Tesco misprice policy discussion area part III

Tars

bear1 wrote:

i went into my tesco today and found a special double edition nemo dvd with a red sticker on at 9.97 and the sel had 14.48! Then i found some rump steak that had a higher price per kg on the packet than on the special yellow sel, this was a clear overcharge but as today was my first time on r&r i only took two packs, still i got 23.53 of product for free! the cs assistant was not happy giving the refunds but i said i could have took advantage and had 10 packets of rump steak!! i`m so pleased i found this site.

I'm pretty sure you will find that the manager is allowed by the policy to limit the number of items you take if he/she chooses. This is to stop people clearing the shelves when you do find something.

Tars

good2talk wrote:

hi

got a vacuum cleaner 2day,got the refund and the product after pointing out the policy.the cs lady wasnt very happy,its like she was going to pay me the refund out of her wages.anyway she didnt give me the receipt in the end saying that you dont get the receipt coz you got it free.also she asked me for my name and address.is this the correct procedure?i dont think so.please can someone post the head office freephone number.
by the way the vacuum cleaner model was "cylinder vacuum cleaner vc404". 2 sel's £29.93 & £27.97,got charged £29.93.

Swiped from the Tesco homepage

By phone:

Grocery
Telephone 0845 7225533, 9am to 11pm Monday to Friday, 9am to 8pm Saturday and 10am to 6pm Sunday

Books, Music, Video, DVD, Flowers, Games and Wine
Telephone 0845 7225533, 9am to 11pm Monday to Friday, 9am to 8pm Saturday and 10am to 6pm Sunday

Electricals
Telephone 0870 6076060 8am to 11pm (7 days a week)

Clubcard
Telephone 0800 591688, 9am to 8pm Monday to Friday and 9am to 5pm on Saturday

Tesco Stores
Telephone 0800 505555, 9am to 6pm Monday to Saturday, or email us

Tesco.net Technical Helpdesk
0906 301 8000, 8am to midnight 7 days a week. Calls charged at 50p a minute. Or email us at support@tesco.net
By Post

If your query is about a Grocery, Wine, DVD, CD, Video, Computer game, Books or Flowers order you can write to us at:

Tesco Customer Service
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF

If your query is about an Electrical order you can write to us at:
Tesco Customer Services
PO Box 22
Bradford
BD99 2XG

If you have a Clubcard query you can write to us at:
Tesco Clubcard
FREEPOST
TESCO SCO 5043
Dundee DD2 9XU



Although its technically electrical I would go for the 0845 7225533 number as I suspect they will be more switched on (no pun intended) about R & R type policy stuff.

spa2k

good2talk wrote:

its like she was going to pay me the refund out of her wages

I've seen alot of comments along these lines lately. Every refund / retain that takes place affects EVERY member of staff's wages, as well as the share price, and ultimately the dividend that tesco pay to each and every shareholder, so i am sure that a few of you are indirectly affecting the payout you recieve each year as shareholders!!

Food for thought?

bear1

good2talk wrote:

hi

got a vacuum cleaner 2day,got the refund and the product after pointing out the policy.the cs lady wasnt very happy,its like she was going to pay me the refund out of her wages.anyway she didnt give me the receipt in the end saying that you dont get the receipt coz you got it free.also she asked me for my name and address.is this the correct procedure?i dont think so.please can someone post the head office freephone number.
by the way the vacuum cleaner model was "cylinder vacuum cleaner vc404". 2 sel's £29.93 & £27.97,got charged £29.93.

you are correct, they do not have the right to obtain your name and address, if they insist you certainly do not have to give it. They usually ask for your details in this circumstance so they can see if you are doing this regularly.

Robert5686

Yes I own 300 shares in Tesco. I have already had £500 in RRs spread over a month.
Please dont tell me that I would be better off going without the RRs and hoping for an equivalent share price rise. What do you take us all for on this board????
If you have this axe to grind then surely you should be putting your energies into advising mr T to change his policy on RRs instead of wasting your precious leisure time here.
Food for thought dont you think??

Robert5686

When CS hand you pen and paper to scribble your name and address then just palm them off with anything.

JAMBO

spa2k wrote:

I've seen alot of comments along these lines lately. Every refund / retain that takes place affects EVERY member of staff's wages, as well as the share price, and ultimately the dividend that tesco pay to each and every shareholder, so i am sure that a few of you are indirectly affecting the payout you recieve each year as shareholders!!

Food for thought?

I cant argue with that Spa2k,but equally the overcharges that go through un-noticed by unsuspecting customers(eg:cds stickered@£5.97-scans@£6.97 etc) must also effect the payouts to shareholders.

spa2k

Robert5686 wrote:

Yes I own 300 shares in Tesco. I have already had £500 in RRs spread over a month.
Please dont tell me that I would be better off going without the RRs and hoping for an equivalent share price rise. What do you take us all for on this board????
If you have this axe to grind then surely you should be putting your energies into advising mr T to change his policy on RRs instead of wasting your precious leisure time here.
Food for thought dont you think??

Roberrt5686, you seem very angry over something as both I and Rebbecaj can now testify to.

I have no axe to grind, i was simply trying to show why the aforementioned member of staff may have had a look like she was paying for the R&R from her wages - in a way she is!

Congratulations on your £500 R&R's in a month.... I'm absolutely certain that you need and find a use for every item that you have had.

You have interpreted my post and twisted what I was saying in a way that is extremely insulting, I was in no way denigrating the intelligence of anyone on this board, and the fact that you took it that way says something about how your mind appears to work.

BTW, I dont want the policy to change, and actually i dont consider this a waste of time.

Robert5686

I smell Mr T in our midst.

spa2k

Robert5686 wrote:

I smell Mr T in our midst.

um, yes....as openly posted on several occasions in this thread...your point is?