PPI Reclaiming Discussion part 4

di3004

Gprice82 wrote: »

Thanks for reply.

I spoke with the fos today, they advised me to send off the data request authorisation form so they could check the status and payment etc of the loan.

However they advised me not to sign the declaration form until I know what they are offering and that it's online with regulatory regulations. They said to call them and explain this.

I called awd and spoke with a gent in the complaints dept and he said it should be ok, so I sent a letter saying at the moment were unprepared to sign the declaration as full an final settlement of our complaint until we get a full breakdown of what they are offering.

Letter is in post so guess it's waiting game now.

Hi

Good for you, good one.:T

bugsy161

amersall wrote: »

Thank god for that and three hail marys about time too :cool:

The FOS phoned me yesterday aswell to check that Lloyds had contacted me and Natalie Ceeneys executive assistant also emailed me to check too.
Whether it was the email alone to Eric Daniels or the involvement of Natalie Ceeney, the FSA or my M.P. I dont know, but at least I know that I have been promised the figures next week..................so here is waiting

amersall

http://www.dailymail.co.uk/money/article-1165511/The-PPI-loan-sharks-backed-State.html

Ian4

Morning Everyone,

I had a Lloyds TSB credit card from approx 2001 to 2008, unfortunately I don't have all the statements, however from the limited statements I do have, I estimate I paid approx £4000 PPI in total.
In July 2010 I wrote to Lloyds Card Dept (Brighton) to complain about this, I enclosed the standard payment protection insurance questionnaire. The case was subsequently transferred to their Customer Care Dept in Newport. I received a letter from them on 17th August saying that the investigation would be completed in 4 weeks; at the same time I was sent another ppi questionnaire to complete (identical to the one I had previously sent). The form was sent back the same day, Lloyds now say that they have not received it.
I spoke with Lloyds Customer Care Dept this morning, they inform me that a decision will be made by 14th Sept, however they have evidence to show that I agreed to the sale of the PPI and so it is highly likely my complaint will be dismissed.
At the time of taking out the credit card I had more than sufficent cover with my job to cover all eventualities and further more the options available to me were not fully explained. I truly feel that I was mis-sold the insurance cover.
Can any one offer any advice on what to do as the next step?
Also has anyone been in a similar situation with Lloyds?

Thanks again for any advice offered.

bugsy161

Ian4 wrote: »

Morning Everyone,

I had a Lloyds TSB credit card from approx 2001 to 2008, unfortunately I don't have all the statements, however from the limited statements I do have, I estimate I paid approx £4000 PPI in total.
In July 2010 I wrote to Lloyds Card Dept (Brighton) to complain about this, I enclosed the standard payment protection insurance questionnaire. The case was subsequently transferred to their Customer Care Dept in Newport. I received a letter from them on 17th August saying that the investigation would be completed in 4 weeks; at the same time I was sent another ppi questionnaire to complete (identical to the one I had previously sent). The form was sent back the same day, Lloyds now say that they have not received it.
I spoke with Lloyds Customer Care Dept this morning, they inform me that a decision will be made by 14th Sept, however they have evidence to show that I agreed to the sale of the PPI and so it is highly likely my complaint will be dismissed.
At the time of taking out the credit card I had more than sufficent cover with my job to cover all eventualities and further more the options available to me were not fully explained. I truly feel that I was mis-sold the insurance cover.
Can any one offer any advice on what to do as the next step?
Also has anyone been in a similar situation with Lloyds?

Thanks again for any advice offered.

Hi there,
Di is the Guru when it comes to dealings with most, especially Lloyds TSB and I am sure she will be on line soon.
As for me, I had PPI with my Lloyds credit card and my experiences with them is that Lloyds will do their utmost to kick a complaint into touch. They refused my complaint twice back in 2007 so I took it to the FOS and won my case 5 weeks ago so they have to now pay me 23 years redress.
If you send anything to anyone then ensure that you send it recorded delivery.
By them saying they have 'evidence' means nothing. It is only a ploy to try and make you give up and go away.
Stick to your guns and if you eventually have to go to the FOS then do it.
3 million people complained to the banks in 2009, yet only 140,000 took the complaint to the FOS (4.6%), mainly because most people got bamboozled by the corporate crap that the bank write and give up thinking that they are in the wrong.

