PPI Reclaiming Discussion part 4

Footiemad_2

di3004 wrote: »

Hiya
Hope your well.

Personally I would write to the ones that set up your account, if anything they will or should send it on to the correct dept for you, or give them a ring to make sure and I suggest to post by recorded signed for delivery as well.

You can send them a "copy of the charges if you want to", and if they uphold I understand they should also include all the interest etc.

You can make a reclaim by either completing the reclaiming questionnaire, this replaced the template letter on this site or write a letter in your own words, the questionnaire is below link of stage one.

Remember to keep copies of all you send and receive in case you need to refer to this again at some point, and and they have 8 weeks to give a decision, or they may write to ask for more time with the option of complaining to the FOS.

Send to the head office of if they have a complaints dept.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#reclaim

Good luck.

I was going to post a little reply to this one hun, but noticed you were about, so there was no need for me to say that one of the wise owls would be along shortly. True to form up you popped. x:D

Tofty

Thanks for the quick response.

I signed the agreement in my local Abbey National bank ( which is now Santander ) but the statements always came from, and still come from, MBNA. They are the company i contacted to get a list of charges and copy of agreement so i guess i should contact MBNA ?

You were the first to respond to my first posts 3 months ago Di, thanks again, you're a star !

rezarf

amersall wrote: »

Hi there, i would give the template letter a miss for now, just copy the letter i did for you, send it recorded.Everything is there in the letter, you do not have to work anything out.

...

what address to i send the letter too??

And it should be sent recorded delivery?

Rezarf25

di3004

Footiemad wrote: »

I was going to post a little reply to this one hun, but noticed you were about, so there was no need for me to say that one of the wise owls would be along shortly. True to form up you popped. x:D

LOL, not a problem.:D;) Xx

di3004

Tofty wrote: »

Thanks for the quick response.

I signed the agreement in my local Abbey National bank ( which is now Santander ) but the statements always came from, and still come from, MBNA. They are the company i contacted to get a list of charges and copy of agreement so i guess i should contact MBNA ?

You were the first to respond to my first posts 3 months ago Di, thanks again, you're a star !

That's cool :T and your welcome.

Yes send to MBNA, and the best of luck x;)

di3004

rezarf wrote: »

...

what address to i send the letter too??

And it should be sent recorded delivery?

Rezarf25

Hiya


Please remind me who the reclaim is with, and we shall check out the address for you.;)

di3004

Munro_Bagger wrote: »

Thanks amersall - apologies, I thought you were female, and I don't know why I put 'he', so I'm sorry if I've caused any offence!!!

In Section C.3 on the questionnaire, I was asking if it was okay to put in as much information as my OH had i.e. the dates and amounts of arrears, and whether he should mention his DMP. Another forum member has answered that and said yes, put it in, and mention he is still on the DMP too.

I actually have another question now about Section B.6 of the questionnaire (sorry) - this is an Egg credit card. Egg wrote to my OH in 2007, advising that the account had been terminated, and that they would no longer honour any regular payments set up on the account (incl, for example the card protection plan). My OH doesn't know whether to put in Section B.6 if the insurance is still running, if it was cancelled early (and put in the date of this letter), or it ended when the credit card account was closed (and put in the date of this letter). He has no further correspondence and was on a DMP plan well before that. What do you (and anyone else) think?

Many thanks as always - sorry to take up so much forum space. My OH is worried about the process and we're working through this together, so I'm posting questions as they come up.

Hiya

And do not worry, ask away, I can understand how stressful this is for you and your OH.

You can of course if you want to add as much details as possible to cover all grounds. Even if it was cancelled there should still be something to reclaim on the payments already made of the insurance.

Good luck.;)

rezarf

di3004 wrote: »

Hiya


Please remind me who the reclaim is with, and we shall check out the address for you.;)

...

FirstPlus.

di3004

rezarf wrote: »

...

FirstPlus.

I'm sure amersall will confirm when she returns, and have had dealings with these herself, but I did find a link below that I assume is them.

http://www.firstplus.co.uk/accountmanagement/Pages/complaints.aspx

Customer Care Team
Firstplus Financial Group Plc
The Avenue Business Park
Pentwyn
Cardiff
CF23 8FF

rezarf

di3004 wrote: »

I'm sure amersall will confirm when she returns, and have had dealings with these herself, but I did find a link below that I assume is them.

http://www.firstplus.co.uk/accountmanagement/Pages/complaints.aspx

Customer Care Team
Firstplus Financial Group Plc
The Avenue Business Park
Pentwyn
Cardiff
CF23 8FF

I see they have e-mail can i send my claim via e-mail or is a letter in the post the better option?