at this moment in time, someone may post who knows more about this.