Tesco misprice policy discussion area part III

Markus_2

spa2k wrote:

I can only comment on what I have seen. I have never known for a CS manager to put pressure on staff to not issue R&R.

It really is not for me to comment on what would and would not place the managers position in debate, and i wouldn't publicly do so.

Our current CS manager tells the staff to look from the customers point of view, do they appear to have been overcharged? If so then issue the R&R. The CS manager however will not take any rubbish from aggressive customers.....of which we get our fair share.

In my experience it depends on the store. One of my "locals" is extremely friendly and offers the R&R straight away. Others don't. It seems Slough is getting a bad rep on these boards (and rightly so IMHO) but I overheard a phone conversation between CS and the manager (although was probably the Duty Manager). CS said "No I've tried offering the difference - he's not having it. Can I offer him the refund now". It seems that the managers know what the policy is (probably because of this board and getting hit all the time) and are trying to get out of it as much as possible. The thing is I wonder how many people accept what the CS/manager say?

spa2k

Markus wrote:

(probably because of this board)

One comment that i would make is that there are people who seem to have an overblown view of what this board may or may not be achieving. Nowhere within Tesco have i seen ANY kind of communication pertaining to this board or site for that matter.

Things need to be kept in perspective, this board only has a few more members than actually visit our particular store on a weekly basis.......

This is not disrespecting this board or any members in particular, it is just an observation.

^!£$&

Just got back from tee got the motorola was overcharged and fair enough I Was Looking for an r+r on this cs didnt even know about this policy had to get someone else to give me my £10 back couldnt be bothered to make up a fuss & I genuinely did need a new phone (dont ever buy vk mobiles there rubbish & die but thats another story)
She told me that r+r only apply to groceries not mobiles- uhh where does it say that???

So took £10 diference and left planning to ring cust services in morning!
One problem having got home realised girl at cs has kept my receipts!! great not only dont I have my receipt but also dont have my gurantee on the product!! Fabulous I', well pleased! she was a nice enough cs girl but didnt seem to have a clue about policies!

Markus_2

spa2k wrote:

One comment that i would make is that there are people who seem to have an overblown view of what this board may or may not be achieving. Nowhere within Tesco have i seen ANY kind of communication pertaining to this board or site for that matter.

Things need to be kept in perspective, this board only has a few more members than actually visit our particular store on a weekly basis.......

This is not disrespecting this board or any members in particular, it is just an observation.

I'm not so sure - the misprices thread has had over 135,00 views (and this is part two) and this thread has had over 65,000 views. I know that doesn't mean that all 135,000 get R&R's, but that is a lot of exposure.

Two different Tesco store that I have had R&R's from have mentioned this site to me. One was in passing that R&R's are happening more and more as there is a web-site that lists them all. The other store asked if I'd got the misprices off the internet and accused me of being a professional R&Rer.

StephenB_2

And is the Motorola phone any good?

SJB

abijanzo

Hooray! OH got 2 motorola's...just saying today how he needed a new phone too.
We have moved from the South where there were 3 tesco extra's within a few miles to a place where we have 1...and it's not even an extra. were getting withdrawal symptomns but he had to go back on business. Nice revisiting pressie for old times sake!

Jaytar...
I would be fuming if my daughter were approached in that way! Good job CS did the right thing. Well done for getting the phones :T


EDIT: Make ethat 4 phones LOL he's just been to another store and got 2 more. :kisses:

Hey_Dude

StephenB wrote:

And is the Motorola phone any good?

SJB

Mine was free...enough said!

Duder

shazbig

Hi all

Opinions wanted please. Tonight i was overcharged on the mobbie, CS got Dept Manager, whom was extremely unpleasant. Basically he said i was 'known within the store' that he believed i was purposely looking for misprices and he then accusd m of trying to 'defraud' tesco's. This was in front of a queue of other customers. I was angry/upset/embarrassed all at once. I did try and stand me ground. I stated quite truthfully that i am fed up being continually overcharged, that i am looking forward to the day they get their act together and i am not overcharged. I also told him it was completely out of order accusing be of defrauding. I asked for a refund, he refused and offered me £10. At this point i asked for the store manager as i was getting very angry (the defrauding bit was getting to me) He disappeared for 20 mins, then returned and said store manager had gone. Again he offered me £10, I again said i wanted refund, he said no, and i said i hadn't even left store and had 28 days to get refund. He then agreed i could have one, I got very annoyed and said i asked for this 20 mins ago!! Took his and managers name and have logged a complaint with Dundee.

I feel very disturbed by all this, and sort of scanky, like i have robbed a bank or something? I think my options are to either start shopping in Sainsbury, or to continue shopping at Tesco and let them overcharge me, or maybe i could send packaging and photocpy of every overcharge to Dundee and let them sort it? I like the last idea best, what do you guys reckon?

Shaz

tallica_2

StephenB wrote:

And is the Motorola phone any good?

SJB

good enough for my 10 year old daughter,a tad basic for a gadget lover like myself but hey its free!

highguyuk

Can we just confirm what leaflet this is on? Anyone got a picture of the front maybe? Will be doing a few trips to Tescos Locally tomorrow...