PPI Reclaiming Discussion part 4

amersall

hamop wrote: »

Hello All........

It's been a while since I originally posted this message (message number 13245)......... latest news is :

Letter from Barclays on 9th September acknowledging my complaint, saying they would get back to me as soon as possible, but no later than 1st October 2010.
Letter from Barclays on 29th September, promising they would get back with a full response by 29th October ...

It's now November 4th and nothing heard from Barclays....

Wonder what best course of action would be: In their letter they give a phone number, should I wish to contact them. Thing is, I don't want to get fobbed off
when speaking to anyone. Should I write to them again and give them a specific date by which they MUST reply, or what ?

Any advice / guidance would be most appreciated.

Thanks :-)

Hi there, give them a ring and ask what is happening, they will tell you, and if you are not happy with the reply then send an email to the ceo of barclays.

di3004

lee2021 wrote: »

Hi All,

Hoping someone can help me... I've sent off the claim questionaire to lloyds and recieved a letter back saying appologies I feel this way blah blah blah and that they're looking into it. How long will it take for them to be in touch again??? Has anyone had any dealings/success with lloyds reclaiming?? Many thanks if anyone can help me.

Hi and welcome

They normally have 8 weeks to give a decision, if you hear nothing by 8 weeks then your entitled to complain to the FOS.

Lots of us have had dealings with lloyds TSB who are known to be one of the most complained about companies, but keep at them.

And please keep us posted, good luck.;)

Dazzarazza

Hey guys long time no see

Had a bit of bad news today, my two claims have been put on hold due to the bank challenge.. letter off RBS (Natwest) to let me know.

says I can goto the Ombudsman.. any recommended courses of action

di3004

Dazzarazza wrote: »

Hey guys long time no see

Had a bit of bad news today, my two claims have been put on hold due to the bank challenge.. letter off RBS (Natwest) to let me know.

says I can goto the Ombudsman.. any recommended courses of action

Hiya Daz

How annoying!

I take it these are new complaints then?

The procedure from here is to contact the FOS, the FSA advises this too, give them a call first and see what they say, good luck.;)

Dazzarazza

I put my claim in around two month ago - thanks!

di3004

Dazzarazza wrote: »

I put my claim in around two month ago - thanks!

So this was before the JR (the freezing of complaints came about).
Defo contact the FOS then - see what they suggest.;)

Dazzarazza

It was on the 31st July

di3004

Dazzarazza wrote: »

It was on the 31st July

They should actually still be dealing with your complaint then........here have a read of the email I received from the FSA today, I emailed them about this matter as soon as this JR ruling thing came about, hope this will help you decide in what to do about yours.




Our Ref:


In order that we can deal with this matter as quickly as possible please do not delete the Subject line of this email when you reply. You can add further wording to it but please do not remove.

Dear Mrs

Thank you for your email dated 11 October 2010 concerning the decision by certain banks to stop handling PPI complaints.

I would like to provide some information concerning PPI complaints which may be helpful to you. We have proposed a package of measures to reform the PPI market and protect consumers. The package will ensure customers are treated better when buying PPI and more fairly when complaining about it. Firms have to put these measures in place by 1 December 2010.

Some banks have challenged these new rules in court. The court is considering the arguments and may not reach a decision for some months. In the meantime, firms should go on assessing and answering PPI complaints. However, we are aware that some firms, including Lloyds TSB, have made a decision to cease handling PPI mis-selling complaints. In the interests of consumers, firms will be expected to continue handling complaints while the judicial review is ongoing.

If a firm tells you that it won't give you an answer to your PPI complaint until after the court case, then you can take your complaint directly to the Financial Ombudsman Service for a decision if you don't want to wait for the firm's future answer. The Financial Ombudsman Service's work deciding complaints is going on as normal and has not been affected by the court case.

Helpful information on this and PPI complaints can be found on our website at:

https://www.fsa.gov.uk/pages/consumerinformation/product_news/insurance/payment_protection_insurance_/ppi_changes/index.shtml

If you have any future questions on financial services and products, you may find it easier to call our Consumer Helpline on 0845 606 1234 (call rates may vary). You can also access relevant information online at

https://www.fsa.gov.uk/pages/consumerinformation

and via the Consumer Financial Education Body's website:

https://www.moneymadeclear.org.uk/.

I trust that I have been able to clarify the situation regarding handling of PPI complaints. As advised, if the firm put your complaint on hold then you should contact the Ombudsman to pursue your complaint. I wish you all the best in reaching a positive resolution.

Yours sincerely


L
Customer Contact Centre
Financial Services Authority
Consumer Helpline: 0845 606 1234 (call rates may vary)
https://www.fsa.gov.uk/pages/consumerinformation

Dazzarazza

Thanks for that I will call them tomorrow

di3004

Dazzarazza wrote: »

Thanks for that I will call them tomorrow

Good luck, please let us know how you get on, cheers X:)