PPI Reclaiming Discussion part 4

Mr_Stroopwafel

Hi - I was looking for some advice with welcome finance
GF has a loan that was re-written, so basically a new agreement was signed with different monthly payments. This new one didn't have any PPI on but the old one did. However despite sending a subject access request they have only suppplied us with the 2nd loan agreement so we don't know how much the PPI was on the first one.

Is it best to just estimate it as seen in the guide, or should we complain to the ICO and get the original paperwork. The 1st agreement was only in 2008 so they should still have it.

di3004

matt_h wrote: »

Hi - I was looking for some advice with welcome finance
GF has a loan that was re-written, so basically a new agreement was signed with different monthly payments. This new one didn't have any PPI on but the old one did. However despite sending a subject access request they have only suppplied us with the 2nd loan agreement so we don't know how much the PPI was on the first one.

Is it best to just estimate it as seen in the guide, or should we complain to the ICO and get the original paperwork. The 1st agreement was only in 2008 so they should still have it.

Hi there

If the previous loan was less than 6 years ago then yes they should have provided the details on that one, contact them and if you get no joy then yes do contact the ICO for advice, I would do this by ringing them for the quickest method, they should give advice straight away in what to do now.

But you could continue to make a reclaim if you have the account number as well if you want to.

Good luck, please keep us posted.;)

DarrenMcBain

hi all, wow theres a wealth of reading here, all good information, as ive just started on the ladder of making a claim, however I have a question that im concerned about.

in 2006 when i took a bank loan out (joint loan), and the Insurance (in my wifes name only) i was the main earner and my wife was unemployed.
(bank have yet to provide original creditors agreement, as they cant find it *sigh*)

i recently contacted the bank in august to request a form to make a claim, I couldnt do this as the insurance was in the wifes name.
4 months later, the bank have been incontact with the insurance providers, and are proceeding to change the policyholders name on the insurance from my wifes name to mine, without me signing anything, they took it upon themselves.

i wasnt sure if this was legal, and im looking at this as an admission of guilt basically, that the last 4 years of the insurance were void.

i dunno, the letters away to them anyway (step 1) so see how it goes

Thank you all for some good info

DaZ

amersall

DarrenMcBain wrote: »

hi all, wow theres a wealth of reading here, all good information, as ive just started on the ladder of making a claim, however I have a question that im concerned about.

in 2006 when i took a bank loan out (joint loan), and the Insurance (in my wifes name only) i was the main earner and my wife was unemployed.
(bank have yet to provide original creditors agreement, as they cant find it *sigh*)
Banks do not have to provide the original agreement a copy will suffice.
i recently contacted the bank in august to request a form to make a claim, I couldnt do this as the insurance was in the wifes name.
4 months later, the bank have been incontact with the insurance providers, and are proceeding to change the policyholders name on the insurance from my wifes name to mine, without me signing anything, they took it upon themselves.
I am not a expert on this, but i would not have thought that they could do this without you and your wifes permission? hopefully someone who can shed any light on this will help.This seems to me that they dont know what they are doing if your wife was unemployed when she took the insurance (if this was a joint loan, why was the ins in the unemployed persons name? it would make more sense to put it in the main wage earners name?)
i wasnt sure if this was legal, and im looking at this as an admission of guilt basically, that the last 4 years of the insurance were void.
If your wife was the one covered by the insurance and she was to win a mis sell with this, then she should get ppi paid for the 4 years she has paid. but i dont know how you would stand for the remainder of the ppi as this ins now covers you, so you in effect take over this ppi and it is still on your loan. If i were you i would phone fos and get their opinion on this insurance change over,they may recommend someone to clarify this for you,they should not be doing this.
i dunno, the letters away to them anyway (step 1) so see how it goes

Thank you all for some good info
Good luck with this and let us know how you get on x.

sparkyboy7

sparkyboy7 wrote: »

Just a quick update. Have had a letter today from Lombard Direct basically saying that they are not going to reopen my complaint. They also state that as my expiry time to refer to the FOS has expired, that the FOS may not deal with this for me. Is this true? I am going to send on to FOS anyways. Nothing to lose.

I have had a further reply from the FOS about my claim against Lombard Direct, which basically says that they can't ask Lombard to reopen my case as the matter has been referred to them six months after Lombard issued their final response to my complaint.

They might only consider dealing with this if the FOS is satisified that there are exceptional circumstances for the delay in me referring the complaint to them or that Lombard does not object to FOS considering the complaint.

Does anyone have any ideas what would be considered as exceptional circumstances that FOS may deal with this?

I feel so stupid because I accepted Lombard's goodwill gesture of £750 even though I have subsequently found the paperwork and the PPI is over £2900. To make matters worse Lombard settled my other complaint in full for a loan that I had previous to the one I am now complaining about.

