virgin/t-mobile

diamonds

Poppy9 wrote: »

I've no idea but they did get my service up and running immediately, all I got was fobbed off and I can assure you I'm quite persistant.

someone prob seen an error on your a/c why it was happening & corrected it, knowledge & staff in any company are a rare commodity these days ! training is 1 issue the other is staff not training themselves & passing bucks, Orange's outsourced departments that 150 transfer you to are famous for this

grimlea

diamonds wrote: »

someone prob seen an error on your a/c why it was happening & corrected it,

Yeah I think you are right, if it was something small it may of been missed by previous csa's but picked up by a more experienced csa who had seen a simliar problem in the past - believe it or not we don't go out of our way to make life hard for our customers - we do want to help.

diamonds wrote: »

knowledge & staff in any company are a rare commodity these days ! training is 1 issue the other is staff not training themselves & passing bucks

great points - especially the one about staff training themselves - so much of the work has to be learnt "on the job" as training cannot be done for every single eventuality as the training would end up taking 3-4 months before getting on to do the job.

diamonds wrote: »

Orange's outsourced departments that 150 transfer you to are famous for this

I can't comment on Orange per se, but I can comment that in the recent Mobile News mystery shopper survey Orange were appalling & if I had treated a customer the way the mystery shopper had been treated I would expect to be on a disciplinery.

diamonds

oh er can you post a link ?

grimlea

it in the magazine - i will upload the reviews later if u want

grimlea

hope this works

Saint_Chris

well the new o2 sim card came today and it is fab, i have loads of bars on my phone,

talking to people is crystal clear, not getting a no signal message at any time.
phone was delivered today, but i wat at work , so it's coming again tomorrow and a neighbour is taking it in for me.

can't wait for my new phone now.

thanks all