Dirks_Engine_Room

Had second rejection letter today from Natwest. Richard Penney the case officer refused to reverse his decision and did not answer any of my questions from second letter. Disappointed with one page response that seemed a bog standard letter. Off to the FOS I guess.

di3004

Ian4 wrote: »

Morning Everyone,

I had a Lloyds TSB credit card from approx 2001 to 2008, unfortunately I don't have all the statements, however from the limited statements I do have, I estimate I paid approx £4000 PPI in total.
In July 2010 I wrote to Lloyds Card Dept (Brighton) to complain about this, I enclosed the standard payment protection insurance questionnaire. The case was subsequently transferred to their Customer Care Dept in Newport. I received a letter from them on 17th August saying that the investigation would be completed in 4 weeks; at the same time I was sent another ppi questionnaire to complete (identical to the one I had previously sent). The form was sent back the same day, Lloyds now say that they have not received it.
I spoke with Lloyds Customer Care Dept this morning, they inform me that a decision will be made by 14th Sept, however they have evidence to show that I agreed to the sale of the PPI and so it is highly likely my complaint will be dismissed.
At the time of taking out the credit card I had more than sufficent cover with my job to cover all eventualities and further more the options available to me were not fully explained. I truly feel that I was mis-sold the insurance cover.
Can any one offer any advice on what to do as the next step?
Also has anyone been in a similar situation with Lloyds?

Thanks again for any advice offered.

Hi Ian and welcome.

Right this is Lloyds all over, I personally think more-so when it comes to credit card ppi to loan ppi.

So what I would do first, is wait for the written decision, when this arrives, check what they say on the findings, then post these up, we shall work it out from there, and get back to them, even if its the final decision, cos sometimes they are also known to change a final decision.


However, for them to tell you verbally that its likely to be a no, this is so wrong, to me they have obviously already made up their minds, so what is stopping them from getting on with sending you the letter now, unless its going through someone else before that decision is made perhaps.

But despite that, Lloyds are one of those I believe to be one of the banks to have been punished or will be punished for rejecting genuing complaints, (by the FSA), also for not investigating complaints properly.
So this can also be mentioned on the next letter sent to them.

As soon as you receive this, please post up and we will take it from there, hopefully though the outcome will be a better one that assumed.
Good luck.;)

di3004

Dirks_Engine_Room wrote: »

Had second rejection letter today from Natwest. Richard Penney the case officer refused to reverse his decision and did not answer any of my questions from second letter. Disappointed with one page response that seemed a bog standard letter. Off to the FOS I guess.

Hi

So sorry to hear of this and I know how disheartening this can be, especially when you have been mis sold.

I think its time for the FOS too, to do this, you can ring the complaint into them, or ask them to send you the complaints form, or if you have the facilities, you can download and print off a form.
Remember to enclose copies of all correspondence and any copies of evidence you may have to support your case.

Good luck with this.;)
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Dirks_Engine_Room

di3004 wrote: »

Hi

So sorry to hear of this and I know how disheartening this can be, especially when you have been mis sold.

I think its time for the FOS too, to do this, you can ring the complaint into them, or ask them to send you the complaints form, or if you have the facilities, you can download and print off a form.
Remember to enclose copies of all correspondence and any copies of evidence you may have to support your case.

Good luck with this.;)
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

I have kept it all and will send off recorded today or tomorrow. I have second PPI complaint with Natwest which is in first 4 weeks. I expect another letter soon asking for more time to investigate. It is a shame I will have to wait probably another 5 weeks for them to say 'no'.

Thanks for all help.

di3004

Dirks_Engine_Room wrote: »

I have kept it all and will send off recorded today or tomorrow. I have second PPI complaint with Natwest which is in first 4 weeks. I expect another letter soon asking for more time to investigate. It is a shame I will have to wait probably another 5 weeks for them to say 'no'.

Thanks for all help.

Hiya

Well if they came back and upheld on that one, that would make me wonder, if this is the case and that did happen - I would be inclined then to ask why did they reject on the previous ones (especially if for the same mis selling reasons).;)

Good luck, and your very welcome.

Di
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