Anyone have any ideas?

Cheers

amersall

sparkyboy7 wrote: »

I have had a further reply from the FOS about my claim against Lombard Direct, which basically says that they can't ask Lombard to reopen my case as the matter has been referred to them six months after Lombard issued their final response to my complaint.

They might only consider dealing with this if the FOS is satisified that there are exceptional circumstances for the delay in me referring the complaint to them or that Lombard does not object to FOS considering the complaint.

Does anyone have any ideas what would be considered as exceptional circumstances that FOS may deal with this?

I feel so stupid because I accepted Lombard's goodwill gesture of £750 even though I have subsequently found the paperwork and the PPI is over £2900. To make matters worse Lombard settled my other complaint in full for a loan that I had previous to the one I am now complaining about.

Anyone have any ideas?

Cheers

You could try saying that you took the goodwill gesture as you did not have the original paperwork and you were not sure what you could have claimed back. You have since found the paperwork and believe that lombard did not compensate you for the ppi that you paid this was over £2900, and you dont think that lombard have treated you fairly in this matter, especially as they knew what the original ppi was.This may work or not, no harm in going with this.

di3004

sparkyboy7 wrote: »

I have had a further reply from the FOS about my claim against Lombard Direct, which basically says that they can't ask Lombard to reopen my case as the matter has been referred to them six months after Lombard issued their final response to my complaint.

They might only consider dealing with this if the FOS is satisified that there are exceptional circumstances for the delay in me referring the complaint to them or that Lombard does not object to FOS considering the complaint.

Does anyone have any ideas what would be considered as exceptional circumstances that FOS may deal with this?

I feel so stupid because I accepted Lombard's goodwill gesture of £750 even though I have subsequently found the paperwork and the PPI is over £2900. To make matters worse Lombard settled my other complaint in full for a loan that I had previous to the one I am now complaining about.

Anyone have any ideas?

Cheers

Hiya

Hope your well.;)

May I ask when the final decision was issued on this if you know?

Right I understand they will consider taking on cases if you had some personal reasons that delayed you making the complaint to the fos, for example, illness maybe yourself or someone close in the family that required your attention, or hospital reasons.

Saying that did Lombard actually enclose the final response which enclosed details of the FOS?

Di
X

deebsy

Hi, can anyone help please,

I have reclaimed in the past with other companies, Barclays, FP, Alliance and Leicester and Lloyds personal loans, but never on a business loan (all taken out by my husband who is not very savvy on these things).

He took out a business loan with Lloyds only in June 2009 and was sold PPI at a face to face meeting at his local branch. The PPI was a single payment and this was never mentioned at the meeting although on the paperwork it is, and he was never offered an alternative, so in effect he is paying interest on the PPI as well. I believe that just after this date the single payment PPI's were banned.

Do you think that this alone would be classed as being missold, he was trying to get the best advice from the bank he has been a customer with for all his adult life and I am sure this was not sold with his best interests at heart.

He also suffers from asthma but can't remember if they asked him about his health.

Hoping someone can advise.

Thanks, Deebsy.

di3004

deebsy wrote: »

Hi, can anyone help please,

I have reclaimed in the past with other companies, Barclays, FP, Alliance and Leicester and Lloyds personal loans, but never on a business loan (all taken out by my husband who is not very savvy on these things).

He took out a business loan with Lloyds only in June 2009 and was sold PPI at a face to face meeting at his local branch. The PPI was a single payment and this was never mentioned at the meeting although on the paperwork it is, and he was never offered an alternative, so in effect he is paying interest on the PPI as well. I believe that just after this date the single payment PPI's were banned.

Do you think that this alone would be classed as being missold, he was trying to get the best advice from the bank he has been a customer with for all his adult life and I am sure this was not sold with his best interests at heart.

He also suffers from asthma but can't remember if they asked him about his health.

Hoping someone can advise.

Thanks, Deebsy.

Hi there

If your hubby thinks it was mis sold then he should give it a go.

Did you request a SAR (Subject access request) from Lloyds TSB?
If you requested a SAR and use the banks account number, they should enclose details of all the loans/credit taken out over the last 6 years or so.
If you have not done this, "it may" help, and there is a letter template below for this, they have 40 calendar days to comply, and you enclose £10 cheque or postal order payment with the SAR.
https://forums.moneysavingexpert.com/discussion/1475553

But with the reasons your hubby has- give it a go, I believe Maxdp had a business loan with ppi from them, hopefully she will post up of her own experience, good luck.:)

Di

deebsy

Thank you for your reply, I did obtain a sar for our personal account and have successfully reclaimed on two other loans, but will send another regarding the business account which is in my husband's name.

Thanks for your help.