Tesco misprice policy discussion area part III

spa2k

georgiac wrote:

Hi spa2k

As a matter of interest how many r&r'ers do you deal with each day in your store?

Are they regulars or accidental mispriceders?

Do you always give r&r or try to fob them off with difference first - lets be honest about 75% ( in my limited experience ) of CS usually try that first?

Has your store ever banned anyone for persistent r&r?

You've said in the past that these are misprices, today I bought 2 Chinese Take Away bags £ 5.70 each, they both carried a very large "Buy 2 for £10" printed logo right across the bag. I was charged £11.40. Was this an overcharge or a misprice.

I contend that Tesco's overcharged me and if they follow this forum at HO, I suggest they did it knowingly, as it was posted on here earlier.

Hope you don't mind me asking these it's fascinating to hear a different perspective, thanks.

hi georgiac,

On a daily basis I actually dont personally deal with and R&R'ers, and in my store as I dont actually work on customer service I couldnt even give you an educated guess and therefore I really cant answer your second question regarding persistant offenders. I do know of one persistant offender who was attempting to take the mick out of the policy. They were not banned however they were not given what they wanted (they were trying for a refund of over £600 in one transaction!)

Do CS always give R&R or try to fob the customer off.......Like all stores I guess it depends on the member of staff that you get...there is and never has been any communication telling people to offer the difference first. I can neither agree or disagree with your 75% as i have absolutely no experience at trying for R&R!!

Has our store ever banned anyone for R&R....to my knowledge no.

With the chinese takeaway, this is quite obviously an overcharge. The multisave was not applied at the checkout and should have been. It is to do with the way that the multisave is set up on the system - or in this case not set up, it is possible that not all products have been added to the offer.

Whilst not questioning that is is an overcharge, i would ask how would they have overcharged you knowingly? Yes, you posted it on here on a previous occasion but this is not an official line of communication between customers and Tesco and the IF this thread is monitored is a rather big IF. I have seen no communication anywhere that could point to the fact that it is.

And no, i dont mind you asking at all, it is a pleasure to try and help people to understand things "from the other side"!!

L_Tee_2

Really annoyed - just got back from Tesco Ipswich after finding 24 season 4 priced at £19.97 and scanning at £20.97 - I bought 2 but was only given 1 full refund and 1 refund for the difference! She cited the bulk purchase policy that was behind her on a board - refunds only available on one item! A change in policy?!?!? I have had 2 of the same thing before and got a full refund!

Tars

meggiemoo_d wrote:

How do you all notice all the misprices? Is it mainly the labelled things that you then take to scan?

Strange question.......should your R+R be affected if you pay by cheque. I bought some DVDs and was overcharged before but was told I could only get the difference as I'd paid by cheque. Surely this isn't right!?!

How to put this politely..... The cheque thing is utter crap. How can the method you pay with affect how much you're refunded? I really wish I could phone up the CS person who told you this and do the "Do you know who I am? and !!!!!! are you smoking?!?!?!". I can only apologise for the mind bending brain squashing stupidity of these people.

*cries*

Tars

L_Tee wrote:

Really annoyed - just got back from Tesco Ipswich after finding 24 season 4 priced at £19.97 and scanning at £20.97 - I bought 2 but was only given 1 full refund and 1 refund for the difference! She cited the bulk purchase policy that was behind her on a board - refunds only available on one item! A change in policy?!?!? I have had 2 of the same thing before and got a full refund!

Its down to the manager onsite as to how many of a product you can get on full R&R. The policy is to stop greedy people clearing the shelves and is not a new one. You just encountered what seems to be a rare CS person who knew what they were talking about. The manager onsite must have deemed that one full R&R was acceptable,

Sorry but after all the stories of silly CS people who didn't know their job I find this quite amusing. Apologies

Robert5686

I took my wife and four friends RR hunting last night. Great time we had taking care to all go through different tills before we went to CS. Needless to say they were not pleased. We cleaned T out of nearly £300 worth of games.
Of course we told the checkout girls to let the next customers waiting at the tills to put their clubcards on our purchases. I'll bet T traces the clubcard holders and gives them a bollocking. That will only result in them never shopping at T's again.
If T's CS had treated us with a smile on their faces, instead of the way they have until now, then I might not have screwed them up like this.
To all those disgruntled RRers
Good MULTIPLE Hunting

spa2k

Robert5686 wrote:

I took my wife and four friends RR hunting last night. Great time we had taking care to all go through different tills before we went to CS. Needless to say they were not pleased. We cleaned T out of nearly £300 worth of games.
Of course we told the checkout girls to let the next customers waiting at the tills to put their clubcards on our purchases. I'll bet T traces the clubcard holders and gives them a bollocking. That will only result in them never shopping at T's again.
If T's CS had treated us with a smile on their faces, instead of the way they have until now, then I might not have screwed them up like this.
To all those disgruntled RRers
Good MULTIPLE Hunting

Ok, I've seen you post on the clubcard matter several times now and feel that I need to put your rather strange assumptions into perspective.

Firstly, congratulations on your RR hunting....

Secondly, You are getting the R&R on someone elses clubcard, what sort of publicity would it generate if Tesco were to trace whomever and

give them a bollocking

...it simply won't happen.

On a personal note, from the tone of your posts in this thread, i would really question wether anything would have stopped your apparent greed, £300 in one transaction can be described as nothing less. If you were giving back this amount of money from the coffers of the company that you worked for would you smile sweetly? I seriously doubt it.

carray

good2talk wrote:

hi Markee.no problem to join in partnerships with u to post missprices.

i was in cowley tesco couple of days ago,where i saw a hand blender,tesco value hoover,kettle and toaster all were mispriced.i didnt try on any of them as i had no use of these items.
maybe you could make do with any of them?if you can give it a try.
thanksssssss

I live in Bicester, so would be interested too!
I didn't think the cowley one had a price check machine?? so how do you check the mis priced electrical equipment?

jayne26

ask assistant at other counter to scan it like on the clothes or jewlery counter

MyUserNamesTaken

This makes interesting reading. According to Which, Asda beats Tesco across the board on Customer Satisfaction. How long will it be before Tesco finds itself as the number 2 supermarket in Britain?

bylromarha

Tars wrote:

Its down to the manager onsite as to how many of a product you can get on full R&R. The policy is to stop greedy people clearing the shelves and is not a new one. You just encountered what seems to be a rare CS person who knew what they were talking about. The manager onsite must have deemed that one full R&R was acceptable,

Sorry but after all the stories of silly CS people who didn't know their job I find this quite amusing. Apologies

Is this going to become a national thing Tars? Is it new? There are no notices anywhere in our local stores that state this, yet...

It is a good way for tesco to ensure it is the genuine overcharged customer that gets a refund and not the shelf clearers. If you genuinely wanted more than 1 of a product, then getting one of them for free and the difference refunded on the rest is a great way to ensure customer is still happy and for Tesco to go that one step further than Sainsbury who will only refund the difference between the SEL and product.

However, it needs to be on display as I wouldn't be happy if this was cited to me when claiming a refund on an item I'd bought more than one of when I have claimed multiple overcharges before and the wording hasn't changed from the previous times.